Advisor - Advising and Student Support

Columbus State Community College
Columbus, OH
Closing date
Oct 22, 2021

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Administrative Jobs
Institutional & Business Affairs, Clerical & Administrative Support

Job Details

Requisition ID: req3133

Job Title: Advisor - Advising and Student Support

Department: Student Affairs

Location: Columbus Campus

Employment Type: Staff

Employment Status: Board Approved

Bargaining Unit: Non-Bargaining Unit

FLSA Status: Exempt

Compensation Type: Annual

Compensation: $44,470

Schedule: M-F, 8am-5pm; additional hours as necessary 

The College

Community colleges are uniquely positioned to respond to workforce needs and make higher education an affordable reality. There has never been a better time to join a two-year college, and there’s no better place to do it than at Columbus State. A laser focus on student success and a partnership mindset have established Columbus State as a key talent provider in a thriving regional economy, and a premier community college that is changing the nation’s education and workforce landscapes. With more than 46,000 students across two campuses, at several regional learning centers, and online, Columbus State is the nation’s only institution recognized as an Achieving the Dream (ATD) college, an AACC Guided Pathways institution, and a participant in The Right Signals Initiative through the Lumina Foundation. Columbus State employees at all levels benefit from an engaging, collaborative, and supportive culture that rewards innovation and vision. We provide competitive compensation, comprehensive benefits, and professional development opportunities. We are dedicated to ensuring that the diversity of Columbus State faculty and staff reflects that of our students and region. We are proud to be a central part of a community that embraces differences and celebrates the many cultures, beliefs, and lifestyles that define Central Ohio. 

The City

Columbus, Ohio is also home to The Ohio State University and more than 30 other colleges and universities as well as the headquarters of multiple Fortune 500 companies. Columbus is one of America’s fastest-growing cities, offering a wealth of cultural experiences, dining, entertainment, shopping opportunities, and more. That’s why Central Ohio residents find living here so fulfilling, both professionally and personally. To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions described in this position description. Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were actually written out in this position description.

Position Summary

The Advisor implements academic advising strategies that lead to student persistence and achievement of student learning outcomes.  Provides academic advising, career advising, and coordinated connection to resources across the college and in the community.  Develops rapport with students in their cohort to support their success. 

Core Competencies
Inclusive Diversity, Customer/Student/Employee Focus, Professionalism, Collaboration, Managing Work, Continuous Improvement, Quality Orientation, Adaptability, Continuous Learning, Coaching, Communication, Resolving Conflicts, Decision Making



Provides academic advising to students in their defined cohort. 

Advises students based on career/academic pathway to develop an academic plan that is connected to and supports their career and financial plans via a variety service formats(in person, phone, e-mail, live chat, etc.) determined by student need and institutional support for these formats.

Serves as helpful and informed point of contact for assigned caseload of new, current, and/or returning students.

Collaborates with colleagues across all campus locations to coordinate services for students.

Stays current on resources necessary to provide accurate information or connection to specialized resources on in-demand careers, transfer opportunities, programs of study, enrollment processes, program admission criteria, documents needed, financial aid, new student programs, entry assessment, academic planning, course selection and registration.

Develops and clarifies educational goals by conducting interviews, analyzing student needs, and reviewing applicable transcripts and other documents.
Explains educational program options and assists students with developing a plan for degree and/or goal completion.

Assists students experiencing academic difficulty (warning, probation and academic dismissal) to develop a plan of action to promote academic success and conducts appropriate academic counseling intervention.

Maintains contact with students for continued follow up and support of academic success.

Provides career advising assistance to students. Reviews career interest assessments identifying career matching their interests, values and skills to assist students to develop academic plans supporting their career goals. Makes appropriate referrals for in-depth career services to the Office of Career Services.


Answers student and general public basic inquiries and/or directs them to proper resources.

Assists business partners from other College departments such as Financial Aid with paperwork and tasks to address student needs.

Contributes to office efficiency as needed by answering phones, facilitating student intake and screening and greeting students.


Completes and maintains required documentation. 

Keeps accurate records.

Reviews and verifies applications, transcripts and other documents.

Maintains confidentiality of student files and other sensitive subject matter.

Collects and maintains student contacts for reporting purposes and analyzes and tracks data related to student progress, persistence, and success.


Helps to ensure the College meets its responsibilities in identifying areas of opportunity and systemic concerns while reporting complaints alleging discrimination. Fosters and maintains a safe environment of respect and inclusion for faculty, staff, students, and members of the community.


Manages multiple assignments of varying complexity while meeting federal as well as internal regulations and procedures, with the ability to adapt to changing needs of the College and business partners.

Hours may include working outside of a normal workweek schedule as well as working in multiple College locations as needed to meet workload demands.

Advisors may work intermittent hours based on the operational need of the department. 


Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions described in this position description. The employee regularly exhibits digital dexterity when entering data into computer. The employee regularly stands and walks and sits for extended periods of time. Employee converses verbally with others in person and by telephone. Vision demands include close, relatively detailed vision when focusing on a computer screen. Employee occasionally lifts or exerts force of up to 25 pounds when moving files, boxes and other materials. With multiple conference spaces as well as meetings across the campus, employee regularly walks outside to other buildings.


Typical office and remote work environment. Regular exposure to moderate noise typical to business offices. Must travel to various Columbus State campuses and sites.

Knowledge, Skills and Abilities:

Knowledge of: college student development; academic assessment and advising practices; college and career readiness; Federal Financial Aid regulations and documentation; federal immigration regulations; international document verification; cultural diversity; college and community resources; placement testing
and college readiness requirements.

Ability to: effectively work with persons of varying cultures and diversity; work independently; demonstrating initiative; develop and maintain effective working relationships with associates, supervisors, job contacts and general public; demonstrate flexibility; exhibit a pleasant telephone manner; answer routine
inquiries; maintain confidential and sensitive information; maintain accurate and complete work records; speak effectively to large groups.

Skill in: problem solving; attention to detail; maintaining documentation and records; verbal and written communications; maintaining good public relations; customer service; operating general office equipment; general typing; application of job software programs and applications and standard office practices and procedures, interpreting and implementing federal, state and common policies and procedures.

Minimum Qualifications:

Bachelor's Degree in Student Personnel, Counseling, Guidance, or closely related field. One (1) to three (3) years progressively responsible experience in student advising. State Motor Vehicle Operator's License or demonstrable ability to gain access to work site(s). An appropriate combination of education, training, coursework and experience may qualify a candidate.


About Columbus State Community College

Columbus State is one of the largest colleges in Ohio, serving approximately 45,000 students annually. Committed to equity and accessibility, and driven to innovate on behalf of our students and our community at large, Columbus State is positioned as Central Ohio’s front door to higher education. Embracing a partnership mindset, Columbus State collaborates with university partners to provide affordable bachelor’s degree options, and with the region’s major employers to develop relevant, real-world educational offerings that produce in-demand workforce talent.


Columbus State offers convenient access to classes and college services at its locations across Central Ohio. Our Columbus Campus is located in the downtown Creative Campus neighborhood of the city’s Discovery District, while our Delaware Campus serves students in the fast-growing northern part of the region. Our Regional Learning Centers are located in Dublin, Grove City, Reynoldsburg, Westerville at Otterbein University, and The Southwest Center at Bolton Field.

National Recognition

Columbus State’s commitment to diverse, equitable and inclusive outcomes for our students and a better society is reflected in our recognition as the 2019 Leah Meyer Austin Award winner by Achieving the Dream, a national network dedicated to eliminating equity gaps in community college education. Columbus State is an Achieving the Dream Leader College of Distinction and a 2021 member of its Racial Equity Leadership Academy initiative to further institutional racial equity change.

Points of Distinction

• In August 2019, Columbus State opened the new home for its School of Culinary Arts and Hospitality Management, Mitchell Hall.

• The College is a leader in The College Credit Plus Program, an Ohio Department of Education strategy aimed at increasing educational attainment.

• Thanks to its strong academic foundation, Columbus State is extremely successful in the grant-writing arena, with 98 active grants from federal and state agencies, corporations, philanthropic organizations, and other sources with a total value of $70.4 million.

• Columbus State holds an annual Day of Service, where hundreds of students, faculty, and staff volunteer at dozens of locations around the area, totaling nearly 2,500 hours of service each year.

• In 2018, Columbus State adopted Four Pillars of Student Financial Stability and is actively partnering with community organizations to help solve issues of housing and food insecurity for our students.

• In 2019, the Mid-Ohio Market at Columbus State opened on the Columbus Campus to help address food insecurity for students and the larger community.

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