S2205

002517

Human Resource Specialist

Human Resource Specialist (Journey)

Staff

UNC Greensboro, located in the Piedmont Triad region of North Carolina, is 1 of only 57 doctoral institutions recognized by the Carnegie Foundation for both higher research activity and community engagement. Founded in 1891 and one of the original three UNC System institutions, UNC Greensboro is one of the most diverse universities in the state with 20,000+ students, and 3,000+ faculty and staff members representing 90+ nationalities. With 17 Division I athletic teams, 85 undergraduate degrees in over 125 areas of study, as well as 74 master’s and 32 doctoral programs, UNC Greensboro is consistently recognized nationally among the top universities for academic excellence and value, with noted strengths in health and wellness, visual and performing arts, nursing, education, and more. For additional information, please visit uncg.edu and follow UNCG on Facebook, Twitter, and Instagram.

The Department of Human Resources at the University of North Carolina at Greensboro (UNCG) serves students, faculty, staff, and other constituencies on the campus. We deliver proactive and innovative HR services and solutions through the attraction, retention, engagement, and continual development of a talented and diverse workforce to focus on UNCG’s core mission of student success. We strive to be an agile, trusted strategic partner to deliver the strategic talent and cultural framework to drive employee inspiration, student success, and talent solutions to become the leading employer of choice in higher education.

Human Resources is currently seeking qualified candidates to consider for the Human Resources Specialist (Operation Specialist) position. The primary purpose of this position is to administer and provide oversight in the processing of permanent/temporary employees and undergraduate student positions and employee actions. This includes transactional processing of new hires, terminations, leave adjustments/payouts, changes in FTE, salary and labor distributions, etc.

BACHELOR’S DEGREE; OR EQUIVALENT COMBINATION OF TRAINING AND EXPERIENCE. ALL DEGREES MUST BE RECEIVED FROM APPROPRIATELY ACCREDITED INSTITUTIONS.

• Prior experience with Banner HR and data management in a higher education environment.
• Possess the ability to process and manage high volumes of data entry transactions.
• Ability to interpret and stay abreast of state and federal Human Resources policies and HR procedures.
• Possess strong verbal and written communication skills.
• Proficient independent problem-solver with knowledge of leave management.
• Ability to develop solid collaborative relationships with all HR staff and clients.

If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.

Applicants are required to upload a list of at least three (3) professional references that includes:

1. Name,
2. Company Name,
3. Type of reference (Professional, Supervisor, Colleague, Academic, or Personal). One (1) of those references will need to be a current or previous supervisor.
4. Email Address
5. Contact Phone Number

$41,316 - $44,931

Human Resources - 58401

8 am - 5 pm

12

Administrative & Managerial

Human Resource Specialist

07/16/2021

07/30/2021

1.000

Non-Exempt

66

Process Management- Develops and monitors processes and organizes resources to achieve desired results.

• Administer and manage the processing of EPAF’s and paper transactions for permanent, temporary, and undergraduate student hires, i.e. setting up jobs for pay, changes in classifications and salary, changes in labor distribution, changes in FTE, and terminations.
• Ensure pay actions are validated for an accurate and timely payroll each month with the utilization of system reports.
• Responsible for successful completion of all payroll processes with each monthly payroll cycle. This includes researching over-payments and underpayments; to include research and correct errors found during the monthly payroll process.
• Effectively communicates and coordinates with other stakeholders in the process.
• Evaluates efficiency and effectiveness of resources utilization and results accomplishment
• Establishes clear well-defined processes necessary to achieve the desired outcomes
• Ability to organize activities to accomplish results
• Identifies and addresses process problems promptly and follows through to ensure that corrective or recommended process updates are effectively implemented.
• Delineates complex processes into more simple tasks and functions
• Analyzes business processes to identify process owners, cycle time, variations, bottlenecks, and redundancies to support streamlining and other business improvements.
• Understands the various approaches for mapping the workflow of business processes to outline steps users follow to develop a baseline for improvements or reengineering.
• Serves customers by developing and maintaining SOPs and other policy/procedure guidelines that foster continuity of operations and organizational resilience.

Research and Consultation- Ensures information is complete and accurate; follows up with others to ensure that agreements and commitments have been fulfilled

• Consult and research with staff and campus departments regarding payroll actions, processes, policies, and procedures through clear written and/or verbal lines of communication.
• Act as backup for leave pay actions/adjustments and MCD allowance, longevity pay, dual employment, and special pay assignments.
• Primary backup/support assistance for operational functional duties, including banner testing/upgrades, reporting, and uploads.
• Work closely with other Operational Specialists and HR Consultants to provide consistent and uniform services to our campus users.
• Other functional duties assigned, to include but not inclusive; to provide front desk coverage in the absence of receptionist.
• Identifies issues, problems, or opportunities and determines if action is needed.
• Assists HR OPS Manager as needed.
• Uses HR systems to perform HR work.

Other Assigned Duties

• Primary backup/support assistance for operational functional duties, including banner testing/upgrades, reporting, and uploads.
• Work closely with other Operational Specialists and HR Consultants to provide consistent and uniform services to our campus users.
• Gathers, compiles, and interprets pertinent data using various data collection techniques.
• Clearly documents sources and validates the accuracy of data/information to resolve inconsistencies.
• Other functional duties assigned, to include but not inclusive; to provide front desk coverage in the absence of receptionist.
• Assists HR OPS Manager as needed.

Planning and Prioritization- Plans and organizes work activities; manages several tasks at once.

• Assesses relative importance of activities and assignments; adjusts priorities when appropriate.
• Takes advantage of available resources (individuals, processes, departments, and tools) to complete work efficiently.
• Uses time effectively and prevents irrelevant issues or distractions from interfering with work completion.
• Determines necessary sequence of activities and the efficient level of resources needed to achieve short- and long-term goals.
• Maintains a high level of energy and commitment to juggle multiple tasks and priorities and use available resources to get more done with less; all without losing focus.
• Anticipates problems and mitigates risks.
• Provides work-in-progress status updates proactively and informs others when work is completed.
• Coordinates with customers when problems or conflicts occur that might impact the timely completion of work.
• Negotiates adjustments in timelines and/or scope of work, when appropriate. Consults with supervisor to determine priorities if necessary.
• Commits to and maintains high standards for quality work and responsiveness in providing administrative services; readily re-adjusts priorities to respond to pressing and changing demands.
• Coordinates with others in response to multiple, competing demands to ensure work is completed promptly.
• Organizes work sets priorities and determines resource requirements.
• Implements or utilizes strategic plans daily.
• Recognizes and addresses the interdependences of activities and resources.

Communication Verbal/Written

Listens to assure understanding of the issue and then persuasively conveys more involved, multiple-issue information to clients; adjusts communication style as needed. May develop materials to assist others in explaining or understanding similar issues.

Delivers complex or adverse information; advises and consults with clients to ensure
accuracy of the communication and understanding of the message. Places message in context with the organization’s broader business perspective. Drafts internal policy and work processes.

Assesses audience and adjusts communication style as appropriate.

Anticipates barriers to new initiatives. Advises and consults with others to ensure accuracy and appropriateness of the communication’s content, context, and tone

Advanced

Customer Service

Listens and confirms understanding of the issue and then communicates appropriate
information in a concise and clear manner; conveys concepts in an organized and appealing manner that clients can apply directly to the situation or issue.

Explains the application of HR processes and procedures using sources that clients can reference. Conveys information with specific references to guidelines, systems operation, vendor materials, policies and/or procedures, or other sources. Speaks in terms of business results and goals in addition to using HR technical terms.
Uses a writing style and format that is appropriate for the audience. Composes communication describing the action(s) taken to resolve an issue or to initiate or terminate a procedure. Creates presentations using a variety of media to convey meaningful information to an individual or group.

Journey

Information/Records Administration

Develops and recommends new approaches to improve records and information management.

Evaluates and recommend changes to data collection and data presentation methods in response to complex requests. Identifies trends in HR information management and analysis and discusses these with higher-level staff.

Advanced

Program Administration

Administers an aspect of a program or functional area. Makes recommendations for program expectations and direction. Identifies and understands HR issues, client needs, and problems of a recurring nature to effectively address and resolve situations. Tracks and monitors program outcomes.

Collects, researches, and analyzes information for processing, monitoring, or measuring data. Develops internal processes and prioritizes workload. Generates nonstandard reports.Participates as a team member of more than one HR program team or specific area of expertise.

Mentors and assists others in the various area(s) of technical expertise; conducts training for groups and individuals. Explores needs and resources and coordinates development and implementation of training specific to program area.

Journey

Hand Movement-Repetitive Motions, Hand Movement-Grasping, Holding, Finger Dexterity, Reading, Writing, Hearing, Talking, Standing, Sitting, Walking, Lifting-0-30 lbs., Pushing/Pulling, Bending, Squatting, Reaching

Inside, Overtime