Student Support Specialist

University of Colorado Colorado Springs
Colorado Springs, CO
Closing date
Oct 23, 2021

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Administrative Jobs
Institutional & Business Affairs, Clerical & Administrative Support

Job Details

The Office of Dean of Students has three primary function areas: to administer the Student Code of Conduct, to support students in crisis through the CARE Team, and to promote student growth and development through educational and prevention programming. This position will be a provide student support across these functional areas based on case volume. In support of CARE Team, the student support specialists will assist with faculty communication and complete regular check-ins with students referred to CARE Team. In support of student conduct and education and prevention programing, the student support specialist will deliver educational trainings and programs, such as group education or individual sanctions meetings. This position may also provide administrative support of documentation of both conduct and CARE team cases.

Who We Are:

The University of Colorado Colorado Springs (UCCS) is one of four campuses in the University of Colorado system and is home to over 9,500 undergraduate and 1,900 graduate students.

Colorado Springs (pop. 450K+) is situated at the base of Pikes Peak, offers many recreational and cultural activities and was recently ranked by U.S. News & World Report as one of the top Best Places to Live in the U.S.

Job Duties:

  • CARE Team
    • At the direction of CARE Team, respond to students in crisis. This may include providing resource referrals, communicating with faculty, and on-going wellbeing check-ins.
    • Maintain accurate records for any CARE Team Responses
    • Participate in Case Management meetings, record and distribute notes of follow up items
  • Student Conduct and Education
    • Support Student Conduct Process by facilitating educational meeting sanctions for referred students
    • Facilitate educational programming on topics related to the Office of the Dean of Students
  • Office Support and Administration
    • Assess student complaints for appropriate referral within the Office of the Dean of Students or to campus partners.
    • Provide administrative support for documenting for CARE Team and/or Student Conduct contacts.
    • Assist with special projects as assigned, such as completing the alcohol and other drugs biennial review.
    • Represent the Office the Dean of Students on various standing or ad hoc committees as assigned
    • Support campus wide events such as orientation and commencement
    • Other duties as assigned
  • Job Competencies:

  • Knowledge:
    • Concepts and principles of student development and learning theory, including the ability to apply theory to improve and inform student support practice.
    • Familiarity with student conduct and/or student crisis response
  • Skills:
    • Excellent interpersonal skills including both oral and written communication
    • Advising and support skills including the ability to provide advising and support to individuals and groups through direction, feedback, critique, referral, and guidance.
  • Ability:
    • Work independently, multi-task,
    • Collaborate and work collegially with faculty, students, peers, volunteers, and community leaders.
    • Learn and adapt to new software.
  • This position has been determined to be exempt from the overtime provisions of the Fair Labor Standards Act (FLSA).

    What We Offer:

    Salary Range: Generally starting at: $40,303 - $52,004

    The salary of the finalist(s) selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training.

    The University of Colorado offers excellent benefits, including medical, dental, retirement, paid vacation and time off, and a tuition benefit. Information on university benefits programs, including eligibility, is located at Total compensation goes beyond the value on the paycheck.  Please consider reviewing the Total Compensation page at Total Compensation Calculators | University of Colorado.

    Tentative Search Timeline:

    The potential dates for interviews with the search committee will be the week of August 1, 2021.The potential dates for interviews with the supervisor and appointing authority will be the week of August 8, 2021.The potential employee start date is September 1, 2021.The University of Colorado Colorado Springs is committed to providing a safe and productive learning, living and working community. To assist in achieving this goal, we conduct background investigations for all prospective applicants being considered for employment. Background investigations include a criminal history record check, and when appropriate, a financial and/or motor vehicle history check. 

    UCCS is an equal opportunity and affirmative action employer. In compliance with applicable laws and in furtherance of its commitment to fostering an environment that welcomes and embraces diversity, the University of Colorado does not discriminate on the basis of race, color, creed, religion, national origin, gender, disability, age, veteran status, sexual orientation, gender identity or expression, genetic information, political affiliation or political philosophy in its programs or activities, including employment, admissions, and educational programs. Alternative formats of this ad can be provided upon request for individuals with disabilities by contacting the Office of Human Resources at (719) 255-3372.

    To perform this job successfully, an individual must be able to perform each of the established essential functions and meet the physical and environment demands described satisfactorily. The requirements listed are representative of the knowledge, skill, ability, physical and environmental conditions required of the employee on the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions, physical and environmental demands.

    Applicants with disabilities: If you have a mental or physical impairment, which limits one of your major life activities (e.g. walking, hearing, seeing, speaking, breathing, or learning) and require special accommodations for testing or interviewing, it is your responsibility to notify the office scheduling the interview or test at least 3 working days before the interview or test date.  If you need special accommodations at the work site, you must notify the appointing authority or Human Resources.

    The Immigration Reform and Control Act requires that verification of employment eligibility be documented for all new employees by the end of the third day of work.

    Minimum Requirements:

  • Bachelor’s Degree from an accredited college or university
  • Experience working with college students (minimum: 1 academic year in a professional position or 2 years in a student employment position).
  • Experience with student supporting students in crisis or responding to student misconduct
  • Preferred Qualifications:

  • Master’s Degree in student affairs, higher education, counseling, or similar field.
  • Experience with event planning and management.
  • Experience with StarRez
  • Physical Requirements:

    While performing the duties of this job, the employee is frequently required to sit. Employee is occasionally required to move. The employee must occasionally lift and/or move up to 10 pounds.

    Job Category: Student Services
    Primary Location: Colorado Springs
    Schedule: Full-time
    Posting Date: Jul 19, 2021
    Unposting Date: Ongoing

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