Duke University was created in 1924 through an indenture of trust by James Buchanan Duke. Today, Duke is regarded as one of America’s leading research universities. Located in Durham, North Carolina, Duke is positioned in the heart of the Research Triangle, which is ranked annually as one of the best places in the country to work and live. Duke has more than 15,000 students who study and conduct research in its 10 undergraduate, graduate and professional schools. With about 40,000 employees, Duke is the third largest private employer in North Carolina, and it now has international programs in more than 150 countries.
Working title: iMEP Program Coordinator
This Program Coordinator position for the International Master of Environmental Policy (iMEP) program – which is based primarily at Duke Kunshan University (DKU) in Kunshan, China – is located on the Duke University (Durham, USA) campus in the Nicholas School of the Environment (NSOE). iMEP is a joint degree program between the Nicholas School of the Environment (NSOE) and the Sanford School of Public Policy (SSPP). The iMEP Program Coordinator primarily manages the Duke-based activities related to iMEP and an environmental research center at DKU. A key element of these activities is the rotation of iMEP students to Duke for one semester of classes and enrichment events. The Program Coordinator acts as the point person in Durham to provide administrative support to faculty, staff and students related to the DKU iMEP program and the environmental research center. The position works closely with the Faculty Lead of the iMEP program at Duke and reports to the Registrar and Associate Director of Student Administration & Advising at NSOE.
The Program Coordinator is the lead person on all routine program activities, student services and program logistics while iMEP students are in the US, as well as leading pre-arrival student services, including those relating to immigration and visa services, while they are at DKU. The Program Coordinator is also the lead person on admissions, pre-departure preparation, and advising on DKU courses for Duke graduate students participating in the exchange semester at DKU. In addition, the Program Coordinator will collaborate with the iMEP Faculty Lead and DKU-based colleagues to identify opportunities to improve the program and help initiate the changes necessary to realize these opportunities. The Program Coordinator assists with marketing and recruitment for the iMEP program, and helps manage the admissions review process in collaboration with the iMEP Faculty lead and the DKU-based DGS, program Director, and Program Coordinator. Because the program and center continue to grow in experience and reputation both in China and globally, the Program Coordinator will support a wide variety of activities to promote the program and center in the US and internationally. The position requires effective communication across all stakeholders at Duke Kunshan and Duke University to ensure the program’s success. The Program Coordinator will act as the gatekeeper of Duke standards for the program to ensure consistency between the Duke and DKU campuses, including through consistently liaising with NSOE and SSPP staff, faculty and leadership. This role involves supporting the faculty and staff at DKU with policy-making decisions for the program, and facilitating coordination between DKU and Duke University with regard to policies. The position may require some travel, and required flexibility with traveling and working hours. Some virtual meetings during the early mornings and mid-evenings will be necessary given time-zone differences between China and the United States.
A detailed description of functional areas and tasks follows:
· Coordinate student exchange between Duke Kunshan and NSOE/SSPP before and during the semester that iMEP students spend at Duke in Durham, which includes managing visa applications, arranging housing and other onboarding support, and providing student services;
· Communicate regularly with iMEP students at DKU prior to their study abroad semester to orient them to the pre-departure process and registration in Duke courses;
· Recruit for and coordinate student exchange of NSOE/SSPP graduate students (non-iMEP students, including MEM, MF, MPP, and MIDP) to the DKU campus for one semester study away, including helping to cultivate interest among Duke-based students, reviewing applications, pre-departure orientation and support, and academic advising support;
· Coordinate course offerings and registration for semesters when iMEP students are in residence on the Durham Duke campus and manage course scheduling in collaboration with the NSOE/SSPP Registrars;
· Advise students on course offerings and meeting graduation requirements;
· Design, plan and execute iMEP student orientation activities at the start of each cohort’s residence at the Duke campus to encourage a strong attachment to Duke University;
· Plan and implement social events and field trips during the Duke semester with a focus on enhancing sense of community and developing students’ social and professional skills;
· Work closely with SSPP and NSOE Student Services staff to coordinate services for Durham-based iMEP students;
· Work with a variety of departments at Duke University and connect students with appropriate staff members and on-campus resources, including but not limited to research and library support, writing and language support, academic integrity support, career mentoring, and mental health reporting, counseling and support.
· Serve as a clearinghouse for providing academic and professional counseling where possible and directing students to other appropriate resources and individuals at Duke where necessary;
· Assist the iMEP Masters Project (MP) Course Instructor with monitoring/organizing the 2nd year iMEP Masters Project (MP) process while iMEP students are at Duke;
· Manage a listserv to facilitate communication with the iMEP students while they are at Duke;
· Work with DKU-iMEP and NSOE/SSPP career service departments to facilitate iMEP student access to career service events and resources;
· Assist iMEP students eligible for financial aid with financial aid packages, by connecting students with the financial aid directors in SSPP or NSOE (also perform this function with NSOE/SSPP graduate students studying at DKU).
Recruitment and Marketing
· Manage strategy for U.S. based marketing and recruitment efforts in conjunction with the iMEP staff at DKU, the DKU Global Recruitment Office, and the NSOE/SSPP recruitment teams;
· Work with DKU-based colleagues on broader recruitment efforts outside the U.S. and focusing on international (eg: non-Chinese) applicant pools;
· Build iMEPs brand and follower base through marketing efforts and social media;
· Produce marketing materials from the Duke side and support the production of materials on the DKU side, including print materials, social media outreach, campus posters, email campaigns, and other media as appropriate;
· Manage iMEP social media channels (Facebook, Instagram, and Linked In) in conjunction with the iMEP Communications Assistant at Duke and the iMEP staff at DKU;
· Produce regular news and information that can be published on the DKU website and other platforms in conjunction with student workers at Duke and iMEP staff at DKU;
· Edit English language articles or website pages produced at DKU;
· Support iMEP Faculty Lead with logistics for recruitment-related events and travel;
· Attend on-campus or local recruitment events with DKU Global Recruitment team.
· Assist in managing the admissions review process in conjunction with the program coordinator at DKU, including applicant data, preparing applications for review, and the review committee process;
· Serve on the admissions review committee;
· Support applicant management and recruitment through communications with prospective students from their initial inquiry to participation in iMEP.
· Work closely with DKU, SSPP and NSOE faculty, supporting them in efforts to provide a world-class educational experience for iMEP students;
· Coordinate effectively with the iMEP Faculty Lead to ensure that faculty teaching in the program receive top-quality assistance at Duke University;
· Manage financial accounting for iMEP Faculty Lead;
· Help coordinate faculty visits between Duke and DKU.
· Work with the central Duke, NSOE, SSPP and Duke Kunshan Registrars to ensure timely and accurate transmission of registration-related data such as course schedules, enrollments and grades, MP submission and library publication, graduation processes and records, and to resolve discrepancies;
· Manage the approval process for new course requests for the DKU and Duke campuses;
· Manage graduation clearance for iMEP students;
· Collect and maintain student data and prepare reports when needed, including for program assessments required by Duke for accreditation and review;
· When possible and applicable, hire, supervise and manage iMEP interns and student workers based at Duke in all aspects of their work, including assignment of responsibilities;
· Help collect and manage data on alumni professional placements and outcomes;
· Manage budget for Durham-based iMEP student-related activities, recruitment activities, and miscellaneous expenses;
· Facilitate coordination between the faculty and staff at DKU with policy-making decisions for the program;
· Maintain iMEP sections of the NSOE and SSPP bulletins and annual reports;
· Assist with the facilitation of MOU negotiations and drafting between iMEP, NSOE, SSPP, and other applicable Duke departments;
· Support SACS Assessment in conjunction with iMEP Faculty Lead;
· Assist DKU staff with iMEP-sponsored Executive Education programs as time allows.
· Support diversity, inclusion, and equity initiatives.
· Support NSOE student services events including admitted students’ weekend, recruitment, Masters Project symposia, graduation. Engage in team meetings, retreats.
The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified.
Two to five years of experience in education or program administration, with background in student services or student counseling a plus. Experience working with students is strongly preferred.
· Excellent written and oral communications skills
· Excellent organizational and time management skills
· Strong computer skills including Microsoft Office Word, Excel, PowerPoint and Outlook
· Experience with SAP R/3, DukeHub, PeopleSoft, Sakai, Qualtrics, other Duke systems/applications a plus
· Demonstrated experience working with students and faculty is preferred. Higher education experience is a plus.
· Cross-cultural experience(s) a plus
· Excellent analytical and budget skills
· Superior customer service skills
· A high level of maturity and confidence
· Excellent follow-through on task completion, including during instances of limited supervision
· Ability to interact professionally with faculty and university leaders across a comprehensive set of program matters
· Ability to represent the program professionally and effectively in internal meetings and select externally facing forums
· Willingness to eagerly and collegially participate in a wide range of iMEP program tasks and activities, including some which are not included directly in this job descriptionMinimum Qualifications
Work requires analytical, communications and organizational skills generally acquired through completion of a bachelor's degree program.
Work requires one year of experience in program administration or OR AN EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE involving academic, instructional or counseling activities to acquire skills necessary to plan, coordinate and implement a variety of program activities and events.
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