Specialist - Financial Support Center
Business Affairs: Financial Management Services (FMS), Redwood City, California, United States
This is a 1 year fixed term position. In addition, this position is for full-time remote work from any location in the U.S., with periodic visits to campus once travel restrictions are lifted. Job Summary
The Financial Support Center (FSC) is a help desk within Financial Management Services which assists Stanford University faculty and staff in performing financial tasks accurately, efficiently and within policy. Our vision transforms the role of customer service from simple resolution of financial problems to proactive guidance and root cause solutions to business problems. This is driven by intelligent perception from professional front line Specialists who can handle challenging customer contacts and understand the principles of continuous business process improvement. JOB PURPOSE:
The FSC Specialist provides excellent professional customer service by responding to incoming phone and web portal support requests, and offers solutions based on a thorough understanding of university policies, processes and best practices.CORE DUTIES*: Provide frontline support communication with campus clients for their financial transaction needs.
Develop and maintain expertise across a range of subject areas, gaining sufficient familiarity with the associated administrative processes to be able to process client requests accurately and efficiently.
Understand, apply, and ensure compliance with complex internal policies and external regulations which may require interpretation.
Manage a high volume of incoming calls and support requests with the highest level of customer service.
Collaborate with other financial departments as necessary to provide appropriate solutions and alternatives for clients.
Follow Through and Follow Up with clients on pending requests
Educate clients regarding financial policies and procedures
Create detailed records of client interactions in ServiceNow ticketing system
Contribute to the development and maintenance of desktop procedures and process documentation by identifying, documenting and reporting deficient processes, pain points and trends
Perform moderately complex finance functions, including structured analysis; data mining; identification and investigation of discrepancies and exceptions.
Apply ingenuity and creativity to problem analysis and resolution, and recognize exceptions.
* - Other duties may also be assigned
TO BE SUCCESSFUL IN THIS POSITION, YOU WILL BRING:
Education & Experience:
Bachelor's degree and two years of relevant experience or combination of education and relevant experience.
Knowledge, Skills and Abilities:
Demonstrated communication skills, including the ability to clearly and effectively communicate compliant and efficient responses to clients.
A proven ability to apply knowledge to analyze and interpret business policies.
Attention to detail, accuracy, and the ability to prioritize multiple tasks to meet customer service response standards.
Proficiency in business applications, such as Oracle and Microsoft Office suite.
User knowledge and demonstrated experience with financial systems.
Understanding of basic accounting concepts and ability to apply them appropriately.
HOW TO APPLY:
We invite you to apply for this position by clicking on the “Apply Online” link. Please submit an online application, resume, and cover letter.
WHY STANFORD IS FOR YOU:
We provide market competitive salaries, excellent health care and retirement plans, and a generous vacation policy, including additional time off during our winter closure. Our unique perks align with what matters to you:
Freedom to grow. As one of the greatest intellectual hubs in the world, take advantage of development programs, tuition reimbursement plus $800 you receive annually towards skill-building classes, or audit a Stanford course. Join a TedTalk, film screening, or listen to a renowned author or leader discuss global issues.
A caring culture. We understand the importance of your personal and family time and provide you access to wellness programs, child-care resources, parent education and consultation, elder care and caregiving support.
A healthier you. We make wellness a priority by providing access to world-class exercise facilities. Climb our rock wall, or participate in one of hundreds of health or fitness classes.
Discovery and fun. Stroll through historic sculptures, trails, and museums. Create an avatar and participate in virtual reality adventures or join one with fellow staff on Stanford vacations!
Enviable resources. We offer free commuter programs and ridesharing incentives. Enjoy discounts for computing, cell phones, outdoor recreation, travel, entertainment, and more!
We pride ourselves in being a culture that encourages and empowers you.
The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned.
Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job.
Stanford is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.
Stanford University's commitment to safely and effectively meet the public health challenge presented by COVID-19 extends to ensuring University employees may work from home, or another off-site location, where determined appropriate, whenever necessary through the end of August 2021. The department will give reasonable notice when employees are expected to return to work at the Redwood City campus.
To be considered for this position please visit our web site and apply on line at the following link: stanfordcareers.stanford.edu
Stanford is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.
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