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Human Resource Specialist (Journey)

University of North Carolina at Greensboro
Greensboro, NC

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Institutional & Business Affairs, Human Resources & Employee Development
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Job Details

Requisition Number:


Position Number:


Position Classification Title:

Human Resource Specialist

Functional Title:

Human Resource Specialist (Journey)

Position Type:


University Information:

UNC Greensboro, located in the Piedmont Triad region of North Carolina, is 1 of only 57 doctoral institutions recognized by the Carnegie Foundation for both higher research activity and community engagement. Founded in 1891 and one of the original three UNC System institutions, UNC Greensboro is one of the most diverse universities in the state with 20,000+ students, and 3,000+ faculty and staff members representing 90+ nationalities. With 17 Division I athletic teams, 85 undergraduate degrees in over 125 areas of study, as well as 74 master’s and 32 doctoral programs, UNC Greensboro is consistently recognized nationally among the top universities for academic excellence and value, with noted strengths in health and wellness, visual and performing arts, nursing, education, and more. For additional information, please visit and follow UNCG on Facebook, Twitter, and Instagram.

Primary Purpose of the Organizational Unit:

The Department of Human Resources at the University of North Carolina at Greensboro (UNCG) serves students, faculty, staff, and other constituencies on the campus. We deliver proactive and innovative HR services and solutions through the attraction, retention, engagement, and continual development of a talented and diverse workforce to focus on UNCG’s core mission of student success. We strive to be an agile, trusted strategic partner to deliver the strategic talent and cultural framework to drive employee inspiration, student success, and talent solutions to become the leading employer of choice in higher education.

Position Summary:

Human Resources is currently seeking qualified candidates to consider for the Human Resources Specialist (Operation Specialist) position. The primary purpose of this position is to administer and provide oversight in the processing of permanent/temporary employees and undergraduate student positions and employee actions. This includes transactional processing of new hires, terminations, leave adjustments/payouts, changes in FTE, salary and labor distributions, etc.

Minimum Qualifications:


Preferred Qualifications:

  • Prior experience with Banner HR and data management in a higher education environment.
  • Possess the ability to process and manage high volumes of data entry transactions.
  • Ability to interpret and stay abreast of state and federal Human Resources policies and HR procedures.
  • Possess strong verbal and written communication skills.
  • Proficient independent problem-solver with knowledge of leave management.
  • Ability to develop solid collaborative relationships with all HR staff and clients.

Alternate Option:

If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.

Special Instructions to Applicants:

Applicants are required to upload a list of at least three (3) professional references that includes:

  1. Name,
  2. Company Name,
  3. Type of reference (Professional, Supervisor, Colleague, Academic, or Personal). One (1) of those references will need to be a current or previous supervisor.
  4. Email Address
  5. Contact Phone Number

Recruitment Range:

$41,316 - $44,931

Org #-Department:

Human Resources - 58401

Work Hours of Position:

8 am - 5 pm

Number of Months per Year:


Job Family:

Administrative & Managerial

Career Banded Title:

Human Resource Specialist

Open Date:


Close Date:






Salary Grade Equivalency:


Key Responsibility:

Process Management- Develops and monitors processes and organizes resources to achieve desired results.

Essential Tasks:

  • Administer and manage the processing of EPAF’s and paper transactions for permanent, temporary, and undergraduate student hires, i.e. setting up jobs for pay, changes in classifications and salary, changes in labor distribution, changes in FTE, and terminations.
  • Ensure pay actions are validated for an accurate and timely payroll each month with the utilization of system reports.
  • Responsible for successful completion of all payroll processes with each monthly payroll cycle. This includes researching over-payments and underpayments; to include research and correct errors found during the monthly payroll process.
  • Effectively communicates and coordinates with other stakeholders in the process.
  • Evaluates efficiency and effectiveness of resources utilization and results accomplishment
  • Establishes clear well-defined processes necessary to achieve the desired outcomes
  • Ability to organize activities to accomplish results
  • Identifies and addresses process problems promptly and follows through to ensure that corrective or recommended process updates are effectively implemented.
  • Delineates complex processes into more simple tasks and functions
  • Analyzes business processes to identify process owners, cycle time, variations, bottlenecks, and redundancies to support streamlining and other business improvements.
  • Understands the various approaches for mapping the workflow of business processes to outline steps users follow to develop a baseline for improvements or reengineering.
  • Serves customers by developing and maintaining SOPs and other policy/procedure guidelines that foster continuity of operations and organizational resilience.

Key Responsibility:

Research and Consultation- Ensures information is complete and accurate; follows up with others to ensure that agreements and commitments have been fulfilled

Essential Tasks:

  • Consult and research with staff and campus departments regarding payroll actions, processes, policies, and procedures through clear written and/or verbal lines of communication.
  • Act as backup for leave pay actions/adjustments and MCD allowance, longevity pay, dual employment, and special pay assignments.
  • Primary backup/support assistance for operational functional duties, including banner testing/upgrades, reporting, and uploads.
  • Work closely with other Operational Specialists and HR Consultants to provide consistent and uniform services to our campus users.
  • Other functional duties assigned, to include but not inclusive; to provide front desk coverage in the absence of receptionist.
  • Identifies issues, problems, or opportunities and determines if action is needed.
  • Assists HR OPS Manager as needed.
  • Uses HR systems to perform HR work.

Key Responsibility:

Other Assigned Duties

Essential Tasks:

  • Primary backup/support assistance for operational functional duties, including banner testing/upgrades, reporting, and uploads.
  • Work closely with other Operational Specialists and HR Consultants to provide consistent and uniform services to our campus users.
  • Gathers, compiles, and interprets pertinent data using various data collection techniques.
  • Clearly documents sources and validates the accuracy of data/information to resolve inconsistencies.
  • Other functional duties assigned, to include but not inclusive; to provide front desk coverage in the absence of receptionist.
  • Assists HR OPS Manager as needed.

Key Responsibility:

Planning and Prioritization- Plans and organizes work activities; manages several tasks at once.

Essential Tasks:

  • Assesses relative importance of activities and assignments; adjusts priorities when appropriate.
  • Takes advantage of available resources (individuals, processes, departments, and tools) to complete work efficiently.
  • Uses time effectively and prevents irrelevant issues or distractions from interfering with work completion.
  • Determines necessary sequence of activities and the efficient level of resources needed to achieve short- and long-term goals.
  • Maintains a high level of energy and commitment to juggle multiple tasks and priorities and use available resources to get more done with less; all without losing focus.
  • Anticipates problems and mitigates risks.
  • Provides work-in-progress status updates proactively and informs others when work is completed.
  • Coordinates with customers when problems or conflicts occur that might impact the timely completion of work.
  • Negotiates adjustments in timelines and/or scope of work, when appropriate. Consults with supervisor to determine priorities if necessary.
  • Commits to and maintains high standards for quality work and responsiveness in providing administrative services; readily re-adjusts priorities to respond to pressing and changing demands.
  • Coordinates with others in response to multiple, competing demands to ensure work is completed promptly.
  • Organizes work sets priorities and determines resource requirements.
  • Implements or utilizes strategic plans daily.
  • Recognizes and addresses the interdependences of activities and resources.


Communication Verbal/Written

Competency Description:

Listens to assure understanding of the issue and then persuasively conveys more involved, multiple-issue information to clients; adjusts communication style as needed. May develop materials to assist others in explaining or understanding similar issues.

Delivers complex or adverse information; advises and consults with clients to ensure
accuracy of the communication and understanding of the message. Places message in context with the organization’s broader business perspective. Drafts internal policy and work processes.

Assesses audience and adjusts communication style as appropriate.

Anticipates barriers to new initiatives. Advises and consults with others to ensure accuracy and appropriateness of the communication’s content, context, and tone

Competency Level:



Customer Service

Competency Description:

Listens and confirms understanding of the issue and then communicates appropriate
information in a concise and clear manner; conveys concepts in an organized and appealing manner that clients can apply directly to the situation or issue.

Explains the application of HR processes and procedures using sources that clients can reference. Conveys information with specific references to guidelines, systems operation, vendor materials, policies and/or procedures, or other sources. Speaks in terms of business results and goals in addition to using HR technical terms.
Uses a writing style and format that is appropriate for the audience. Composes communication describing the action(s) taken to resolve an issue or to initiate or terminate a procedure. Creates presentations using a variety of media to convey meaningful information to an individual or group.

Competency Level:



Information/Records Administration

Competency Description:

Develops and recommends new approaches to improve records and information management.

Evaluates and recommend changes to data collection and data presentation methods in response to complex requests. Identifies trends in HR information management and analysis and discusses these with higher-level staff.

Competency Level:



Program Administration

Competency Description:

Administers an aspect of a program or functional area. Makes recommendations for program expectations and direction. Identifies and understands HR issues, client needs, and problems of a recurring nature to effectively address and resolve situations. Tracks and monitors program outcomes.

Collects, researches, and analyzes information for processing, monitoring, or measuring data. Develops internal processes and prioritizes workload. Generates nonstandard reports.Participates as a team member of more than one HR program team or specific area of expertise.

Mentors and assists others in the various area(s) of technical expertise; conducts training for groups and individuals. Explores needs and resources and coordinates development and implementation of training specific to program area.

Competency Level:


Physical Effort:

Hand Movement-Repetitive Motions, Hand Movement-Grasping, Holding, Finger Dexterity, Reading, Writing, Hearing, Talking, Standing, Sitting, Walking, Lifting-0-30 lbs., Pushing/Pulling, Bending, Squatting, Reaching

Work Environment:

Inside, Overtime


UNCG at a Glance

Founded in 1891, The University of North Carolina at Greensboro is the largest and most diverse state university in the Piedmont Triad. Standing apart from other universities, the UNCG community is joined together by a shared value: We define excellence not only by the people we attract, but by the meaningful contributions they make. 

With more than 19,400 students and 2,500 faculty and staff, UNCG is the largest state university in the Piedmont Triad and has an annual economic impact of more than $1 billion. The campus has grown to include 30 residence halls and 30 academic buildings on 210 acres.

UNCG takes pride in being a learner-centered public research university. The College of Arts & Sciences and seven professional schools offer 79 undergraduate majors, 65 master's programs and 30 doctoral programs.

The university holds two classifications from the Carnegie Foundation for the Advancement of Teaching, as a “research university with high research activity” and for “community engagement” in curriculum, outreach and partnerships. More than $35 million in grants and contracts for research and creative activity are awarded to faculty members annually. Among the most prominent of UNCG's research initiatives are the Gateway University Research Park and the Joint School of Nanoscience and Nanoengineering. Both are partnerships with North Carolina Agricultural and Technical State University.

Globalization of the curriculum has expanded opportunities for international education, through new programs such as the UNC Exchange Program and the Lloyd International Honors College. In addition, innovative signature programs such as Building Entrepreneurial Learning for Life (BELL), Communication Across the Curriculum, Undergraduate Research and Freshman Seminars enhance the student experience.

As a cultural leader, UNCG offers concerts, lectures, dance and theater performances, exhibitions at the internationally known Weatherspoon Art Museum and readings by nationally known authors. In athletics, Spartan teams compete in nine women's and nine men's sports in Division I of the National Collegiate Athletic Association. With ethnic minority students making up 26 percent of the student body, UNCG is the most diverse of the UNC system's historically white campuses.

Although much has changed, some things remain the same. The university motto — “Service” — continues to be a guiding principle put into practice through all aspects of university life.

UNCG Schools and College of Arts & Sciences

The University's Academic Affairs Division consists of seven academic schools, the College of Arts & Sciences, the Graduate School and the Lloyd International Honors College. The names below are the ones currently in use. In some cases, the names have changed since the academic units were founded. The schools and their dates of establishment are: Graduate School 1921-22;College of Arts & Sciences 1969, Lloyd International Honors College 2005, Joint School of Nanoscience & Nanoengineering 2007, Joseph M. Bryan School of Business & Economics 1969, School of Education 1921, School of Health and Human Sciences 2011, School of Music, Theatre and Dance 2010, and School of Nursing 1966.

Achievements & Accolades

UNCG is garnering national attention and awards for its challenging academic programs, supportive environment and engaged community. Take a look at some of our latest accomplishments and meaningful contributions on campus, in the community and around the globe. Curious about more accolades, achievements, our student body, faculty and staff excellence and other signs of our success? Find out more at UNCG Now:

Challenging Academic Programs

U.S. News & World Report ranked three UNCG online programs among the best in the nation in the 2015 list of Best Online Programs.

UNCG’s slate of online programs has earned a top 10 ranking for affordability from

The graduate program in the Department of Human Development and Family Studies has earned a Top 10 ranking by the The HDFS Report.

Supportive Environment

UNCG is a Military Friendly School for the fourth straight year, putting it in the top 15 percent of colleges and universities nationwide that are doing the most to support veterans and ensure their success.

UNCG is ranked among the best colleges for your money nationwide by College Factual, a new site that guides students through the college selection process.

The Education Trust singles out UNCG among the nation’s universities for its success at closing the gap in graduation rates between black and white students.

Engaged Community

For the fifth year in a row, UNCG has earned the “Tree Campus USA” designation for promoting healthy trees and encouraging the spirit of conservation. 

UNCG’s innovative dynamic mailbox system has been honored as one of University Business Magazine’s Models of Efficiency.

For the eighth consecutive year, UNCG is highlighted on Washington Monthly’s list of American universities that contribute most to the public good.

Careers at UNCG

UNCG is committed to the creation of an inclusive, collaborative and responsive university by attracting, retaining and developing a diverse community of talented individuals in support of the university's mission.

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723 Kenilworth Street
United States
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