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Police Telecommunicator

Northern Illinois University (NIU)
DeKalb, IL

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Job Details

Position Title:

Police Telecommunicator

Position Number:


Working Position Title:

Police Telecommunicator

Posting Type:

Civil Service






Public Safety

Primary Function:

Police Telecommunicator is a responsible professional position within the Department of Public Safety. Individuals working in this capacity provide support services to protect the safety and security of persons, property, equipment and facilities, and provide assistance to the public, officers, and agency managers. He or she provides support for public safety personnel enforcing Federal, State and local laws, rules, regulations and University policies and procedures. He or she receives, interprets and transmits information which supports the maintenance of public peace and order, facilitation the adjudication of University Judicial Code infractions and violations of State or Federal Criminal or Civil Statutes.

Duties and Responsibilities (generally):

The duties and responsibilities of a Telecommunicator include but are not limited to:

1. Receives and interprets incoming citizen and officer complaints, inquiries, and reports of emergency and non-emergency situations; logs, coordinates, disseminates and maintains records of messages; may initiate police reports of incidents; originates and disseminates information regarding safety and well-being of law enforcement officers and citizens.

2. Operates communications center equipment to receive and transmit emergency services and administrative information. Monitors and provides base station service for multiple police, fire, service and emergency frequencies.

3. Enters or retrieves information using the department computer, L.E.A.D.S., National Law Enforcement Telecommunications System or National Crime Information Center for the purpose of collecting, verifying or maintaining data, Interprets responses of the various data systems, recognizes malfunctions and assists in the corrections of problems with the systems, maintains files as required by Illinois State and Federal Statutes.

4. Monitors fire and intrusion alarms, the local weather warning system and dispatches information and appropriate personnel as necessary.

5. May provide training to telecommunicators, officers or interns.

6. Provides assistance and information to the public upon request.

7. Provides information, answers calls and dispatches personnel for the Huskie Safe Line.

8. May receive, secure, maintain records or return lost-and-found property

9. Accurately and completely documents information in the house computer system as trained or directed.

10. Assists with call-in procedures and notifications as trained or directed.

11. May perform additional duties associated with L.E.A.D.S., the alarm system, resources, training or 911.

12. Maintains knowledge by keeping up-to-date with all resources, daily bulletins, pass on information, establish procedures and protocols, and other information sources.

13. Answer phones and direct messages as necessary.

14. Controls access to the Public Safety Department and the Communications Center.

15. May disseminate confidential information to appropriate personnel under regulations established by the Department of Public Safety and the state and federal governments.

16. Assists parking with license information and keeps tow lists up to date.

17. Performs other duties as assigned.

Minimum Required Qualifications for this position:

1. No record of conviction of a felony or a crime involving moral turpitude

2. High School graduation or GED

Education and Experience Preferred:

This person must possess a comprehensive understanding of the University’s policies, procedures rules and regulations.

He or she is required to have an understanding of the department rules and regulations and the cognitive capacity to read, understand, and interpret legal texts.

He or she must be able to type with accuracy and have the knowledge and skills to use advanced office machines and computer systems.

He or she must maintain a calm demeanor and communicate effectively.

Working Hours:

varies according to shift

Minimum Pay Rate (Hourly or Monthly):

$16.01 per hour, in accordance with the collective bargaining agreement

Hiring Rate Information:

Actual hiring rate is commensurate with experience, education, and internal equity; position includes a robust benefits package to eligible applicants.

Posting Date:


Closing Date:


Special Instructions to Applicants:

  • Fully complete the Education and Work History sections of the application. Be specific on your entire work history, including employment dates and duties for all positions held. Applicable part-time work experience will be considered toward qualifying for this position, however, it will be converted to a full-time equivalency to determine combined length of experience.
  • If you have education and/or training in excess of what is required, we encourage you to upload your unofficial transcripts.
  • After the posting has closed, your submission will be reviewed to determine if you meet the minimum qualifications for the classification, including any specialty factors associated with this particular position.
  • Please monitor your e-mail for further information regarding your application. Emails will be generated from [email protected] and [email protected]. Please add these emails to your address book to ensure timely delivery of any future communication.
  • We STRONGLY recommend that contact information used in your online profile be personal use, not professional/work information: personal email address, home address, and phone numbers. The information you provide is used to make contact on search updates, department referrals and interviews, etc. We must be able to relay sensitive and important information in a way that protects your privacy concerning job search activity, now and in the future.
  • ALL QUALIFIED CANDIDATES WILL BE SCHEDULED TO COME TO THE NIU DEKALB CAMPUS TO TAKE A STATE UNIVERSITIES CIVIL SERVICE EXAMINATION. At the time of testing, you will be required to present a photo ID. NOTE: If you have previously tested for this classification and wish to rewrite the exam to improve your score and register position, please contact [email protected] with Police Telecommunicator 711 in the subject line by the posting deadline.
  • Required documentation noted in the posting such as driver’s license, licensures, or certifications MUST be presented at the time of examination.
  • If eligible for Veteran’s Preference Points, DD214/DD215/NGB22/DD256 paperwork reflecting an Honorable Discharge MUST be uploaded to this application in order to receive the maximum eligible points on the Civil Service examination.
  • After testing of all qualified applicants has been completed for this position, the names with the top three scores will be referred to the hiring department for interview.
  • Click on Police Telecommunicator for more information including typical duties, minimum acceptable qualifications, and testing requirements.
  • Click on the Collective Bargaining Agreement for more information on the Collective Bargaining Agreement.
  • Please click Human Resource Services – Benefits for detailed information about Northern Illinois University’s benefits package.
  • Employment is contingent upon your passing a criminal background investigation. You may not begin work until the criminal background investigation results have been received and cleared by Human Resources.

Link to Department Homepage:

NIU Public Safety

Physical Demands:

Physical Requirements: This individual must be able to perform at exceptional cognitive levels. He or she must be able to assess a situation and make appropriate decisions. The person holding this position must have sufficient intellectual capacity to remain in control while working in stressful conditions. A Telecommunicator must not suffer any physical or mental condition that could impair his or her ability to perform the required duties and responsibilities of the position or that would compromise his or her safety or endanger another. He or she must be free from hearing, speech or vision deficits that are not correctable that could interfere with their ability to perform the duties and responsibilities of the position or jeopardize their safety or that of another. He or she may need to squat, bend or reach for short periods and lift up to 50 lbs.

Work Environment: This individual generally works in a climate-controlled environment. However, there may be occasions when he or she is required to work in uncomfortably warm or cool conditions. This person may be required to engage in shift-work or work an extended schedule. He or she may be required to sit at a desk in an office or classroom for up to twelve (12) hours within a day with limited ability to stretch or reposition themselves. There may be times when he or she has to work in surroundings that are loud and/or disruptive.

EEO Statement:

In accordance with applicable statutes and regulations, NIU is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, ancestry, sex, religion, age, physical and mental disability, marital status, veteran status, sexual orientation, gender identity, gender expression, political affiliation, or any other factor unrelated to professional qualifications, and will comply with all applicable federal and state statutes, regulations and orders pertaining to nondiscrimination, equal opportunity and affirmative action.

The following person has been designated to handle inquiries regarding the non-discrimination policies:

Ethics and Compliance Officer, Title IX Coordinator
Health Services 230
[email protected]

Is Background Check Required:


Visa Policy:

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

ADA Accommodation:

NIU remains committed to ensuring that its recruitment and application procedures include full opportunities for applicants with disabilities. Employment opportunities will not be denied to anyone because of the need to make accommodations for a person’s disability during either the application or interview process. An applicant who believes they require an accommodation to participate in the employment process due to a disability may request that accommodation through the Accommodation Request Form. For further assistance, please contact the office of Affirmative Action, Equal Opportunity and Education (AAEOE) at [email protected].

Clery Act Information:

NIU provides information regarding campus security, personal and fire safety, including topics such as: crime prevention, emergency response procedures and crime reporting policies, in addition to crime and fire statistics for the most recent three calendar years. The Annual Security Report containing security and safety information is available at or by contacting the University Police Department and Public Safety Department at 815-753-9628 to receive a hard copy. The Annual Fire Safety Report is available at or by contacting the Environmental Health and Safety Department at 815-753-0404 to receive a hard copy.

Quick Link:


Northern Illinois University is a comprehensive research university offering programs from the baccalaureate through the doctorate. Colleges include business, education, engineering and engineering technology, law, liberal arts and sciences, health and human sciences, and visual and performing arts. On-campus enrollment is approximately 18,000 students. The university also offers more than 200 extension courses each semester to students in communities throughout northern Illinois.

The main campus is located in DeKalb, 65 miles west of Chicago's "Loop" and 40 miles southeast of Rockford. In addition to the main campus, NIU has three education centers in Hoffman Estates, Rockford, and Naperville. DeKalb/Sycamore, with a population of about 50,000, is a modern paradox, a rural/urban community. It is simultaneously recognized for its manufacturing and rich farmlands. The site of the first manufacture of barbed wire and the development of hybrid seed corn are evidence of its diversified history. The blend of industry and agriculture, coupled with the cultural and recreational facilities of the university and supplemented by easy access to Chicago and Rockford, provide an enjoyable environment in which to live.

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