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Call Center Associate

Employer
University of West Georgia
Location
UWG Recruiting Location
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Job Details

Job Title: Call Center Associate
Location: UWG Recruiting Location
Regular/Temporary: Regular
Full/Part Time: Full-Time
Job ID: 230399
About Us

Welcome to one of the most dynamic universities in the nation.

Since 1906, UWG has been home to those who are eager to take their own path, learn, and grow. With more than 13,400 students and 85+ programs, we've come a long way since then. Today, we're a regional powerhouse with locations in Carrollton, Douglasville, and Newnan, Georgia, making a difference in the lives of our students, our neighbors, and the world. The one thing that's never changed: Amazing things happen when you Go West.

Becoming UWG
Becoming is about what we grow to be. UWG is positioning for Success in the 21st Century, introducing Strategic Priorities to help shape a comprehensive blueprint for our university. Relevance, Competitiveness and Placemaking serve as the pillars for the future of the institution. Learn more at https://www.westga.edu/becominguwg/index.php.

UWG Commitment Statement
Dedicating ourselves to the curation of a first-choice university.

Department Information

The UWG Division of Student Affairs and Enrollment Management (SAEM) supports the academic mission of the University by providing the services, facilities, programs, and people to help students succeed from pre-enrollment through graduation and beyond!

Job Summary

This position is located in the ESC-Call Center and is responsible for answering its share of calls that reach the phone lines of the Momentum Center, Enrollment Services, Financial Aid, Registrar, Undergraduate Admissions, Office of Student Accounts and Billing Services, as well as the General Line for the University. This position, along with the other positions, must possess a wide array of knowledge in each of the service areas covered by the Call Center. This position also, upon request, helps in the creation and collation of daily, weekly, and monthly reports that are submitted to service area managers, and supervisors for review. On occasion this position will be asked to help monitor and respond to various service area email correspondence to maintain appropriate response times. This position will also help in the hiring and training of student workers in the Call Center.

Responsibilities

Answering of Phone Calls - 95
Answering of Phone Calls regarding the areas served by the Call Center, interpreting and answering the callers questions

Special Projects and Reports - 5
Assisting with reports regarding calls and/or completing tickets for received calls

Required Qualifications

Educational Requirements
A High School diploma

Required Experience
1-year work experience. This position requires the applicant to be customer service oriented, patient, and not easily stressed. The applicant must be proficient with managing data from complex computer systems and be able to multitask comfortably with the phone and computer. Clear enunciation is a must.

Preferred Qualifications

Preferred Experience
Preference is given to applicants with experience in higher education, experience in a high-volume call center, and/or experience with complex software used in higher education (Banner, Xtender, Ellucian Recruit, Footprints, Campus Logic, Credentials, EAB, Nelnet, BankMobile, CRC, and others)

Proposed Salary

$13.28-15/93/hr

Knowledge, Skills, & Abilities

ABILITIES
Must be able to sit in front of a computer, answer calls for 8 hours a day and interpret information from multiple sources.

Conditions of Employment

Offers of employment are contingent upon completion of a background investigation including a criminal background check demonstrating your eligibility for employment with the University of West Georgia, as determined by the University of West Georgia in its sole discretion, confirmation of the credentials and employment history reflected in your application materials and, if applicable, a satisfactory credit check. Applicants may be subject to a pre-employment drug test. Offers are made expressly subject to the applicable federal and state laws, to the statutes, rules and regulations of this institution and to the Bylaws and Policies of the Board of Regents (BOR) of the University System of Georgia (USG), which are available for your inspection upon request.

Equal Employment Opportunity

It is the policy of the University of West Georgia to follow federal law in regards to affirmative action and equal opportunity. The University of West Georgia's affirmative action program and related policies are developed in compliance with Executive Orders 11246 and 11375, as amended; Title VII of the Civil Rights Act of 1964; the Rehabilitation Act of 1973 (Sections 503 & 504) and the Americans with Disabilities Act of 1990 (Title II) and their implementing regulations; the Age Discrimination in Employment Act of 1967; and the Vietnam Era Veterans Readjustment Assistance Act of 1974, as it amends 38 U.S.C. 4212.

Other Information

This is not a supervisory position.
This position does not have any financial responsibilities.
No, this position will not be required to drive.
This role is not considered a position of trust.
This position does not require a purchasing card (P-Card).
This position will not travel
This position does not require security clearance.

Organization

The University of West Georgia is a leading residential, doctoral comprehensive university that offers a broad undergraduate and graduate curriculum based on a liberal arts foundation. UWG enrolls more than 10,600 students, including an active international student population from more than 80 countries.university_of_west_georgia1.jpg

The university takes its mission of "Educational Excellence in a Personal Environment" seriously and is nationally recognized for the access to research opportunities and technology it provides to undergraduates. It has been named a Best Southeastern College by the Princeton Review for five years in a row and one of America's Best Value Colleges for 2007 and 2008.

university_of_west_georgia2.jpgUWG currently offers 109 programs of study, including 56 bachelor's and 40 master's and specialist degrees, two doctorates and 11 certificates, as well as Georgia's only Honors College. A third doctoral degree and a new master's degree have been approved by the University System of Georgia Board of Regents. The Ed.D. in Professional Counseling and Supervision will begin in the summer of 2009, and a Masters in Arts in Criminology will begin in Fall 2008. Gifted high-school-age students can earn high school and college credit through the Advanced Academy of Georgia, one of only 15 U.S. residential college-early-entrance programs.university_of_west_georgia3.jpg

The Graduate School has one of the highest percentages of students enrolled in graduate classes in the University System. Undergraduates have nationally acclaimed access to research opportunities, and instruction is enhanced by faculty member research that is supported by more than $2.2 million in grants.

Only 50 miles west of Atlanta, Georgia, UWG offers a complete college experience featuring residence hall living, intercollegiate athletics and more than 100 student organizations on a beautiful, wooded 375-acre campus.

 

 

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