Updated: Jul 16, 2021
Location: Orange
Job Type:
Department: Patient & Visitor Parking

Job Description:

UC Title:

PARKING REPR

Reports to:

Parking Ops Enforcement Mgr 1

Cost Center:

Patient & Visitor Parking (428451)

FLSA:

Nonexempt Alt Overtime

Job Code:

005334

Shift:

Variable Shift

Position Number:

40778519

Working Title:

Parking Representative

Bargaining Unit:

AFSCME

Date Created:

6/22/2021

Hours:

20

FTE:

0.5

Position Summary:

The parking representative serves and assists staff, patients, and visitors in maintaining compliance with parking rules and regulations. Under general supervision, oversees vehicle management and tracking for Medical Center visitors and patients, providing the highest level of customer service, using the department's policies and procedures as guidelines. The incumbent will staff the information booths, parking kiosks, and provide valet services. Ensures customer concerns or complaints regarding parking operations are addressed in a timely manner, respectfully and professionally, and referred to the appropriate person in parking services, when necessary. Greets visitors, helping to unload bags, carefully park and quickly retrieve vehicles in parking structures safely, while following all policies and procedures.

Salary Range:

Minimum

Midpoint

Maximum

Hourly Rate

$19.09

$22.14

$25.19

Required Qualifications:

• Ability to maintain a work pace appropriate to the workload
• Must demonstrate customer service skills appropriate to the job
• Excellent written and verbal communication skills in English
• Required to successfully complete an FBI fingerprinting process and maintain the successful completion of an FBI fingerprinting process throughout employment.
• Must possess and maintain a valid California driver’s license
• Employment is contingent upon completion of satisfactory background investigation
• Continued employment is contingent upon proof of a satisfactory driving record
• Working knowledge of computer systems and software
• Must be available to work alternate work schedules and overtime, including evenings, weekends, and holidays as needed
• Must possess the skill, knowledge and ability essential to the successful performance of assigned duties
• Employment contingent upon completion of satisfactory background investigation. Position is subject to the California DMV's "Pull Notice System" and continued employment is contingent upon proof of a satisfactory driving record.
• Ability to stand and/or walk entire shift.
• Ability to operate both manual and standard transmission vehicles.
• Demonstrated skills in mathematics and cash handling in order to maintain accuracy and accountability regarding cash, ticket handling and refund processing.
• Ability to articulate directional information to staff and customers based on the physical complexities of the campus and parking areas.
• Ability to exercise judgment, discretion and take appropriate action in resolving problems and/or customer issues when answers are not readily apparent.
• Demonstrated skill in making appropriate job decisions using standard policies and procedures as guidelines
• Ability to relay information, either in writing or verbally, in a professional manner.
• Ability to handle highly confidential matters with tact and diplomacy and to maintain confidentiality of information as needed to protect the rights of individuals or the Medical Center.
• Ability to hear and understand ordinary dispatch communications received over a 2-way radio and to use appropriate radio language.
• Ability to work in an underground parking garage.
• Ability to work outside and year round in inclement and clement weather, using established foul weather gear provided by the department.
• Ability to speak on a one-to-one basis, using appropriate vocabulary and grammar with persons of various social, cultural, economic, and educational backgrounds to provide information and explain procedures effectively.
• Demonstrated ability to assess problematic or emergency situations and plan/execute an appropriate solution based on established guidelines, policies or procedures.
• Ability to function as a member of a team and establish and maintain cooperative working relationships with colleagues and medical area partners, including E&T staff, security employees, UCPD, etc.
• Skill in interacting diplomatically and courteously with the public in a high volume, public contact setting involving guests, faculty, staff, students, hospital patients, and visitors to Medical Center.
• Ability to see aspects of public relations in all facets of the job and the ability to understand the effects of actions on the entire organization.

Preferred Qualifications:

• Knowledge of applicable procedures and regulations concerning parking enforcement and traffic control
• Knowledge of parking equipment and supplies such as pay stations, automated valet systems and handheld computers.
• Knowledge of University and medical center organizations, policies, procedures and forms

Physical, Mental, & Environmental Demands

To comply with the Rehabilitation Act of 1973 the essential physical, mental and environmental requirements for this job are listed below. These are requirements normally expected to perform regular job duties. Incumbent must be able to successfully perform all of the functions of the job with or without reasonable accommodation.