Assistant Director of Services

The University of Georgia
Athens Area
Closing date
Oct 15, 2021

Job Details

Posting Number:


Working Title:

Assistant Director of Services


Central HR-Human Resources AVP

About the University of Georgia:

The University of Georgia (UGA), a land-grant and sea-grant university with statewide commitments and responsibilities, is the state’s oldest, most comprehensive, and most diversified institution of higher education ( UGA is currently ranked among the top 15 public universities in U.S. News & World Report. The University’s main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA was founded in 1785 by the Georgia General Assembly as the first state-chartered University in the country. UGA employs approximately 1,800 full-time instructional faculty and more than 7,700 full-time staff. The University’s enrollment exceeds 39,000 students including over 30,000 undergraduates and over 9,000 graduate and professional students. Academic programs reside in 18 schools and colleges, as well as a medical partnership with Augusta University housed on the UGA Health Sciences Campus in Athens.

About the College/Unit/Department:

The University of Georgia (UGA) invites applications and nominations for the positions of Human Resources Assistant Director of Wellbeing, Talent, and Inquiry Service Center of Excellence. The Assistant Director(s) of Services is responsible for the creation and execution of a comprehensive and integrated service strategy to support critical business needs for the University of Georgia. This role collaborates with campus leaders to identify and create action plans to address gaps in service. The position will leverage the knowledge and experience of subject matter experts throughout the institution.

College/Unit/Department website:

Posting Type:


Retirement Plan:


Employment Type:


Benefits Eligibility:

Benefits Eligible

Full/Part time:

Full Time

Additional Schedule Information:

Monday – Friday; 8 AM – 5 PM

Advertised Salary:

Commensurate with Experience

Posting Date:


Open until filled:


Closing Date:


Proposed Starting Date:


Special Instructions to Applicants:

The University of Georgia (UGA) invites applications and nominations for the positions of Human Resources Assistant Director of Wellbeing, Talent, and Inquiry Service Center of Excellence.

Applications: Applicant screening will begin immediately. The application packet should include a cover letter detailing how the applicant’s credentials and experience meet the needs, responsibilities, and qualifications stated below; a current resume; and contact information for three references (who will not be contacted without prior correspondence with the applicant).

Location of Vacancy:

Athens Area

EEO Policy Statement:

The University of Georgia is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ethnicity, age, genetic information, disability, gender identity, sexual orientation or protected veteran status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR ([email protected]).

Classification Title:

Assoc/Asst Director, Subdivision/Unit AD





Minimum Qualifications:

Requires at least a baccalaureate degree in the field. Please contact your Human Resources office for an evaluation of education/experience in lieu of the required minimum qualifications.

Position Summary:

The University of Georgia (UGA) invites applications and nominations for the positions of Human Resources Assistant Director of Wellbeing, Talent, and Inquiry Service Center of Excellence.

The Assist Director of Services, directly assists the Director of Services position and is primarily responsible assisting in the continued success of the Service Center for Excellence. As the Assistant Director you provide leadership and supervision to professional/technical staff in the delivery of a human resources programs, processes and procedures that advance the university’s strategic goals and objectives. The Assistant Director will perform the full-range of managerial duties to include assisting in the planning, directing, and coordinating operational activities at the division or department level

The Assistant Director understands the organization’s key business drivers in order to function as business partners with university leadership. Is responsible for building trust and respect for the HR program and gain the confidence of others at all levels in the organization.

As the Assistant Director you will creatively apply professional knowledge, skills and abilities to strategize and plan, coordinate and administer program(s) that:

  1. Identify and proactively respond to trends and their impact on the organization’s long-term goals;
  2. Manage change efforts that encourage and engage staff at all levels in the improvement process and
  3. Help constructively shape the organization’s culture. Program areas include: benefits administration; career planning; classification; compensation; employee retention and organizational culture enhancement; employee relations; employment; environment, safety and health; equal employment opportunity; HR Information Systems; international employment; legal compliance; payroll; policy administration; organizational design; staff development; talent management; workforce planning and/or closely related programs.

Knowledge, Skills, Abilities and/or Competencies:

  1. Acts with Integrity
  2. Serves Others
  3. Communication
  4. Learning
  5. Makes Sound Decisions
  6. Supervises Others
  7. Champions Innovation

Physical Demands:

Sitting, standing, walking; regular office environment

Is driving a responsibility of this position?:


Is this a Position of Trust?:


Does this position have operation, access, or control of financial resources?:


Does this position require a P-Card? :


Is having a P-Card an essential function of this position? :


Does this position have direct interaction or care of children under the age of 18 or direct patient care?:


Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications):


Credit and P-Card policy:

Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website.


Operations/Director Back Up

  • Directly manages the transactions and provides oversight of daily operations to ensure appropriate coverage and service delivery by collaborating with all HR Staff.
  • Applies an understanding of key legal precedents, policies, and practices to protect the interests of UGA, USG and individual employees.
  • Monitors internal and external changes in the law to define and confront risk to employees and the department and the organization.
  • Attends his/her assigned departmental meetings, HR meetings and other meetings as assigned by the Director. Partners with other Professionals with in the university and system office.

Percentage of time:



Organization Development and Continuous Improvement

  • Play strategic leadership role in unit transformation toward person centered and proficient practices, collaboration, empowerment, accountability, and overall organizational effectiveness.
  • Coordinate a comprehensive internal quality management system that will report to Director on key performance indicators in the organization to improve service delivery, increase accountability, achieve performance objectives and better meet the units strategic plan objectives.
  • Provide education, counsel, and coaching to staff on strategic and operational opportunities for organizational, team, and individual planning and development as a means to achieve unit goals and objectives.
  • Assess organizational needs and effectiveness in terms of accomplishing goals/objectives and achieving satisfaction measures, by means of surveys, analysis of available data, and conferring with stakeholders.

Percentage of time:



Training and Development

  • Assess training and development needs of internal staff and external HR Practitioners; to include research, evaluation and development approaches to meet those needs.
  • Direct the development and management of appropriate training standards, strategies, and curriculum for a learning organization in order to:
    • Improve the quality and efficiency of services
    • Build professional competency
    • Promote partnerships and teamwork
    • Improve performance, problem solving, employee and stakeholder satisfaction
    • Comply with laws and regulations
  • Provide general supervision to Transactional Service Center of Excellence training in the development and implementation of training and in-service activities including topic identification, speaker identification and acquisition, materials development, site identification, webinar hosting, logistical planning and on-site event coordination.
  • Oversee the administration and utilization of PEP (Learning Management System) to schedule, promote, register, track and report training activity for staff, stakeholders and service providers.

Percentage of time:



Leads “special projects” as assigned by the Director/Sr. Director

  • Accomplishes special project results by identifying and clarifying issues and priorities; communicating and coordinating requirements; evaluating optional courses of action; expediting solutions and evaluating milestones and accomplishments.

Percentage of time:



The University of Georgia, a land-grant and sea-grant university with statewide commitments and responsibilities, is the state's oldest, most comprehensive, and most diversified institution of higher education. It is the birthplace of the American system of public higher education.

university_of_georgia2.jpgToday, UGA enrolls more than 36,000 students. The main campus has 460 buildings on 765 acres of land. The total acreage of UGA in 30 Georgia counties is 41,539. UGA has 17 colleges and schools, which include Agricultural and Environmental Sciences, Arts and Sciences, Business, Ecology, Education, Engineering, Environment and Design, Family and Consumer Sciences, Forestry and Natural Resources, Graduate School, Journalism and Mass Communication, Law, Pharmacy, Public Health, Public and International Affairs, Social Work and Veterinary Medicine. It offers 25 baccalaureate degrees in more than 140 fields; 34 master’s degrees in 130 fields; 18 educational specialist degrees; four doctoral degrees in 98 areas; professional degrees in law, pharmacy and veterinary medicine; and more than 170 study-abroad and exchange programs. UGA Libraries rank among the top third of the nation’s best research libraries and contain a total of 4.7 million volumes and one of nation’s largest map collections. The university has had 21 recipients of the prestigious Rhodes Scholarship. In 2008, UGA was the only public university in America to have two recipients of the Rhodes Scholarship. UGA is home of the Peabody Awards, presented annually for distinguished achievement and meritorious public service by television and radio stations, networks, producing organizations, individuals and the World Wide Web. It also is home of Georgia’s State Botanical Garden, state Museum of Art and State Museum of Natural History. Additionally, UGA has one of the largest and most comprehensive public service and outreach programs conducted by an American educational institution.


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