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Housing Operations Manager

University of North Dakota
Grand Forks, ND
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Position Information: Description

The Housing Operations Manager position will play a critical role in supporting the Assistant Director of Operations.  Roles will include providing support for service center and managing mail room operations, managing room scheduling and building management of Wilkerson commons, life safety process coordination and assisting with summer camps and conferences.

Duties & ResponsibilitiesService Center and Customer Interactions

    Manage package and mail services, room reservations, and third-party services.Supervision of multiple student desk staff and a full-time support team member.Maintain key inventory and electronic door access systems.Serve as liaison with UIT regarding Resnet and U-Print Services.
Operation Processes and Life Safety Management

    Process and monitor audits in the areas of training, access privileges, and confidentiality and security of records.Assist with opening and closing of all residential units.Collect, track, and submit data in the areas of University Risk Management forms and reports, health and safety inspections, and fire drills.Assist with summer conference planning, contractions, and staffing as requested.
Public Relations

    Serve as a liaison between residents and staff regarding general questions, issues, housing policies, deadlines, and related information.Establish and maintain professional contacts through internal and external constituent groups.
Budget and Finance Management

    Oversee budget expenditures within scope of supervision.Ensure fiscal responsibility and adhere to purchasing guidelines.
Planning and Other Duties

    Communicate regularly with senior housing leadership.Serve in on-call duty rotation as requested or scheduled.
Required Competencies
    Demonstrated experience with process analysis and improvement.Strong time management and ability to manage multiple projects and priorities.Demonstrated problem solving and process analysis skills.Excellent verbal, written and interpersonal communication skills.
Minimum Requirements
    Bachelor’s in business, public administration, information technology, or related field.Experience working in University residential life and housing administration.Experience working with computers along with Microsoft programs Excel, Outlook, & Word.Successful completion of criminal history records check.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the US and to complete the required employment eligibility verification form upon hire.

Preferred Qualifications
    Experience using housing assignment software management systems in a college setting.Experience managing complex administrative and/or technical systems or processes.Experience developing and presenting training materials and programs.
Minimum Hiring Salary/Position Classification

$48,000/Annual, Exempt, Full-Time, Benefited

Work Schedule/Start Date

Monday – Friday 8:00 A.M. – 4:30 P.M., may require occasional work outside normal business hours to respond to housing situations.


Includes single or family health care coverage (premiums paid for by the university), basic life insurance, EAP, retirement plan, tuition waiver, annual and sick leave. Optional benefits available: supplemental life, dental, vision, flexible spending account, supplemental retirement plans.

To Apply

For full consideration, all application materials must be fully submitted by 11:59PM on the closing date.

Additional Information

To find out why living and working in Greater Grand Forks is way cooler, check out Grand Forks is Cooler.

All information listed in this position announcement will be used by Human Resources, the Hiring Department, and EO/Title IX for screening, interviewing and selection purposes.

Confidentiality of Application Materials

Pursuant to NDCC 44-04-18.27, applications and any records related to the applications that identify an applicant are confidential, except records related to the finalists of the position, which are open to the public after the search committee has identified the top three finalists who will be invited to campus.

EEO Statement

The University of North Dakota is an Affirmative Action/Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or other protected characteristic. Women, minorities, veterans, individuals with disabilities, and members of other underrepresented groups are especially encouraged to apply. Applicants are invited to provide information regarding their gender, race and/or ethnicity, veteran’s status and disability status as part of the application process. This information will remain confidential and separate from your application.

Veteran’s Preference

Veterans claiming preference must submit all proof of eligibility by the closing date. Proof of eligibility includes a DD-214 or NGB 22 and if claiming disabled status, a current letter of disability from the VA dated within the last 12 months.

Clery Statement

In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the University of North Dakota publishes an Annual Security and Fire Safety Report. The report includes the university’s policies, procedures, and programs concerning safety and security, as well as three years’ of crime statistics for our campus. As a prospective employee, you are entitled to a copy of this report. The report and statistical data can be found online at You may also request a paper copy of the report from the UND Police Department located at 3851 Campus Road, Grand Forks, ND, 58202.

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