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Supervisor - Dispatch Center

Employer
Harper College
Location
Palatine, IL
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Job Details

Schedule Information: Monday thru Friday 8:00am-4:30pm  or as assigned

Hours per Week: 40

Benefits: Health, Dental, Life & Disability Insurance; Sick, Vacation, and Holiday pay; Personal Business; Educational Assistance: Tuition Waivers at Harper & Professional Expense  

Work Conditions: Work is primarily indoors. The employee is on call 24/7/52 to respond to communications and/or safety problems within the Dispatch Center.

Duties of Position: Responsible for the efficient operation of delegated functions in the Harper College Police Department as well as providing direct supervision of the Dispatch Center which includes emergency 911 calls.

Supervises Dispatch Center personnel. Assigns duties as workload priorities dictate and oversee assignment completion. Approves vacation days, monitors sick time, meets regularly to discuss operations, proposes operational adjustments when appropriate, and initiates corrective action when needed. Evaluates the skills and conduct of personnel assigned to the Dispatch Center and provides direct employee feedback on an ongoing and immediate basis. Prepares annual evaluations as well.

Coordinates work schedules and shifts for Dispatch Center personnel relating to the demands of the center. Ensures the efficient operation of the Dispatch Center. 

Oversees the impartial enforcement of College policies, police department General Orders, State and Federal laws. 

Identifies training needs and recommends/obtains appropriate training courses to ensure that the core competencies required of Dispatch Center personnel are developed and maintained at a professional level. 

Responsible for department-level system administration for all applications used by the Harper College Police Department. Including, Leads, RMS, Lenel, Simplex, SimpleK, etc.

Manages the computerized access control system for all buildings and classrooms. Interacts with internal and external resources to act as a liaison for and resolve problems and issues within the security environment. 

Researches/investigates/recommends infrastructure needs and system updates required to conduct the affairs of the Harper College Police Department. 

Ensures employee compliance with mandates of the current labor contract. 

Assists the department in identifying and placing the necessary procedures in place to ensure professionalism in the emergency communications center. 

Provides dispatch services when needed.

Keeps the police department Dispatch Center records in compliance with the State of Illinois schedule.

Serves as a role model to all department personnel.

Instills the Institutional Core Values: integrity, respect, excellence and collaboration, through every interaction and deed.

Performs related duties as assigned.

Educational Requirements: Bachelor’s Degree in Criminal Justice or related field or equivalent experience required.

Experience Requirements: 2 year’s supervisory experience required. 5 years preferred, preferably in a law enforcement setting. Must have a good working knowledge of Computer Aided Dispatch (CAD) systems, preferably the Omnigo system. Working knowledge at a municipal or PSAP emergency communication center is preferred. Certified by the Association of Public-Safety Communications Officials (APCO) International or similar telecommunicator training class preferred.

Application Review Date: Applications are accepted until the position is filled though priority will be given to applications received on or before: July 30, 2021

Required Documents: ***A resume and cover letter are required to complete the application process***

* Official transcripts required upon hire 
* Employment is contingent upon a Criminal Background Check.
* Employment sponsorship is not available.

Organization

Founded in 1965, William Rainey Harper College is a dynamic comprehensive community college situated on a 200-acre campus in Chicago’s northwest suburbs. The College is committed to diversity, and encourages the development of multicultural perspectives.

harper_college1.gifAnnually, the College serves approximately 25,000 students from 23 communities. Providing both transfer and career programs, Harper offers degrees and a wide range of credit, continuing education and corporate training for students of all ages and interests. In order to provide accessible higher education to all, we offer a flexible schedule of daytime, nighttime and weekend classes at our main campus and at several other sites conveniently located throughout our service area.

Harper College is fully accredited by the Higher Learning Commission of the North Central Association of Colleges and Schools, and has received the coveted Bond Rating of Aaa from Moody’s Investor Service. We are committed to our Institutional Core Values of Integrity, Respect, Excellence and Collaboration.

Our Vision:

William Rainey Harper College is committed to academic integrity and excellence. The College is a leader in teaching and learning, transforming lives by responding to the needs of the individual and the community.

harper_college2.jpgBenefits offered to employees include tuition reimbursement/professional expense, health/life/dental/disability insurance, participation in the State University Retirement System (SURS) and tax deferred annuity plans as well as fourteen paid holidays. Harper also offers some on-site childcare, a summer camp for children, and much more.

Harper College is an Equal Opportunity, Affirmative Action Employer that encourages applications from women, minority group members and persons with disabilities.

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