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Part-Time Student Ambassador *Internal Position*

Northern Essex Community College
Haverhill, MA
Closing date
Jul 30, 2021
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Job Details

Category:: Professional
Department:: CARES Act Institutional Funds-2
Locations:: Haverhill, MA
Posted:: Jul 16, 2021
Closes:: Jul 30, 2021 - 11:59 PM EDT
Type:: Part-time
Position ID:: 133729

Job Description:

POSITION: Part-Time Student Ambassador: Peer Ambassador; Institutional Effectiveness Non-Unit Professional Position; 15 hours per week; Temporary Grant Funded Position through August 1, 2022; Haverhill campus.

Summary: Up to twelve students will be selected to join the team of paid NECC Student Ambassadors for the 2021-2022 Academic Year. The position will focus on answering student questions pertaining to online learning, proactively contacting an assigned student caseload via text message, and contacting students that are disengaged in their classes. Students will be selected to represent their Academic Division of the college (Health Sciences, STEM, Liberal Arts, Business, Professional Studies).

RESPONSIBILITIES: Responsibilities include but are not limited to:

  • Developing an introductory video for assigned students
  • Using a chat, email, phone, text, and/or Zoom to respond to student questions about how to use Blackboard
  • Conducting proactive outreach to students that have been reported by faculty as not engaging with their online class
  • Passing off advanced issues to appropriate areas of the college (IT, Library Support, Academic Coaching)
  • Identify opportunities to improve online student success through:
  • Marketing and other materials
  • Social media
  • Navigate content
  • Attending training for two weeks prior to the start of the semester (15 hours/week, beginning August 16, 2021)
  • Reporting timesheets electronically and activities to the Interim Director of Institutional Effectiveness



  • Strong problem-solving skills
  • Comfort with all modes of communication (email, texting, phone, Zoom, chat, Navigate)
  • Eagerness to help other NECC students succeed
  • Willingness to ask questions when stuck


  • Successful completion of at least one online course at NECC
  • Must be a student in good standing
  • Must have completed 15 credits at NECC
  • Must have and maintain a 2.70 GPA
  • Bilingual and Spanish speakers encouraged to apply
  • Experience working with and supporting a culturally diverse, urban population in a Hispanic-Serving Institution

Additional Information:


  • $13.50 Hourly
  • Non-Benefited position


Application Instructions:

TO APPLY: To be considered for this position you must submit a cover letter, & resume online.

DEADLINE: July 30, 2021

Northern Essex Community College is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, creed, religion, color, gender, gender identity, sexual orientation, age, disability, genetic information, maternity leave, military service and national origin and any other protected class in its education programs and activities as required by Title IX of the Educational Amendments of 1972, the American with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statues and college policies. The College prohibits sexual harassment, including sexual violence. The following person has been designated to handle inquiries regarding Americans with Disabilities Act, the Rehabilitation Act and related statutes and regulations, Affirmative Action, non-discrimination policies, and Title IX compliance/sexual harassment: Assistant Director of Human Resources, Elizabete Trelegan B-219, 978-556-3928/ [email protected] Inquiries or complaints concerning discrimination, harassment, retaliation or sexual violence shall be referred to the College's Affirmative Action Officer/Title IX Coordinator, the Massachusetts Commission Against Discrimination, the Equal Employment Opportunities Commission or the United States Department of Education's Office for Civil Rights.

Prospective employees are encouraged to review the College's Annual Security Report (ASR), in compliance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, which can be found on the disclosure page of the College's website at:


Northern Essex Community College, with campuses in Haverhill

and Lawrence, Massachusetts, was designated as New England’s

first Hispanic Serving Institution in 2001. We serve approximately

5,000 students each semester in the beautiful, historic Merrimack

Valley region of northeast Massachusetts.

Our suburban Haverhill campus sits on over a hundred pastoral

acres near Kenoza Lake and features the David Hartleb Technology

Center, the award-winning Behrakis Student One-Stop Center,

and more than $20 million in recent classroom and student area


Our urban Lawrence campus is centered around the new, stateof-

the-art $27 million El Hefni Health and Technology Center, as

well as the recently renovated Dimitry classroom building, the

Haffner-Fournier Education Center, and “The Hub,” home to our

“Communiversity” partnerships and Revolving Test Kitchen for

aspiring restauranteurs.

NECC has also recently completed construction of the Lupoli

Family Hospitality and Culinary Arts Institute at the The Heights

in downtown Haverhill, manages the MassHire Merrimack Valley

Career Centers, and, through our NECC Police Academy, has

become one of the largest providers of police education and

training in Massachusetts.

Both campuses are a short drive to Boston and to the beaches and

state parks along the coast and to nearby mountains, lakes, and ski

resorts in Maine and New Hampshire.

NECC is a college with an organizational culture that prizes

initiative and innovation, and seeks to identify and develop the

strengths in students, faculty, staff, and programs in order to grow

and improve. We are also committed to using evidence to guide

our planning and decision-making, and to closing equity gaps in

student success, wherever they exist.

These values are reflected in our Equity Imperative, the most

important of our strategic plan goals; in the creation of our new

Center for Equity and Social Justice; in decade-long affiliation

as a leader college with Achieving the Dream; in our work using

Appreciative Inquiry for planning; and in the recent successful

completion of our ten-year NECHE comprehensive self-evaluation

for accreditation.

NECC offers comprehensive programs of study leading to an

associate in arts degree, an associate in science degree, an

associate in applied science degree and certificates of program

completion. Students can select from over 60 different academic

programs of study and a wide array of non-credit corporate and

community education offerings.

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