Visitor Services Coordinator

Flagler College
St Augustine Campus - St Augustine, FL, 32084
Closing date
Oct 21, 2021

Job Details

Job DetailsLevel EntryJob Location St Augustine Campus - St Augustine, FLRemote Type N/APosition Type Full TimeEducation Level 4 Year DegreeSalary Range UndisclosedTravel Percentage NegligibleJob Shift AnyJob Category UndisclosedDescription Under the guidance of the Vice President for Enrollment Management, the Director of Admissions, and the Senior Assistant Director of Admissions for Visitor Services, the Visitor Services Coordinator assists in the marketing of the College to prospective students and their families. The purpose of this position is to provide excellent, personalized service to all prospective students, families and key influencers that visit the Flagler College Office of Admissions.

Essential Functions:

  • Manage daily campus visit requests / inquiries, providing potential visitors with additional information, scheduling assistance, and prompt follow-up
  • Manage the online visit reservation system and recommend improvements to the Senior Assistant Director of Admissions for Visitor Services
  • Greet all campus visitors
  • Answer the Hanke Hall front desk phone and filter calls to appropriate departments/personnel
  • Manage the Admissions and Visitor Services inboxes and filter emails to appropriate departments/personnel
  • Stock and inventory necessary hospitality items for welcome area/session rooms
  • Ensure reception desk coverage at all times
  • Prepare Hanke Hall lobby and information session rooms for the day
  • Prepare visit roster and parking signs
  • Send a daily email to the College Faculty/Staff with pertinent information about our daily visitors
  • Help with the upkeep of the Hanke Hall lobby, presentation rooms, and restrooms
  • Check all guests in for visit experiences and update attendance in admissions CRM
  • Collect contact information from walk in families and give visit sheets to admissions operation members
  • Assist in management of the Flagler College Ambassadors
  • Assign Ambassadors tour groups and maintain daily tour spreadsheet
  • Assign Lobby Assistant Ambassadors tasks to complete
  • Oversee the Parking Attendant Ambassadors to ensure adequate parking for visiting families
  • Oversee Ambassador Office workers daily visitor phone call project
  • Assist in Ambassador Meetings and Ambassador Training
  • Provide daily visit communication to the tour guides and show room residents
  • Coordinate group visits from high schools and similar groups
  • Assist in securing residence hall rooms for daily tours
  • Have the institutional knowledge to answer prospective, admitted, and enrolled students’ questions
  • Maintain rosters of “tour only” families and send confirmation emails
  • Assign admissions counselors to individual meetings with families
  • Maintain supply of Welcome Bags and Thank You Notes in the lobby/first floor work room
  • Set the standard for exceptional customer service practices by providing outstanding service to all prospective students, enrolled students and College constituents
  • Participate in state, regional, and/or national professional development opportunities
  • Maintain CIVSA membership and utilize membership to recommend improvements to the Senior Assistant Director of Admissions for Visitor Services
  • Work all on-campus events to provide event logistic support to the Senior Assistant Director of Admissions for Visitors Services
  • Other duties as assigned
  • Additional Responsibilities:

    • Position will require periodic weekend and evening hours
    • Position may require in-state, regional and/or national travel
    Qualifications Qualifications:

    • Candidate must possess a Bachelors Degree
    • Must be able to communicate Flagler College admission requirements and admission standards to prospective students
    • Experience with online scheduling software preferred
    • Mastery of Microsoft Outlook, PowerPoint, and Excel
    • Highly creative and detail oriented
    • Excellent interpersonal, oral, and written communication skills
    • Must be self-motivated and able to work independently with minimal supervision
    • Valid Driver’s License required
    • Must be able to lift at least 25lbs

    Non - Discrimination Statement

    Flagler College provides equal employment opportunities to all employees and applicants for employment without regard to race, color, gender, religion, national origin, age, disability, marital status, familial status, sexual orientation, gender identity or expression, or any other protected characteristic. In addition to federal law requirements, Flagler College complies with applicable state and local laws governing nondiscrimination in employment in every location in which the College has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

    Inquiries regarding discrimination on the basis of sex and gender may be referred to the Title IX Coordinator, to the Assistant Secretary for Civil Rights at the United States Department of Education Office for Civil Rights (OCR), or both. Contact information for the above referenced Title IX Coordinator and OCR, as well as the College’s Sexual Harassment Policy can be found here: .


    Working at Flagler College

    Flagler College is a small private, independent college located in St. Augustine, Fla. The college offers 33 majors, 39 minors, and a master’s degree in Education of the Deaf/Hard of Hearing.Flagler College has an enrollment of about 2,500 students, as well as an offsite campus in Tallahassee, Fla. U.S. News & World Report and The Princeton Review regularly feature Flagleras a college that offers quality education at a relatively low cost. A Flagler education is less than half the cost of similar private colleges, and competitive with many state universities. A relatively young institution (founded in 1968), Flagler College is also noted for its historic beauty. The centerpiece of the campus is the former Hotel Ponce de Leon, a National Historic Landmark opened in 1888 by railroad pioneer and Standard Oil co-founder Henry M. Flagler. For more on Flagler College, visit


    Flagler College’s Mission

    Flagler College offers an exceptional education through a challenging, inclusive, and supportive academic community integrated with the thriving culture and history of this unique place, St. Augustine. We foster intellectual, social, and personal transformation in our students. We prepare them for a diverse world that will always need discerning individuals, responsible citizens, and visionary leaders.

    The College is committed to the preservation of the former Hotel Ponce de Leon and other historic structures that grace its campus.


    Flagler College Core Values

    Transformative Learning

    We are committed to educating the whole person. As a community of inquiry, we value freedom of expression and the bond between teacher and student. We embrace a personalized education that is designed to transform lives and instill a passion for lifelong learning.

    Respectful and Inclusive Community

    We foster a sense of respect and appreciation for the dignity of all individuals. We cultivate an inclusive and diverse community that encourages civil and productive dialogue across differences.

    Citizenship with Integrity

    We believe that ethical citizenship should be exemplified on campus and in the community. We set high expectations for honesty, integrity, and individual responsibility.  We are deeply committed to building a community of trust.

    Thoughtful Stewardship

    We are dedicated to stewardship: to the care of each other, to the preservation of our historical buildings and natural resources, to the responsible management of our financial resources and gifts, and to the celebration of the remarkable heritage of St. Augustine with its vibrant cultures and history.


    Flagler College is committed to diversity, inclusion and pursuit of a higher education with adherence to high ethical standards. It is the policy of Flagler College not to discriminate in admission, treatment, or access to, or employment in, its programs or activities on the basis of race, color, gender, religion, national origin, age, disability, marital status, familial status, sexual orientation, gender identity or expression, or any other protected characteristic.

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