Medical Assistant (Communication Center)
Number of Vacancies:
School of Medicine / Clinical Affairs
Scope of Job:
To provide excellent customer service and clinical care for patients of the UTRGV School of Medicine / UT Health Rio Grande Valley using interpersonal skills for oral, written and listening skills in Spanish and English.
Description of Duties:
•To intake patients into clinic setting by obtaining vital signs, surgical/medical history, chief complaint, medications, and allergies. Document appropriately in the Electronic Health record.
•Report all pertinent findings to inter-professional team. Prepare charts as necessary for next scheduled clinic, provide physician with all necessary test results, lab results and medical records as requested. Answer all messages from patients by clinic policy, triaging calls, handle all medication refills or request via clinic policy. Communicate all necessary patient information to the inter-professional team in a timely manner.
•Answer telephones assisting patients with appointments, doctor/staff messaging, pharmacy refills, and laboratory questions.
•Provide full registration of new patients in the system as well as verification and updating existing patient information in practice management system.
•Perform simple diagnostic tests, collecting specimens, drawing blood, sterilizing and cleaning equipment, and maintaining examination rooms at an outpatient care site.
•Provides routine but complex instructions for patient procedures and treatments, according to unit guidelines and as delegated by providers and inter-professional team.
•Problem-solves issues related to the retrieval of medical information. Coordinates clinical services provided to patients according to payer guidelines (e.g., routing of lab specimens, ordering durable medical equipment).
•Help maintain an acceptable abandonment (no show) rates.
•Perform a variety of clinic specific telephone functions including scheduling and message management.
• May be required to provide coverage at other clinical sites as needed.
• Performs other related duties as assigned within the course and scope of this job.
Receives general supervision from the assigned supervisor.
High school diploma or equivalent and graduate of a Medical Assistant program.
Current Medical Assistant Certification or Registration.
Related experience in an ambulatory/primary care clinic.
Personal computer, usual office equipment, and usual medical office equipment.
Needs to be able to successfully perform all required duties. Usual office or clinical ambulatory patient care facility conditions. Some evening and /or weekend work may be required. Possible exposure to blood-borne pathogens. Based on the area of assignment, extensive travel within the Rio Grande Valley may be required.
Must be able to multi-task. Bilingual is preferred.
Commensurate with Experience
Commensurate with Experience
Position Available Date:
Grant Funded Position:
If Yes, Provide Grant Expiration Date:
It is the policy of The University of Texas Rio Grande Valley to promote and ensure equal employment opportunities for all individuals without regard to race, color, national origin, sex, age, religion, disability, sexual orientation, gender identity or expression, genetic information or protected veteran status. In accordance with the requirements of Title VII of the civil rights act of 1964, the title IX of the Education Amendments of 1972, Section 504 of the Rehabilitation Act of 1973, and the Americans with Disabilities Act of 1990, as amended, our University is committed to comply with all government requirements and ensures non discrimination in it’s education programs and activities, including employment.
Special Instructions to Applicants:
Human Resources will not be held responsible for redacting any confidential information from the documents you attach with your application. The confidential information includes the following: Date of Birth
Please make sure that you omit this information prior to submission. We are advising that Human Resources will be forwarding your application to the department as per your submission. The University of Texas Rio Grande Valley reserves the right to discontinue accepting applications prior to the stated close date of this position, after meeting the posting requirement of three (3) calendar days.
If you have any questions, please visit our Careers site at https://careers.utrgv.edu for detailed contact information.
UTRGV is a distributed location institution and working location is subject to change based on need.
All UTRGV employees are required to have a criminal background check (CBC). Incomplete applications will not be considered.
Substitutions to the above requirements must have prior approval from the Chief Human Resources Officer.
To apply, visit https://careers.utrgv.edu/postings/29115
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