IT PROFESSIONAL SPECDepartment:
Warnell-Sch Forestry & Nat ResAbout the University of Georgia:
The University of Georgia (UGA), a land-grant and sea-grant university with statewide commitments and responsibilities, is the state’s oldest, most comprehensive, and most diversified institution of higher education (https://www.uga.edu/). UGA is currently ranked among the top 15 public universities in U.S. News & World Report. The University’s main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA was founded in 1785 by the Georgia General Assembly as the first state-chartered University in the country. UGA employs approximately 1,800 full-time instructional faculty and more than 7,700 full-time staff. The University’s enrollment exceeds 39,000 students including over 30,000 undergraduates and over 9,000 graduate and professional students. Academic programs reside in 18 schools and colleges, as well as a medical partnership with Augusta University housed on the UGA Health Sciences Campus in Athens.About the College/Unit/Department:
The Warnell School of Forestry and Natural Resources prepares leaders in the conservation and sustainable management of forests and other renewable natural resources using the latest ideas and technology for real world applications.Posting Type:
TRS or ORPEmployment Type:
Benefits EligibleFull/Part time:
Full TimeAdditional Schedule Information:
Monday – Friday / 8 AM to 5 PM. Actual schedule to be decided by supervisorAdvertised Salary:
07/16/2021Open until filled:
YesProposed Starting Date:
08/02/2021Location of Vacancy:
Athens Area EEO Policy Statement:
The University of Georgia is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ethnicity, age, genetic information, disability, gender identity, sexual orientation or protected veteran status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR ([email protected]).Classification Title:
Requires technical knowledge in the field acquired through an apprenticeship, a 2-year degree, or professional certificate. Please contact your Human Resources office for an evaluation of education/experience in lieu of the required minimum qualifications.Preferred Qualifications:
Degree in Information Technology or 2 years experience in ITPosition Summary:
This IT Specialist position manages office, classroom, and conference room technology for the Warnell School of Forestry and Natural Resources and provides frontline support for students, faculty, classroom, and technicians in the field. The individual in this position will diagnose and resolve issues pertaining to podium computer hardware, software, peripherals, and network devices and provide quick and efficient on-site and remote support to ensure minimal downtime and disruptions. This position is the principal contact for classroom AV support, so applicants with some familiarity with AV switches (e.g., AMX, Extron GVE) and room management hardware will be given preference. Experience with videoconferencing and webinars (e.g., Zoom, GoTo Meeting) is desired. Both technical and interpersonal skills are required. This position will report directly to the Director of Technology.Knowledge, Skills, Abilities and/or Competencies:
Technical knowledge in the field through an acquired apprenticeship, a 2-year degree, or professional certificate. Please contact your Human Resources office for an evaluation of education/experience in lieu of the minimum qualifications. Physical Demands:
Excellent interpersonal skills: This position works with instructors, often in time-sensitive situations such as during a class in progress.
Proficient IT problem-solving skills
Intermediate-to-advanced knowledge of PC and Apple hardware and software support.
Some knowledge of or experience with AV presentation and control systems
A valid Georgia driver’s license.
Long periods of time working at a computer. Is driving a responsibility of this position?:
Transport training materials and portable presentation equipment to various sites on campus.
YesIs this a Position of Trust?:
NoDoes this position have operation, access, or control of financial resources?:
NoDoes this position require a P-Card? :
NoIs having a P-Card an essential function of this position? :
NoDoes this position have direct interaction or care of children under the age of 18 or direct patient care?:
NoDoes this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications):
YesCredit and P-Card policy:
Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website.Duties/Responsibilities:
• Hardware and Software Support Percentage of time:
Consult in the purchase of, configure, maintain, and support Warnell computers, monitors, printers, and associated software. Support includes troubleshooting, light hardware repair, and interfacing with manufacturers to initiate warranty requests.
• Classroom and Lab Support Percentage of time:
Monitor classrooms and computer labs, maintain classroom technology, including computers and AV systems, and provide prompt support for instructors and students. Conduct periodic training sessions for faculty and staff on the use of classroom and lab technology.
• Creation and maintenance of documentation and instructional materials Percentage of time:
Document current IT procedures and produce and maintain up-to-date instructional materials for classroom equipment, checkout technology, and department hardware and software.
• Checkout equipment stewardship Percentage of time:
Consult in the purchase of, maintain, provide documentation for, and keep close watch on Warnell checkout equipment. Keep checkout procedures up-to-date and facilitate the smooth lending and return of checkout items.
• Digital signage maintenance Percentage of time:
Maintain a digital signage server (currently using Carousel software) and provide technical support for graphic designers and marketing staff.
• Facilitate innovation and development Percentage of time:
Stay current on developments in instructional technology, UGA procedures, and modern methods of instruction. Advise and collaborate on equipping Warnell classrooms with the latest technology. Any other related duties as assigned.