Referral Coordinator - College of Veterinary Medicine

The University of Tennessee, Knoxville
Knoxville, TN
Closing date
Sep 17, 2021

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Administrative Jobs
Institutional & Business Affairs, Health & Medical Services

Job Details

Referral Coordinator

Regular, Full-Time, Market Range 07

The College of Veterinary Medicine invites applicants to apply for a new Referral Coordinator position located in the Small Animal Clinical Sciences Department.  The primary purpose of this position is to provide a second dedicated person to act as liaison for referring veterinarians during the referral process.  The Referral Coordinator fosters strong, cordial relationships between The University of Tennessee Veterinary Medical Center and Referring Veterinarians. 

Typical Responsibilities:

  • Updates and provides accurate estimates for examinations and procedures performed at University of Tennessee Veterinary Medical Center (UTVMC).
  • Educates Referring Veterinarians and their staff on proper referral procedures.
  • Assists in more complicated appointment scheduling including, but not limited to: urgent appointments, dual services appointments for the same patient on same visit, specific clinician/surgeon expertise, or if the Referring Veterinarian is unsure which clinic service should receive the patient.
  • Ensures follow-up communication is completed with the referring veterinarian by UTVMC clinicians/surgeons in a timely manner for cases seen through the Emergency Critical Care Service.
  • Verifies Primary/Referring Veterinarians are informed about deceased patients.
  • Forwards requests from Referring/Primary Veterinarians for patient updates to the appropriate individual.
  • Forwards professional consult requests from Referring Veterinarians to the appropriate individual or service.
  • Updates database of clinic and veterinarian contact information to assure prompt communication.
  • Develops internal protocols for best communication practices with the assistance of the Department Head and Clinic Director.
  • Verifies appropriate referral form and patient medical history has been requested.
  • Reviews paperwork for completion and request any missing information.
  • Assists in collection and dissemination of imaging when the Image Facilitator is unavailable.
  • Works closely with the Referral Director, Web Designer, and Graphic Designer to develop content for service information, pamphlets, brochures, guides, presentations, events and website content.
  • Updates official referral forms as necessary.
  • Recognizes and seizes opportunities to market services to Referring Veterinarians.
  • Meets with various SACS departments and services to market new treatment, procedure or surgery options offered.
  • May perform clinic visits to meet with Referring Veterinarians and their staff.
  • Documents feedback provided by Referring Veterinarians.
  • Provides initial assistance as needed.
  • Shares feedback to management at the request of the Referring Veterinarian.
  • Follows up with the Referring Veterinarian as necessary.
  • Determines if the feedback requires adjustment in current protocol. Engage with Deans, Department Head, Clinic Director and Referral Director to develop and implement revisions.
Knowledge, Skills, and Abilities Needed:

Expert knowledge of veterinary nursing.  Excellent communication skills. Excellent judgment and decision-making skills.  Strong organizational and time management skills. Ability to pay close attention to detail.



Minimum Qualifications:

Associate’s or Bachelor’s Degree in Veterinary Technology.  Three years of experience in a veterinary medical center or five years in private veterinary practice. Must be a graduate of an American Veterinary Medical Association (AVMA) accredited program in Veterinary Technology.  Must have a Veterinary Technician License and obtain a Tennessee license as a veterinary technician within one year of employment.

Preferred Qualifications:

At least one year experience practicing as a Licensed Veterinary Medical Technician at UTVMC.

Job: Other Tech/Para-Professional
Primary Location: US-Tennessee-knoxville
Organization: Small Animal Clinical Sciences
Schedule: Full-time
Job Posting: Jul 15, 2021, 11:30:08 AM


Working at The University of Tennessee, Knoxville

Founded in 1794, the University of Tennessee is one of the nation’s oldest and most storied public universities. Based in Knoxville, Tennessee’s flagship land-grant institution includes the statewide Institute of Agriculture and the Space Institute in Tullahoma. The university embodies excellence in teaching, discovery, scholarship, research, creative activity, outreach, and engagement. Known as the Volunteers, we lead with a spirit of selflessness, empathy, and courage, and strive to be champions for diversity, equity, and inclusion

UT Knoxville is a Research 1 university with 11 academic colleges and more than 900 programs of study. With an enrollment of more than 30,000 students, our academic programs are repeatedly ranked top in their class. The university co-manages Oak Ridge National Laboratory, the country’s most prominent national lab, driving innovation in advanced manufacturing and materials, national security, and more. We are closely connected with our communities through outreach and extension efforts across Tennessee and through partnerships with non-profits, corporations, and industries—regionally, nationally, and around the globe.

The city of Knoxville is nestled in the foothills of the Great Smoky Mountains. The modern, thriving community is surrounded by gorgeous lakes and hundreds of miles of walking, hiking, and biking trails. Situated along the banks of the Tennessee River, our beautiful features an eclectic music scene, internationally recognized festivals, unique restaurants, and a robust offering of diverse cultural activities. Knoxville is located within a day’s drive of Atlanta, Nashville, Asheville, Charlotte, Louisville, Cincinnati, Memphis, Chicago, and Washington D.C.

Knoxville and the surrounding counties have a population of more than 850,000 people. The region houses many leading corporations and organizations, including Oak Ridge National Laboratory, Pilot/Flying J, the Tennessee Valley Authority, and Regal Cinemas, along with HGTV, Food Network, and other networks owned by Discovery Inc.

As a member of the UT family, you will be surrounded by top-notch faculty, staff, and students from around the world. You will be part of a diverse campus community that is passionate about changing the world and cheering for the Vols on game day.

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