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Student Support Specialist

Employer
Northeast Wisconsin Technical College
Location
Green Bay
Closing date
Jul 30, 2021

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Job Details

Job Title: Student Support Specialist
Location: Green Bay
Regular/Temporary: Regular
Full/Part Time: Full-Time
Job ID: 602343
Qualifications

Department: Student Support Services

Reports To: Manager, Student Support Services

FLSA Status: Exempt

Amount of Travel Required: Day travel occasionally

Salary Grade: B

Position #: 03100070

Positions Supervised: None

LOCATION: Green Bay Campus

STANDARD HOURS: 40 hours per week. Typical hours Monday-Friday 8:00 a.m. – 5:00 p.m.; One day a week 9:00 a.m. – 6:00 p.m. Flexibility to work other hours as needed.

MINIMUM STARTING SALARY*: $55,816/year

*Current benefit eligible employees will be placed within the pay range based on their current rate/range.

Required online application available on website: www.nwtc.edu/jobs

The College is seeking to attract ethnically diverse instructors and staff who can inspire our increasingly diverse student population.We believe every member on our team enriches our diversity by exposing us to a broad range of ways to understand and engage with the world, identify challenges, and to discover, design, and deliver solutions. We value the ability to serve students from a broad range of cultural heritages, socioeconomic backgrounds, genders, abilities, and orientations. Therefore, we seek applicants who demonstrate they understand the benefits of diversity in a higher education community. Consideration will be given to equity-minded individuals committed to collaborating with faculty, staff, administration, students, and community partners who are also committed to closing equity gaps.

POSITION SUMMARY

Coordination and case management of NWTC Student Support Services programming, focusing on under resourced student populations. Assess student needs and develop individualized plans and personal interventions including referrals to internal and external resources when appropriate. Assist students in navigating college procedures, policies and programming and build collaborative partnerships in order to seamlessly transition students to appropriate services. Provide direct student contact, determine eligibility for programming in accordance with established guidelines, complete paperwork and disperse funding.

ESSENTIAL FUNCTIONS

Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Essential Functions Statement(s)

  • Use relationship building approaches to provide case management, advocacy, referral coordination, crisis intervention, comprehensive support services and follow-up to students in need.Advocate for the student to coordinate required services and assist in helping to resolve emergency problems in crisis situations.
  • Acts as liaison while developing and maintaining collaborative relationships between internal campus faculty, staff and programs as well as community social services partners. Represent NWTC within community networks. Navigate complex external social service agency systems in order to provide comprehensive, wrap-around services for students.
  • Conduct strategic planning in order to research, develop, coordinate, implement and oversee new and innovative programs for grant application submissions focusing on best practices, new student success initiatives and specialized programming. Apply standardized project management processes to ensure successful implementation that is on time, within budget, and follows-through with achieving key program deliverables. Review programmatic criteria in order to individually assess applicants to determine eligibility for appropriate program. Lead the efforts of processing payments, oversee project budgets and tracking expenses along with student progress. Collect and maintain accurate data in order to report-out on objectives and outcomes. Analyze data and make decisions related to project priorities.
  • Assess student’s stage of development (academic, career, financial and personal) and promote student growth by determining suitable developmental tasks; assist student in establishing realistic and attainable academic, personal, financial and career goals. Respond to student success referrals.
  • Plan, coordinate, develop and facilitate Student Support Services workshops and events within the college and within the community to address financial literacy, poverty initiatives and success strategies.
  • Develop and implement retention strategies to increase student success consistent with NWTC Strategic Directions and College initiatives.
  • Maintain participant files and reporting system data according to federal, state and local grant regulations. Prepare reports for local, state and federally funded grants, providing grant activity progress, outcomes and evaluation. Gather and interpret data to prepare and analyze reports for retention, tracking, and accountability.
  • Provide awareness of Student Support Services programmatic support throughout the NWTC district by building strong collaborative partnerships with Regional Learning Centers, outlying campuses, community partners and educational institutions. Coordinate and assist with the recruitment efforts of targeted populations.

POSITION QUALIFICATIONS

Competency Statement(s)

  • Values - Demonstrate behaviors and action that support the College’s values - Customer Focus, Everyone Has Worth, Passion and Inspiration, Collaboration, Emotional Intelligence, Results and Accountability, Valuing Talent and Well Being, and Ethics.
  • Student Success – Demonstrate behaviors and actions that support student recruitment, retention, and student success initiatives.
  • Diversity Oriented - Ability to work effectively with people regardless of their age, gender, race, ethnicity, religion, disability, socio-economic background, or job type.
  • Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others.
  • Communication, Written and Oral – communicate effectively with others using the spoken word and in writing clearly and concisely
  • Self-Motivated - Ability to be internally inspired to perform a task to the best of one’s ability using his or her own drive or initiative.
  • Working Under Pressure - Ability to complete assigned tasks under stressful situations.
  • Project Management - Ability to organize and direct a project to completion.
  • Relationship building – effectively build relationships with customers and coworkers
  • Empathic – appreciate and be sensitive to the feelings of others
  • Judgement – formulate a sound decision using the available information

SKILLS & ABILITIES

Education: Bachelor’s Degree in field related to education, social work, counseling, psychology or human services field.

Experience: Minimum of 2 years of related experience. Direct occupational experience in education, or social service occupations preferred.

**An equivalent combination of education and work experience may be considered.

Computer Skills

    Proficient in Microsoft Word and Excel. Experience with data management systems (PeopleSoft preferred) and state client reporting systems.

Other Requirements

    Bi-lingual preferred.Ability to work flexible hours including nights and weekends as needed.
  • Must hold a valid driver’s license and be insurable under the District’s standard insurance policy terms.

PHYSICAL DEMANDS

Physical Demands

Lift/Carry

Stand

O (Occasionally)

Walk

O (Occasionally)

Sit

F (Frequently)

Handling / Fingering

F (Frequently)

Reach Outward

F (Frequently)

Reach Above Shoulder

F (Frequently)

Climb

N (Not Applicable)

Crawl

N (Not Applicable)

Squat or Kneel

N (Not Applicable)

Bend

O (Occasionally)

10 lbs or less

O (Occasionally)

11-20 lbs

N (Not Applicable)

21-50 lbs

N (Not Applicable)

51-100 lbs

N (Not Applicable)

Over 100 lbs

N (Not Applicable)

Push/Pull

12 lbs or less

F (Frequently)

13-25 lbs

N (Not Applicable)

26-40 lbs

N (Not Applicable)

41-100 lbs

N (Not Applicable)

N (Not Applicable)

Activity is not applicable to this occupation.

O (Occasionally)

Occupation requires this activity up to 33% of the time (0 - 2.5+ hrs/day)

F (Frequently)

Occupation requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day)

C (Constantly)

Occupation requires this activity more than 66% of the time (5.5+ hrs/day)

The College has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the College reserves the right to change this job description and/or assign tasks for the employee to perform, as the College may deem appropriate.

Northeast Wisconsin Technical College does not offer H-1B or other work authorization visa sponsorship for this position. Candidates must be legally authorized to work in the United States at the time of hire and maintain work authorization throughout the employment term. If you have questions regarding this, please contact Talent and Culture.

NWTC does not discriminate on the basis of age, race, color, disability, sex, gender, sexual orientation, gender identity, national origin, or other protected classes. Inquiries regarding the College’s nondiscrimination policies may be directed to the Chief Officer for Diversity, Equity, and Inclusion at (920) 498-6826 or [email protected].

Company

When it comes to student success, NWTC has set the standard for the state’s technical colleges. In 2010, NWTC was the first college in Wisconsin to join Achieving the Dream, a nonprofit dedicated to helping community college students succeed. Under the leadership of our president, Dr. Rafn, student success has become the center of our work. As a result, NWTC has been named a Leader College by Achieving the Dream for student success initiatives and one of four finalists for the AACC Awards of Excellence in the Student Success category.

In 2017, the College was selected to join Frontier Set, a diverse group of high-performing, high-potential postsecondary institutions identified by the Gates Foundation as leaders in transformation.

 

WORKING AT NWTC

NWTC offers the opportunity to work in a professional and stimulating environment where the intended culture of inclusion and a holistic view of the employee is promoted.  We empower employees to be their best selves and contribute to a culture of engagement and innovation.  We are committed to promoting a learning environment where employees and students of differing perspectives and cultural backgrounds pursue career and academic goals embraced in an environment of respect and shared inquiry.  Benefits of working at NWTC are measurable in ways such as greater knowledge and awareness of cultural differences, motivation for improved personal and professional relationships and a cohesive work environment. We provide our employees with a high-quality compensation and benefits package and professional development opportunities.

 

DIVERSITY, EQUITY AND INCLUSION (DEI) PROFILE:  NWTC

At NWTC, we believe everyone has worth. We are not limited to age, gender, social status, and religion. We are unified in dignity and diversity.

We believe everyone — no matter where they are in their personal and professional journeys — can dream big and rise above their current places.

"We believe everyone can soar higher. The fact of the matter is, everyone has different needs.  Out college must think about what our people need, and how are we going to meet those needs.  That’s when we start to talk about equity."  - Dr. H. Jeffrey Rafn, NWTC President

The Division of DEI fosters a culture of equity and inclusivity by providing leadership and procedural structure to ensure that all members of NWTC can engage in academic pursuits, obtain and maintain employment, and utilize college services without experiencing discrimination. The function of the College’s Diversity Team is to serve as the key voice for the Division of DEI to advocate for and support an inclusive culture while enforcing accountability around the College’s Strategic Directions.  The College has four focused areas that various strategic practices, initiatives, and goals fall under.

  1. Institutional Climate
    • Supports and monitors strategic college wide indicators and standards.
  2. Workforce
    • The focus is recruitment and retention of employees of a workforce.
  3. Education
    • Develops, guide and evaluate educational opportunities for students and employees.
  4. Student Success  
    • The focus is to enhance services and programs for the recruitment and retention of students.

CULTIVATING AN INCLUSIVE COLLEGE

iRespect

iRespect! is a college-wide movement to cultivate a welcoming and safe environment for all. 

  • We stand beside our students regardless of race, religion, gender identity, ethnicity, national origin, sexual orientation, ability, and age.
  • We are committed to maintaining a welcoming and safe space for all members of our community to work and learn.
  • We maintain a zero tolerance policy for discrimination, bullying, and behaviors intended to intimidate or demoralize members of this community.

Whether you are a student or employee, there are many opportunities for you to get involved with iRespect! 

 

Diversity and Inclusion Education – Inclusively Course Series

Walk into any lab, classroom, or office at NWTC, and it’s clear we love what we do. We understand how we impact the lives of our students and communities, and we thrive on that responsibility. Through the employee Inclusively Course Series, you can enhance your work at the College and increase your positive impact on students. You’ll gain tools and knowledge to help individuals from all walks of life discover and develop their unique gifts and talents.

Living Inclusively: The purpose is to develop the knowledge, skills, process, and understanding of culture and how it relates to personal and societal history, social perception and influence, personal values, beliefs, biases, societal structure, local and global societies, cultural practices, and functions and trends. All employees are required to take this course.

Teaching Inclusively: The purpose is to develop materials and strategies for ensuring that their classrooms are inclusive and engage all students, especially students of color. All benefit eligible faculty are required to take this course.

Serving Inclusively: The purpose is to develop policies and skills for ensuring that the campus environment is inclusive and engages all community members. All benefit eligible staff will be required to take this course.

Managing Inclusively: The purpose is to continue building upon the understanding of equity and inclusion and to begin applying this knowledge within a supervisor/leader role. Key components of the curriculum include: leading a multicultural environment; developing strategies for managing conflict; demographic data, student/alumni feedback, identity and bias, highlights from Teaching Inclusively and Serving Inclusively, and a capstone

To learn more, our A Guide to Diversity, Equity, and Inclusion at NWTC highlights various strategic practices, initiatives, and goals that support diversity and inclusion at the College. 

Find Us
Website:
Telephone
920-498-5444
Location
2740 West Mason Street
Green Bay
WI
54303
United States
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