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Health Information & Patient Support Specialist

Employer
University of South Carolina
Location
Columbia
Closing date
Jul 30, 2021

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Administrative Jobs
Institutional & Business Affairs, Clerical & Administrative Support, Health & Medical Services
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Job Details

Logo:

Posting Number:

STA00641PO21

Classification Title:

Administrative Assistant - Student Health Services

Internal Title:

Health Information & Patient Support Specialist

Campus:

Columbia

Work County:

Richland

College/Division:

Division of Administration and Finance

Department:

DAF Health Services

Band :

4

Advertised Minimum Salary :

$34,957

Advertised Salary Range:

$34,957 - $38,000

Part/Full Time:

Full Time

Hours per Week:

40

Work Schedule:

The typical work week is Monday thru Friday 8:00am- 5:00pm (9:00am-6:00pm) but may be adjusted according to the needs of the department. The position requires Sunday hours on a rotating basis. Position will typically work 40 hours per/week, however based on duties of position, individual may be called to assist with campus and individual crisis during evenings and weekends and during peak periods of high patient volume.

Type of Staff Position:

Full-time Equivalent (FTE)

Basis :

12 months

Job Search Category:

Health and Human Services

About UofSC:

The University of South Carolina System is comprised of the state’s flagship university in Columbia (founded in 1801 and currently one of the top 50 “Best Colleges” according to U.S. News and World Report), three regional comprehensive universities (USC Aiken, USC Beaufort and USC Upstate), and Palmetto College consisting of four two-year campuses (USC Lancaster, USC Salkehatchie, USC Sumter, USC Union and Fort Jackson/Extended University). Together, the USC System institutions offer more than 450 degree programs on campus and online and are uniquely positioned to meet the state’s educational, cultural, health and research needs. The System employs nearly 14,000 people who work daily to improve the lives of students, fellow South Carolinians and the world. Our diverse engaged faculty and staff enjoy a dynamic and intellectually stimulating work environment.

Diversity Statement:

At the University of South Carolina, we strive to cultivate an inclusive environment that is open, welcoming, and supportive of individuals of all backgrounds. We recognize diversity in our workforce is essential to providing academic excellence and critical to our sustainability. The University is committed to eliminating barriers created by institutional discrimination through accountability and continuous process improvement. We celebrate the diverse voices, perspectives, and experiences of our employees.

Benefit Eligibility Type:

Full-Time Equivalent (FTE)

South Carolina Retirement:

Yes

State Insurance Programs:

Yes

Annual Leave:

Yes

Sick Leave:

Yes

Advertised Job Summary:

The ideal candidate for this administrative support position will compile, process, and maintain medical records of University Health Services’ (UHS) patients in a manner consistent with medical, administrative, and ethical guidelines, in addition to state and federal laws and regulations. The incumbent is responsible for protecting the privacy, security, and release of medical records to ensure confidentiality is maintained within the guidelines of HIPAA and other appropriate regulations. This position requires excellent customer service skills to assist with inquiries from students, patients, staff, visitors, etc. both on the phone and in person.

Incumbent will welcome and check-in patients/clients and visitors in a timely, respectful and courteous manner. Will handling heavy telephone volumes and ensure that callers or those presenting in person are assisted in a timely and efficiently. Will verify eligibility for care and treatment. Individual will be responsible for collecting payment and authorizing patient tickets for billing and must work within all HIPAA privacy regulations. Incumbent will facilitate efficient scheduling of patients/clients within UHS and community-based referrals, follow up and close referrals according to the policy. Position requires an individual that is highly engaged, demonstrated good judgment, critical thinking skills and who can quickly make well-informed and intelligent decisions.

Minimum Qualifications (Classified and Unclassified positions):

Bachelor’s degree or high school diploma and 4 years of related experience.

Preferred Qualifications:

Sound knowledge of HIPAA and medical terminology is strongly preferred. A minimum of two (2) years’ experience in a health care administrative role with increasing responsibilities and proven critical thinking abilities is preferred. Seeking an individual who can use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Individual should be proficient in the use of Microsoft Office programs. Experience using database systems and/or electronic health record systems is highly preferred. Professional, energetic, warm, and outgoing personality is preferred. Ability to interact in a supportive manner with persons of all backgrounds with excellent telephone etiquette. Sound knowledge of HIPAA and medical terminology is strongly preferred. Cardiopulmonary (CPR) certification or willing to obtain is preferred.

Knowledge/Skills/Abilities:

This position requires a high level of clerical, interpersonal, and critical thinking skills. Individual should have a professional personality, have excellent telephone etiquette, and interact in a supportive manner with patients/clients, visitors, and staff from all backgrounds. Knowledge of HIPAA privacy regulations and able to keep up to date with new laws pertaining to HIPAA privacy. Knowledge of health care delivery models and patient support activities. Ability to provide excellent customer service both in person and over the telephone. Able to react in a positive manner to customer/patient/client concerns and function effectively in a high-volume health care setting. Functions effectively within a high-volume, patient-centered medical home setting and able to handle emergency situations in a calm and appropriate manner. Ability to cross-train in other areas. Ability to multi-task, stay organized and demonstrate problem solving skills in a busy patient care environment. Able to recognize and respond to urgent or unusual situations typically encountered in a health care environment. Proficient computer skills, dependable, and able to work with a high level of efficiency and accuracy. Ability to work independently with minimum supervision and to exercise good judgment and discretion. Sound knowledge of office equipment, procedures and electronic medical records. A courteous demeanor and the desire to embolden a pleasant, comfortable work environment which promotes teamwork and efficiency.

Safety Sensitive or Security Sensitive:

No

Hazardous weather category:

Essential

Number of Vacancies:

1

Job Open Date:

07/16/2021

Job Close Date:

08/30/2021

Open Until Filled:

No

Special Instructions to Applicant:

Positions are advertised for a minimum of five (5) business days on our job website. After five (5) business days, positions can be closed at the discretion of the department at any time. This employment site is updated on a regular basis. The length of the recruitment and screening process may vary from position to position, depending upon a variety of factors. Should review of your qualifications result in a decision to pursue your candidacy, you will be contacted by phone or email.

We are only accepting applications submitted by August 30, 2021

Quicklink for Posting:

https://uscjobs.sc.edu/postings/101475

EEO Statement:

The University of South Carolina does not discriminate in educational or employment opportunities on the basis of race, sex, gender, gender identity, transgender status, age, color, religion, national origin, disability, sexual orientation, genetics, protected veteran status, pregnancy, childbirth or related medical conditions.

Organization

Working at University of South Carolina

With more than 200 years of history and tradition, the University of South Carolina is redefining itself for decades to come. There's never been a better time to be at South Carolina, the state's flagship university and one of only 62 public universities to receive the Carnegie Foundation's highest designation for research.

The University is located in the heart of South Carolina in the capital city of Columbia, which is the nexus of government, a thriving arts and culture center, a venue for big-time Southeastern Conference intercollegiate athletics, and a community that is reinventing itself with redevelopment projects citywide. Much of the development is tied to land along the scenic, slow-moving Congaree River. Working with government, business, and community leaders, Carolina has developed a unified plan that will allow the University to expand from its origins on the historic Horseshoe to its future-Innovista, a research and innovation district that will stretch to the banks of the Congaree.

Innovista represents a new vision for research by creating a vibrant, urban community where students and researchers, including those from private firms, will live, work, learn, and play. Innovista will represent the University's four core research areas-hydrogen fuel cells, nanoscience and technology, biomedical and public health, and the environment-but will include other initiatives and business partners that serve the knowledge economy. Innovista's first private tenant, for example, is a leader in software applications for the insurance industry and will create several hundred high-paying jobs.

By attracting similar companies and jobs-and by capitalizing on an attractive location for restaurants and residential and retail space-Innovista will help drive the economy and increase per-capita income in the city and state. Recreational space will include a world-class waterfront park along the Congaree River and a new stadium for the Gamecocks' nationally ranked baseball program. Greenway paths for biking, walking, and running already line much of the river area. Innovista's 8 million square feet will blend seamlessly with the Vista, the city's nearby entertainment district of restaurants, bars, shops, and art galleries.

Chartered in 1801, Carolina began classes in 1805 with nine students and a single building, Rutledge College. As the campus grew and buildings were added during the next 50 years, a horseshoe layout was adopted. Today, the Horseshoe is on the National Register of Historic Places, with 10 of its 11 buildings dating to the 19th century. Those renovated buildings house, among other areas, the South Carolina Honors College and Undergraduate Admissions, representing much of the University's current and future lifeblood.

In fact, incoming freshman classes have never been larger or more competitive. The freshmen from fall 2006 set records for their size (more than 3,700) and SAT scores (1171 average). Freshmen enrolling in the Honors College had average SAT scores of 1398. Members of the University's prestigious scholarship programs, Carolina Scholars for in-state students and McNair Scholars for out-of-state students, had average scores of 1449 and 1477, respectively. Total enrollment at Carolina for undergraduates and graduates is more than 27,300, with some 350 degree programs to choose from. Since 1994, Carolina students have earned more than $9.9 million in prestigious national scholarships such as the Goldwater, Truman, Rhodes, and NSF scholarships and the Fulbright Fellowships.

South Carolina's student body is diverse. In fact, Carolina was recently recognized as the state flagship university with the highest percentage of African-American student enrollment in the nation. Research by the Journal of Blacks in Higher Education shows African-American students made up 14.7 percent of enrollment in 2004, the latest year available. The JBHE also ranks Carolina eighth in the nation in percentage of African-American faculty at a state flagship university with 4.3 percent.

The University's faculty garnered a record $173.3 million in federal, state, and private funding for research, outreach, and training programs in 2005-06, and several key hiring plans will introduce more talent and expertise to the faculty ranks. An aggressive campus building master plan and the faculty recruiting initiatives will change the collective face of the University and the faces of many of its key teachers and researchers.

South Carolina is recruiting world-class faculty to be endowed chairs-and change agents-for a series of "research centers of economic excellence" in areas such as nanoelectronics, polymer nanocomposites, brain imaging, regenerative medicine, cancer therapeutics, drug discovery, vision research, hydrogen fuel cells, and travel and tourism technology. These centers, some in collaboration with other state research universities and health and hospital systems, are funded with $30 million annually in state lottery money, as well as private matching money. Carolina is in the midst of a faculty recruitment plan to hire 600 new members. The Faculty Excellence Initiative is recruiting 150 faculty, many in interdisciplinary clusters of emphasis, while the Centenary Plan will recruit 100 elite research faculty to lead the University's core initiatives. Additionally, 350 faculty will be hired across disciplines to replace retirees over the next few years.

The University has forged a number of international collaborations in research, and the University's global connections are also strong in academics, particularly in international business. U.S. News & World Report has consistently ranked the Moore School of Business best in the nation for its undergraduate and graduate programs in international business; the undergraduate program is No. 1 for the 10th consecutive time, while the graduate program is No. 1 among public universities for the 18th consecutive year and No. 2 overall, continuing a streak of 18 years with a top-two overall ranking.

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