Associate Director of Housing

University of Colorado Colorado Springs
Colorado Springs, CO
Closing date
Oct 23, 2021

Job Details

The purpose of the Office of Residence Life and Housing is to offer a living environment that will be an integral part of the educational experience offered at the University of Colorado Colorado Springs.  The UCCS residential facilities should provide an atmosphere that is conducive to study, as well as social interaction and individual development.  The Office of Residence Life and Housing is part of the Auxiliary Services Team and administratively reports to the Vice Chancellor of Student Affairs.

Who We Are:

The University of Colorado Colorado Springs (UCCS) is one of four campuses in the University of Colorado system and is home to over 9,500 undergraduate and 1,900 graduate students.

Colorado Springs (pop. 450K+) is situated at the base of Pikes Peak, offers many recreational and cultural activities and was recently ranked by U.S. News & World Report as one of the top Best Places to Live in the U.S.

The Associate Director for Housing Operations (ADHO) is a member of the housing and residential life leadership team.  Collectively, and under the direction of the Director Housing Operations, the team is responsible for the overall administration Housing Operations, a one thousand, seven-hundred bed residential facility for the University of Colorado at Colorado Springs.  The ADHO is responsible for supervision and oversight of general office administration and software management.  The ADHO assists with facility management and construction projects in conjunction with Physical Plant Operations for fifteen residential buildings and two dining facilities.  Summer housing, guest services, and desk operations are also managed by the ADHO.  The ADHO serves as liaison to campus departments including admissions, recruitment, financial aid, student accounts, athletics and other Student Success and Academic Departments.   The ADHO has authority to act in absence of the Director of Housing Operations

The ADHO must possess qualities that both understand the importance of Student Development concepts and implementation in an ethical way.  Must act in fiscally responsibility manner and have a clear understanding of the budget.

Job Duties:

Major Housing Operations

  • Act as spokesperson for the department in absence of the Director of Housing Operations.
  • Assist the Director with the management of overall budget and advise on revenue projections, monitor expenses.
  • Coordinate the ongoing housing application/exemption process and the annual housing renewal process.
  • Facilitate all housing room assignments and oversee the room change process.
  • Coordinate and evaluate accommodation requests with Disability Student Services, University Counseling Center, Student Health Services and Dining and Food Services
  • Coordinate and oversee the move-in process for all housing areas for Fall, Spring, and Summer semesters.
  • Manage housing overflow process, as needed.
  • Coordinate all housing software implementation for housing database management, conduct management, housing maintenance, program/curriculum tracking, Student Response Team tracking.
  • Act as housing software administrator and trainer, including software maintenance and updates, maintaining software parameters, work with UCCS and CU IT (University Information Systems) to ensure security and hold training classes for all housing, maintenance, and Dean of Students personnel.
  • Assist with planning and training of student staff (Resident Assistants, Conference Assistants, Front Desk Assistants).
  • Manage all housing software reports, in coordination with the needs of all campus constituents. Coordinate the delivery of weekly application and housing numbers reports.
  • Oversight of off campus housing posting procedures, information and software.
  • Assure that all financial polices and procedures are followed as dictated by the University System
  • Conduct room inspections at the end of each term
  • Coordinate billing process for term charges, Common Area Damage Charges, damage charges assessed upon check out of residents, as well as deposit refunds, forfeitures and early arrival/winter break housing charges.
  • Oversee the early arrival/late departure process for students needing to move in early and/or move out late.
  • Oversee miscellaneous billing to student accounts for accuracy
  • Oversee the non-enrollment and resident “no-show” management and contacts.
  • Manage all housing-related technology, including management of the Housing website in association with Information Technology and Auxiliary Marketing.
  • Oversee the meal plan loading/removing process, to include billing, one card management, and general meal plan tracking.
  • Provide information and customer service to residents and parents and guardians as limited by federal and state laws
  • Participate in yearly review of the housing handbook and formulate rules and procedures as appropriate for operations
  • Participate in weekly staff meetings and disseminate information as appropriate.
  • Coordinate the printing of all office forms and marketing information
  • Facility Management

  • Monitor work orders and maintain records and reports of maintenance issues
  • Oversee communication with Residents regarding large scale projects
  • Work Order follow up and general customer service with Residents
  • Monitor buildings for cleanliness and repair
  • Assess Common Area Damage charges and monitor repair
  • Assure key control of suites/apartment/rooms
  • Maintain Vacancy Reports in conjunction with RHM
  • Maintain room and post office box logs with lock and key codes
  • Advice in the purchasing of approved supplies as need for transition of term to summer and back for custodial/Maintenance needs
  • Advise and advocate for additional equipment or new supplies as needed
  • Serve as department representation on major renovations and new construction
  • Coordinate with and IT, University Center, Dining and Hospitality Services, and Auxiliary Accounting in “One Card” administration.
  • Summer Housing and Conferencing

  • Plan and coordinate the logistical aspects of summer housing program for UCCS students
  • Coordinate the summer housing needs for student interns from other higher education institutions, as well as general short-term summer guest housing.
  • Supervise and oversee all transitional elements as it pertains to the change over from academic year housing to the summer conferencing program
  • Assist with all major renovation projects as well as daily and deferred maintenance
  • Coordinate and initiate contracts, billing and base accounting functions
  • Ancillary Responsibilities

  • Provide an additional in-house resource for community development and programming using the Residential Curriculum model.
  • Establish and maintain positive ProStaff and Student Staff relationships
  • Serve on campus committees as they promote the department or foster excellence in the university community
  • Serve as second hearing officer for University conduct cases occasionally
  • All other duties that are assigned by the Director or superiors.
  • Job Competencies:

  • Excellent critical thinking process
  • Ability to make decisions for department in an ethical and judicious manner
  • Working knowledge of computer equipment and technology and the implementation of such within an office/business environment.
  • Ability to supervise and manage.
  • Excellent communication skills.
  • Proven business and budgeting experience.
  • Ability to work in a fluid and ever-changing situation
  • Possess conflict resolution skills
  • The University follows Fair Labor Standards Act (FLSA) regulations.  For the purposes of FLSA this position has been determined to be exempt from (not eligible for) overtime under FLSA

    What We Offer:

    Salary Range: Generally starting at $ 56,827- $78,382

    The salary of the finalist(s) selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training.

    The University of Colorado offers excellent benefits, including medical, dental, retirement, paid vacation and time off, and a tuition benefit. Information on university benefits programs, including eligibility, is located at Total compensation goes beyond the value on the paycheck.  Please consider reviewing the Total Compensation page at Total Compensation Calculators | University of Colorado 

    This position is dependent on the availability of auxiliary revenues funding.

    Tentative Search Timeline:

    • The potential dates for interviews with the search committee will potentially be the week of  9/6/2021 and 9/13/2021
    • The potential dates for interviews with the supervisor and appointing authority will potentially be 9/20/2021
    • The potential employee start date is 10/1/2021
    The University of Colorado Colorado Springs is committed to providing a safe and productive learning, living and working community. To assist in achieving this goal, we conduct background investigations for all prospective applicants being considered for employment. Background investigations include a criminal history record check, and when appropriate, a financial and/or motor vehicle history check. 

    UCCS is an equal opportunity and affirmative action employer. In compliance with applicable laws and in furtherance of its commitment to fostering an environment that welcomes and embraces diversity, the University of Colorado does not discriminate on the basis of race, color, creed, religion, national origin, gender, disability, age, veteran status, sexual orientation, gender identity or expression, genetic information, political affiliation or political philosophy in its programs or activities, including employment, admissions, and educational programs. Alternative formats of this ad can be provided upon request for individuals with disabilities by contacting the Office of Human Resources at (719) 255-3372.

    To perform this job successfully, an individual must be able to perform each of the established essential functions and meet the physical and environment demands described satisfactorily. The requirements listed are representative of the knowledge, skill, ability, physical and environmental conditions required of the employee on the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions, physical and environmental demands.

    Applicants with disabilities: If you have a mental or physical impairment, which limits one of your major life activities (e.g. walking, hearing, seeing, speaking, breathing, or learning) and require special accommodations for testing or interviewing, it is your responsibility to notify the office scheduling the interview or test at least 3 working days before the interview or test date.  If you need special accommodations at the work site, you must notify the appointing authority or Human Resources.

    The Immigration Reform and Control Act requires that verification of employment eligibility be documented for all new employees by the end of the third day of work.

    Minimum Requirements:

  • Bachelor’s degree in higher education administration, business administration, or related field and five plus years of experience in student services functions in higher education.  Three years proficiency in software management and development.
  • Supervision experience of 3 plus years.
  • Working knowledge of facilities management
  • Knowledge of student development and higher education administration
  • Preferred Qualifications:

  • Master’s degree in higher education administration or related field
  • Five years plus in working in Residence Life and Housing.

    Physical Requirements:

     While performing the duties of this job, the employee is frequently required to sit.  Employee is occasionally required to move. Tasks may involve lusing a computer screen continuously for long periods of time, reaching, handling, and fingering. The employee is required to have depth perception, accommodation, color vision and depth of vision. The employee must occasionally lift and/or move up to 20 pounds.  

    Job Category: Student Services
    Primary Location: Colorado Springs
    Schedule: Full-time
    Posting Date: Jul 19, 2021
    Unposting Date: Ongoing

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