Manager, Center/Institute - Senior Companion Program (Phoenix Metro Area)

Northern Arizona University
Ctr for Service & Volunteerism
Closing date
Oct 22, 2021

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Job Details

Job Title: Manager, Center/Institute - Senior Companion Program (Phoenix Metro Area)
Location: Ctr for Service & Volunteerism
Regular/Temporary: Regular
Full/Part Time: Full-Time
Job ID: 605541
Workplace Culture

NAU is a community devoted to student success and sustained by an unshakable commitment to our shared mission, vision, and values. We—faculty, staff, and administrators—thrive by combining our efforts and working side by side to further NAU’s culture of excellence.

Core Values One NAU side by side Student Centered | Integrity | Diversity | Service | Discovery | Excellence Northern Arizona University

Special Information

This position is subject to the availability of funding. The incumbent is not eligible for Service Professional non-renewal notice, or Classified Staff layoff or recall status.

Immigration Suppt/Sponsorship

NAU will not provide any U.S. immigration support or sponsorship for this position.

Job Description
  • Position based in the Phoenix Metro Area and serves Maricopa County for the Senior Companion Program (SCP).
  • Position is funded for 40 hours per week; may need to work on occasional weekend or evenings due to special events.
  • Position is grant funded and subject to the availability of funding.

Overall Program Management:

  • Work in collaboration with AmeriCorps Seniors and CSV leadership to make programmatic decisions and to communicate with staff. Serves on the CSV Leadership Team.
  • Responsible for the overall quality, management, and coordination of SCP. This includes the preparation, development, and writing of program grants annually, as well as associated reports.
  • Writes grants to new funding sources to supplement federal awards.
  • Works with the Financial Oversight Manager to develop and manage the grant budgets to ensure program expenditures align with funder and NAU requirements.
  • Develops and delivers training for new staff and supports the development of volunteer and partner agency training including orientation, in-service, and professional development.
  • Develops and writes program performance measures and projected outcomes for SCP in alignment with federal guidelines.
  • Suggests the tools to record and evaluate performance measures.
  • Develops, prepares, compiles, and writes monthly/quarterly/bi-annual reports to funders.
  • Develops recruitment materials, strategy, and a recruitment plan for volunteers and partner agencies.
  • Approves the enrollment of program volunteers, program expenditures in alignment with budget, and other related paperwork.
  • Develops partnerships with community organizations for placements of volunteers.
  • Research and documents community needs.
  • Provides training, guidance, and consistency in policy and procedure to employees and volunteers.
  • Networks with local, state, and national agencies for future program development. Networks with other National Service Programs in the area, state, and nationally. Represents the CSV Programs at conferences.
  • Oversees the development of PR, PSAs, and other marketing materials for SCP in accordance with CSV policies.
  • May assist in the development and coordination of fundraising and recognition events for SCP and CSV.
  • May serve as a representative of CSV on committees, in meetings, and with internal and external organizations.
  • Responsible for compliance with applicable state and federal laws and mandates relevant policies and procedures; holds staff accountable through various processes.
  • Supervise SCP Coordinators including training and daily support.
  • May supervise other Program staff including administrative, student worker, and part-time or temporary employees.

Local Program Coordination:

  • Recruit, interview, train, retain, and recognize age and income eligible volunteers in accordance with goals.
  • Ensure appropriate initial pre-service and monthly in-service trainings are provided for SCP volunteers.
  • Initiate and coordinate agreements with non-profit agencies and schools serving children that fit within the scope of the programs’ guidelines. Assist partner agencies with on-going program training to complete all required paperwork.
  • Provide initial training and conduct site visits with partner agencies.
  • Organize special events, including, but not limited to, volunteer recognition celebrations and fund-raising events.
  • Develop strategic partnerships and collaborations that support the activities of SCP volunteers.
  • Perform annual updates for the program, including securing Memorandum of Understanding agreements and assessment plans.

Minimum Qualifications
  • Bachelor's degree in education, communications, non-profit management, social work or related field; and
  • 1-2 years of management and supervisory experience; or
  • 2-4 years of relevant experience.

Preferred Qualifications
  • Master’s degree in related field.
  • Experience working with National Service programs, particularly AmeriCorps Seniors programs.
  • Experience with non-profit organizations.
  • Excellent organizational skills.
  • Strong skills in multi-tasking.
  • Ability to effectively communicate with others whose backgrounds are different from your own, including working with diverse cultures, ethnicities, and those of different ages.
  • Working knowledge of MS Word and Excel, proficiency with the Internet, Internet reporting and email as well as ability to learn new volunteer software programs.
  • Ability to work independently and as part of a team.
  • Experience recruiting, working with, and retaining volunteers.
  • Experience coordinating and delivering training.

Knowledge, Skills, & Abilities
  • Demonstrated effective communication and presentation skills.
  • Demonstrated successful skills in volunteer leadership.
  • Demonstrated skills working effectively with community agencies.
  • Ability to analyze problems and exercise sound judgments leading to fair and well-thought-out decisions.

Background Information

This position has been identified as a safety/security sensitive position. Therefore, per AZ Revised Statute, Northern Arizona University requires satisfactory results for the following: a criminal background investigation, employment history investigation, degree verification (in some cases) and fingerprinting.

If you are applying for a job that requires a CDL, you will be required to register with the Federal Motor Carrier Safety Administration Drug & Alcohol Clearinghouse and adhere to the clearinghouse requirements.

Additionally, as an employer in the state of Arizona, NAU is required to participate in the federal E-Verify program that assists employers with verifying new employees' right to work in the United States.

Finally, each year Northern Arizona University releases an Annual Security Report. The report is a result of a federal law known as the Clery Act. The report includes Clery reportable crime statistics for the three most recent completed calendar years and discloses procedures, practices and programs NAU uses to keep students and employees safe including how to report crimes or other emergencies occurring on campus. In addition, the Fire Safety Report is combined with the Annual Security Report for the NAU Flagstaff Mountain Campus and NAU-Fort Defiance as these campuses have on-campus student housing. This report discloses fire safety policies and procedures related to on-campus student housing and statistics for fires that occurred in those facilities.

If you would like a free paper copy of the report, please contact the NAUPD Records Department at (928) 523-8884 or by visiting the department at 525 E. Pine Knoll Drive in Flagstaff.


The budgeted salary amount is $62,990.

**The starting salary will be determined by the qualifications of the selected applicant balanced with departmental budget availability, internal salary equity considerations, and available market information.

FLSA Status

This position is exempt from the overtime provisions of the Fair Labor Standards Act (FLSA) and therefore will not earn overtime or compensatory time for additional time worked.


This is a Service Professional (SPF) position. NAU offers an excellent benefit package including generous health, dental and vision insurance; participation in the Arizona State Retirement System or the Optional Retirement Program; 22 days of vacation and 10 holidays per year; and tuition reduction for employees and qualified dependents. More information on benefits at NAU is available on the Human Resources benefits website.

NAU is a tobacco and smoke-free campus.

Service Professionals are hired on a contract basis, renewable each 6 months according to terms of the Conditions of Professional Service.

Employees offered a position will be eligible for state health plans (including NAU's BCBS Plan). New employees are eligible for benefits on the first day of the pay period following their enrollment, after their employment date. Employees will have 31 days from their start date to enroll in benefits. If a new employee chooses the ASRS retirement option, participation in the Arizona State Retirement System, and the long-term disability coverage that accompanies it, will begin on the first of the pay period following 6 months after the new employee's start date. New employees who choose to participate in the Optional Retirement Plan (ORP), which is an alternative to the ASRS plan for faculty and other appointed staff, will begin to participate on the first day of employment. Additionally, the long-term disability plan that accompanies the ORP will begin on the first day of employment.

Learning and Development

Your career at Northern Arizona University includes the opportunity for professional development. New employee on-boarding training includes courses to be completed within the first 30 days. If your position includes the supervision of a benefit-eligible employee, we offer the NAU Supervisors Academy for you to complete within your first 2 years.

Application Deadline

August 5, 2021 at 11:59 p.m.

How to Apply

To apply for this position, please click on the "Apply" button on this page. You must submit your application by clicking on the "Submit" button by midnight of the application deadline. If you need assistance completing your application there are instructions available on the Human Resources website or in person in the Human Resources Department located in Building 91 on the NAU Campus - on the corner of Beaver and DuPont Streets.

If you are an individual with a disability and need reasonable accommodation to participate in the hiring process please contact the Office of Equity and Access at: 928-523-3312/TDD - 928-523-1006 or PO Box 4083, Flagstaff AZ 86011.

General Information

The Center for Service and Volunteerism (CSV) seeks Manager, who oversees the day-to-day program operations for the Senior Companion Program (SCP) as well as coordinate the administrative and programmatic responsibilities for SCP in Maricopa County.

The Senior Companion Program (SCP) recruits, trains, and places senior volunteers (age 55 and older) to serve as friendly visitors and companions to homebound elderly and/or disabled individuals, to help them maintain their independence. Senior Companions also provide respite care for caregivers and can provide transportation services for clients. Senior Companion volunteers receive a stipend of $3.00 an hour, mileage reimbursement, and other benefits.

    Equal Employment Opportunity

    Northern Arizona University is a committed Equal Opportunity/Affirmative Action Institution. Women, minorities, veterans and individuals with disabilities are encouraged to apply. NAU is responsive to the needs of dual career couples.

    EEO is the Law Poster and Supplements

    NAU is an Employer of National Service. AmeriCorps, Peace Corps, and other National Service alumni are encouraged to apply.


    Northern Arizona University (NAU) is a public university offering undergraduate, graduate, and professional degrees of high quality and societal value.  Students are at the center of the NAU experience, which is guided by a dedicated and distinguished faculty committed to teaching, individual engagement, and research excellence.

    Our educational programs are designed to prepare our students for personal and professional success after graduation.

    Whether they earn their degrees at our historic Flagstaff campus, regionally throughout Arizona, or online, we prepare our students to achieve their human potential in ways that serve the state, the region, the nation, and the world.

    If you can see yourself as part of a university community dedicated to its students and their success, NAU might be the right fit for you.

    Find Us
    PO Box 4113 Flagstaff, AZ 86011
    United States

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