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CCAC Navigator (Reg FT)

Community College of Allegheny County

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CCAC Navigator (Reg FT)

Position Title: CCAC Navigator

Department: Enrollment Management Division

Campus: College-wide

Additional Information: This position will remain open until filled. However, in order to ensure consideration for an interview, please submit your completed application, cover letter and resume by no later than August 2, 2021. The College cannot guarantee that application materials received after this date will be considered or reviewed.

Benefits: CCAC offers an exceptional benefits package. Highlights include an excellent health plan with very low out-of-pocket expense network option, generous time off and holiday pay, a 403b retirement plan with up to 10% employer match or other options through the State's retirement defined benefit pension system, free employee parking, public service (student) loan forgiveness eligible employer, and employer paid benefits including group life insurance, short-term and long-term disability insurance, and flexible spending accounts.

Work Hours (for hourly positions): Monday - Friday; 8:30 am - 4:30 pm. Additional hours, including evening and weekend hours, may be needed to meet the needs of the department.

Salary Grade: Admin 11 - $39,096

Job Category: Administrators

Employment Type: Regular Full-Time

Job Slot: 5940

Job Open Date: 7/19/2021

Job Close Date:

General Summary: Provide support, assistance and education to students to help them navigate and utilize supports and resources internally and externally from the college with the goal of improving academic performance, term to term retention, and graduation rates.

Requirements: Requires bachelor's degree in Social Work (master's preferred) or related field and two years social work/case management experience in various environments; experience with students in a post-secondary education institution (preferred). Successful candidates must have strong written and oral communication skills as well as a valid Pennsylvania driver's license and reliable transportation.

  1. Ask. Listen. Solve.
  2. Identify students whose academic success is at risk due to an essential/basic need that is not being met. Help identified students to navigate the various community and college resources to assist with those needs.
  3. Implement proactive measures to help identify students whose basic needs are not being met and help those students with resources. This includes collaborating with DHS (Department of Human Services) to identify students as they enroll, as well as education and promotion with campus partners, faculty, administrators and outside agencies. Develop, promote and facilitate educational sessions to inform students of services available.
  4. Collaborate with college administrators to ensure that students are supported in a comprehensive and holistic fashion. Refer students to internal college services and guide them through campus policies and processes as needed (ex. Counseling Services, Advising, Supportive Services, Success Coaches, Learning Services, Career Education, etc).
  5. Maintain comprehensive case management records and communication strategies that ensures follow-up, evaluation, and feedback to students and key stakeholders for each case. Provide accurate records of interactions with all students and data for internal and external compliance requirements.
  6. Utilize partnership with DHS to identify DHS clients who enroll or may benefit from enrolling at CCAC to support student success and retention. Be a conduit to identifying student needs and facilitating interactions which will result in improved student outcomes. This includes identifying trends in student needs and development of strategies to proactively address them in the future.
  7. Initiate and maintain contact with identified students, including regularly-scheduled group and individual meetings, maintaining communication on reporting data to the Enrollment Management Division.
  8. Serve as a liaison with campus and community stakeholders, providers and agencies. This includes attending training, meetings and informational meetings with community agencies and campus departments to stay up to date on resources that are available to students. Maintain regular communication with key partner agencies.
  9. Serve on Campus CARE teams and assist with intervention as needed.
  10. Participate in appropriate professional development activities as well as college meetings and committees.
  11. Submit reports and serve on relevant committees as required or requested.
  12. Perform other related duties as required or assigned.
Clearances: Current criminal record/child abuse clearances will be required if offered the position and in order to be employed at the College. The three clearances are Pennsylvania Child Abuse History Clearance, Pennsylvania State Police Criminal Records Check, and Federal Bureau of Investigations (FBI) Criminal Background Check. The College has provided instructions on how to obtain these clearances and are available here.

To view the full job posting and apply for this position, go to:

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The Community College of Allegheny County, located in Pittsburgh, is the largest institution of postsecondary higher education in Pennsylvania.

The college serves approximately 30,000 credit students through our four campuses, five centers and online programming. An additional 35,000 students per year enhance their knowledge and job skills through thousands of CCAC non-credit and workforce development courses.

Incorporating a learning-centered environment committed to the future of the region, CCAC continues to expand its reach through innovative programming and accessible instruction offered via convenient day, evening, weekend and online courses. CCAC endeavors to fulfill its mission to provide affordable access to quality education and offer a dynamic, diverse and supportive learning environment that prepares the region’s residents for academic, professional and personal success in a changing global society.

The Community College of Allegheny County provides a supportive and transformative learning environment that prepares graduates to meet critical needs in the region’s workforce. Stakeholders have strong personal connections with CCAC and support it as a sound investment in community and economic vitality.

The Mission of the Community College of Allegheny County is to provide affordable access to quality education and offer a dynamic, diverse and supportive learning environment that prepares the region’s residents for academic, professional and personal success in our changing global society.

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