Duke University was created in 1924 through an indenture of trust by James Buchanan Duke. Today, Duke is regarded as one of America’s leading research universities. Located in Durham, North Carolina, Duke is positioned in the heart of the Research Triangle, which is ranked annually as one of the best places in the country to work and live. Duke has more than 15,000 students who study and conduct research in its 10 undergraduate, graduate and professional schools. With about 40,000 employees, Duke is the third largest private employer in North Carolina, and it now has international programs in more than 150 countries.
Full-time administrator for Sanford Career Services Handshake database and Career Services office manager.
Serve as primary staff member responsible for managing Handshake at Sanford, the sole resource for student and employer information: (60%)
• Create customized forms and surveys to track student progress and get periodic employer feedback.
• Create reports from data in the Handshake system both independently and as requested by advising and employer relations staff and use reports to create recommendations for staff regarding student progress and employer needs.
• Provide regular updates to staff regarding trends observed from data in Handshake and make recommendations on issues such as student interest areas, student progress, or employer transition to Handshake.
• Collaborate with Employer Relations Director to build and maintain a process to enter or approve jobs and internships received directly from employers using the Handshake system.
• Collaborate with Employer Relations Director to steward existing employers with regular communications and advice on best use of Handshake.
• Complete timely responses and pro-active communications to employers to insure their successful utilization of our system.
• Promote events and announcements to students on the Handshake platform, including entering events and deadlines into the system.
• Manage student internship tracking process, including collecting evaluation forms from supervisors and students, submission of documents, documenting completion of interim and final tasks, and creating interim reports for program staff for student follow-up.
• Provide Handshake customer service to students, Career Services staff, and employers.
• Serve as primary contact with Handshake hosting company and with University Career Center Handshake administrators.
• Pursue continuous training on system features and new updates.
• Train student workers, staff, and students on the Handshake system.
Other important duties (40%)
• Provide back-up support for Employer Relations Director regarding employer communications.
• Advise drop-in students with routine questions regarding documents or processes.
• Maintain kiosk and tablet functionality to create and update resources for drop-in students and visitors and direct them to available resources or appropriate staff as needed.
• Perform other related duties incidental to the work described herein.
The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified.
Work requires an Associates in Computer Science or equivalent technical training, or non-technical bachelor's degree. Preference given to candidates with a bachelor’s degree.
2 years data management, research or medical experience OR AN EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE. .
In addition, the successful candidate will possess the following qualities/attributes:
• Demonstrated customer service and communications skills to create positive interactions with a diverse range of customers in a fast-paced environment (students, staff, faculty, employers, and guests).
• Experience using databases and interest in internet research.
• Prefer experience with a career center management system such as Handshake, Simplicity, Grad Leaders or 12Twenty.
• Comfortable learning and explaining new computer skills.
• Eager to find solutions to identified problems and improve office processes.
• Ability to work as a member of a diverse team as well as function independently.
• At least one year experience in a university setting, preferably working with students.
• Prefer prior work with Duke financial, student or alumni data systems.
• General knowledge of or interest in public policy field is helpful.
Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.