IT User Support Technicians

University of Virginia
Charlottesville, VA
Closing date
Sep 19, 2021

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Administrative Jobs
Academic Affairs, Research Staff & Technicians, Institutional & Business Affairs, Clerical & Administrative Support

Job Details

Job location: Charlottesville, VA

Employment Type: Full-time
Posted data: 2021-07-19
Req: R0026500

UVA Information Technology Services (ITS) is seeking two IT User Support Technicians to join our User Experience & Engagement team in Charlottesville, VA. These positions provide support for ITS customers and constituents across the UVA community and will require on average 50% onsite work.

The Support Technicians analyze, define, test, troubleshoot, and implement hardware and software technologies for UVA's ITS organization, as well as other assigned organizations within UVA and its affiliates. Duties include supporting desktop, network, server, and shared IT infrastructure resources. This position manages computer hardware, software, licensing, and associated accessories.

We are seeking candidates who are agile, adaptable, learn quickly, and have a strong customer service background. This is an opportunity to stretch your skills and immerse yourself in an environment that promotes team cross-training to grow and build your skill set across several IT areas. Applicants should have some experience and understanding of HD encryption, MS Configuration Manager, KACE, JAMF, GPO, AD Management, as well as experience supporting Windows and Apple OS's. An understanding of security principles and concepts is desirable.

Preferable candidates should have some experience deploying and supporting VM desktops and infrastructure (VMware Workstation, VMware Fusion, Hyper-V) with virtualization of applications (VMWare); experience with MDT, SCCM, JAMF, and other tools sets for the rapid installation of OS, hardware imaging, deployment, software installation and patching of Windows 10 machines.

Duties/Responsibilities Include:

  • Analyze/solve problems on complex computer applications and systems for students, faculty, and staff.
  • Provide a wide range of in-depth technical assistance to departmental user support staff.
  • Provide individual and/or group instruction and training to students, faculty, and/or staff on computer technologies.
  • Provide technical support for research and development initiatives and for the implementation of new technologies.
  • Provide timely resolution of problem or escalation on behalf of the user by maintaining strong working relationships with IT professionals in areas such as network services, software systems engineers, and application developers.
  • Perform system upgrades and new system deployments.
  • Follow proper procedures related to secure computing, account maintenance, and purchasing.
  • Analyze current and proposed departmental/user hardware and software systems; develop and maintain complex systems for the various constituencies within the unit.
  • Review, evaluate, and recommend solutions for hardware and software acquisitions.
  • Maintain accurate documentation to support these efforts.
  • In addition to the above job responsibilities, other duties may be assigned.

Minimum Requirements:

  • High School Diploma required; Associates or Bachelor’s degree preferred
  • Minimum 3 years of experience in a Tier 2-3 desktop support role
  • Advanced skills in troubleshooting and support for common business applications (Acrobat Pro, Java Runtime Environments, MS browsers, MS Office 0365, Safari, and Chrome) is required.

Preferred Experience

  • Background working in a higher education environment

Anticipated Hiring Range:


Please apply through Workday, and search for “R000000”. Complete an application online and attach a CV/resume. Internal applicants must apply through their UVA Workday profile by searching “Find Jobs” in the top search bar.

This position will not sponsor applicants for work visas. Anticipated Hiring Range: $50,000 - $54,000 annually depending upon experience. The University will perform background checks on all new hires prior to employment. Questions on the position or application process should be directed to Lauren Jackson, IT Recruiter at

The University of Virginia, including the UVA Health System which represents the UVA Medical Center, Schools of Medicine and Nursing, UVA Physician’s Group and the Claude Moore Health Sciences Library, are fundamentally committed to the diversity of our faculty and staff. We believe diversity is excellence expressing itself through every person's perspectives and lived experiences. We are equal opportunity and affirmative action employers. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran status, and family medical or genetic information.


In 1819, the University of Virginia established a new model for intellectual exchange and cross-disciplinary collaboration in higher education. Two hundred years later, as a major research institution, we continue to challenge conventions, lead with ingenuity and advance knowledge for the common good.

What began as an innovative idea has become one of the nation’s leading public research universities, with over 21,000 undergraduate, graduate and professional students. UVA also has over 3,000 full-time faculty offering more than 400 degrees.

Each of the University’s eleven schools has its own distinctive mission, working together to garner consistently high rankings—including #2 Best Value Public College (Princeton Review, 2016), #3 Public University in the Nation (U.S. News & World Report, 2016), and #3 Best Value Among Public Colleges (Kiplinger’s, 2016).  

As we invest in and strengthen our research capabilities, UVA seeks new faculty ready to uncover new insights, rewrite old rules and collaborate on intellectual discoveries.


As an R1 institution, the University’s research centers, consortia and laboratories are on the leading edge of discovery and technology, offering collaborative spaces for students and faculty to solve global problems.

Our professors are recognized members of major national scholarly and professional organizations, including the National Academy of Sciences and the American Academy of Arts and Sciences. Our faculty’s engagement in interdisciplinary research is being facilitated by new research institutes specializing in everything from big data to brain functioning, and by cluster hires across schools.


UVA is also home to a nationally renowned academic medical center and the UVA Health System, which serves a three-part mission to treat patients, conduct translational research and train medical practitioners in a wide variety of disciplines.

Established as the nation’s 10th medical school in 1825, the institution has since grown to include a 612-bed hospital and a Level I trauma center, nationally recognized cancer and heart centers, a Children’s Hospital, and primary and specialty clinics throughout Central Virginia.

The UVA Medical Center is consistently ranked among the nation’s best hospitals by the U.S. News & World Report magazine and has been named among the top 25 percent in seven specialties.


The vast majority of UVA students come from the top 10% of their high school class, as well as from all 50 states, over 142 countries and a variety of socioeconomic backgrounds. Despite their diversity, all UVA students share a love of learning and a drive to achieve.

One of the reasons students choose Virginia is our unique residential culture. At UVA, the community of students, faculty and staff personifies the Jeffersonian idea that living and learning are connected. The Academical Village was constructed to support a unique residential experience, with faculty living in the Pavilions, students occupying Lawn rooms and the world-famous Rotunda at its heart. The University’s residential culture continues to support this experience today—strengthened by students, faculty and staff rich in backgrounds, ideas and perspectives. Our unique culture is also paying dividends in innovation:  UVA’s faculty have generated more than 130 patents since 2010.

Perhaps most importantly, faculty come to UVA knowing that instruction is as important as research, and they pride themselves on their many teaching awards.  Our best professors look for ways to encourage, mentor and develop tomorrow’s leaders inside and outside the classroom.


Living in Charlottesville you’ll find sophisticated restaurants, world-renowned wineries and breweries, cosmopolitan arts and music, friendly urban and suburban neighborhoods and a Piedmont landscape that has lured adventurous souls for centuries.  No wonder the U.S. National Bureau of Economic Research named Charlottesville the “happiest city in America” in 2014.

In addition to UVA and its health system, several major employers have facilities in Charlottesville, including State Farm, Northrop Grumman, the U.S. Department of Defense, GE and others.  Charlottesville is also becoming a center for innovative start-up businesses.  The University also actively helps spouses and partners of faculty members build their networks and pursue employment opportunities with a wide variety of area employers. 

The University of Virginia is an equal opportunity and affirmative action employer. Women, minorities, veterans, and persons with disabilities are encouraged to apply. In accordance with the Americans with Disabilities Act Amendments Act of 2008 (ADAAA) and the Rehabilitation Act of 1973, qualified individuals with disabilities are protected from discrimination and may be entitled to reasonable accommodations to assist in their pursuit of employment at the University. This includes assistance in completing the online job application as well as reasonable accommodations during the interview process. Please contact the UHR Service Center: 434.982.0123 to request assistance.

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