Community Clinics Manager

Employer
University of North Carolina at Chapel Hill
Location
Chapel Hill, NC
Closing date
Oct 14, 2021

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Job Details

Position Type:

Permanent Staff (SHRA)

Is this an internal only recruitment?:

No

Position Title:

Business Services Coordinator - Journey

Working Title:

Community Clinics Manager

Position Number:

00032784

Vacancy ID:

P013057

Budgeted Hiring Range:

$40,305 - $46,000

Pay Band Information:

To learn more about the pay band for this branch and role, please see the Career Banding rates spreadsheet.

Salary Grade Equivalent:

GN07

Full-time/Part-time Permanent/Time-Limited:

Full-Time Permanent

Hours per week:

40

Work Schedule:

Monday – Friday, 9 am – 5 pm

Department Name and Number:

Psychology and Neuroscience-319100

Date First Posted:

07/14/2021

Closing Date:

07/23/2021

Position Location:

Chapel Hill, NC

Position Posting Category:

Administrative/Clerical Support

Department Description:

The primary purpose of the Psychology and Neuroscience Department is to provide excellent education, research and service in the field. This goal breaks down into four important components: 1) to teach psychology and neuroscience to undergraduates in a manner that will introduce them vigorously to its broad scope; 2) to offer scientific and professional training to graduate students in the areas of behavioral and integrative neuroscience, clinical, cognitive, developmental, quantitative, and social psychology; 3) to carry out cutting-edge research in these areas, and 4) to provide consulting and administrative support services to the science and profession of psychology as well as to the university, the community, the state, and the nation. The Department consists of six programs: behavioral and integrative neuroscience; clinical psychology; cognitive psychology; developmental psychology; quantitative psychology, and social psychology. Each program is designed to acquaint the student thoroughly with the theoretical and research content of the specialty and to provide training in the research skills needed to become a competent and creative investigator. In addition, the programs focus on the development of appropriate professional skills. The Department of Psychology and Neuroscience ranks 2nd in the College in grant funding with over $12 million annually in grant expenditures and approximately $20 million annually in expenditures from all funds. The Department of Psychology and Neuroscience has the largest undergraduate major in the College of Arts and Sciences with approximately 1500 majors, and one of the largest graduate Ph.D. programs with approximately 120 graduate students. The Department is also home to four community clinics which generate fee revenue (Adult Clinic, Anxiety Clinic, Child and Family Clinic, Couples Clinic), known collectively as the UNC Psychology and Neuroscience Community Clinic (the Clinic).

Equal Opportunity Employer:

The University of North Carolina at Chapel Hill is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender, gender expression, gender identity, genetic information, race, national origin, religion, sex, sexual orientation, or status as a protected veteran.

Position Description:

This position serves as the business operations and technology manager for the Community Clinic at both the Evergreen and Finley locations in the Psychology and Neuroscience Department. As clinic business manager, this position serves in the following roles:

  • Operations Manager – Works with the clinic director to develop, implement, and oversee clinic administrative and operational policies and procedures including HIPAA compliant policies and procedures for client PHI to ensure confidentiality of data. Ensures all office equipment is operational, all needed supplies are on hand, and that both clinic sites operate smoothly and effectively.
  • Financial and Resource Manager – Manages and reconciles clinic accounts, works with the department business manager and clinic director to develop and monitor budgets, provides financial reporting, tracks and monitors multiple budget allocations.
  • Facilities Manager – Oversees the use of office and research space at two locations: the Evergreen Clinic (on-campus) and the Finley Clinic and research center (off-campus); manages maintenance and service requests, oversees renovations and improvements to clinic facilities. This position provides an office at the on campus Evergreen Clinic location and requires 6-8 hours per week at the off-campus Finley Clinic location on Finley Golf Course Road (approximately 2 miles from central campus).
  • Technology Manager – Works as a liaison with the department IT specialist to manage and provide on-site support for the technologies at each clinic, including those for research (general PC support, wi-fi, and conference room presentations) and those for the HIPAA compliant clinic work environment which includes custom configured PCs for webcam video recording and the Titanium client record-keeping system. Manages billing and client payments through the Titanium system and reconciles to deposit records and campus financial systems. Depending on demonstrated knowledge, may assist in the administration of the Titanium database. Updates the clinic website as needed.

Minimum Education and Experience Requirements:

Bachelor’s degree in business administration or a related discipline; or an equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.

Essential Skills, Knowledge and Abilities:

Must have ability to learn and apply best practices in the operational, financial, and facilities management of a faculty/student psychological services practice. Ability to learn and apply state and federal rules and regulations, and agency/university policies governing personal health information (PHI) including HIPAA/HITECH. Ability to work closely with IT security experts to ensure the integrity of information systems and record-keeping systems, internal controls and data security.

Must have the ability to manage a program of moderate variety, complexity and scope, with multiple work groups including graduate students, faculty and department staff. Ability to exercise a high level of independent decision making and discretion. Ability to independently research and identify options in order to resolve or recommend solutions to unique situations and problems as well as to maintain discretion regarding confidential matters.

Excellent communication, and problem-solving skills along with a strong attention-to-detail is required to process transactions. Must be able to coordinate and manage a broad scope of work operations and to maintain flexibility in a fast-paced work environment. Must have the ability to work well independently and collaboratively as part of a team.

Preferred Qualifications:

Prior experience working in a clinical setting, prior experience with PeopleSoft and/or UNC’s systems, and prior experience handling moderately complex budgets.

Position/Schedule Requirements:

Clinic – UNCH or ACC, Evening work occasionally, Overtime occasionally, Weekend work occasionally

Stimulus/ARRA Funded:

No

Organization

The nation’s first public university is at the heart of what’s next, preparing a diverse student body to become creators, explorers, innovators and leaders in North Carolina and throughout the world. Carolina’s nationally recognized, innovative teaching, campus-wide spirit of inquiry and dedication to public service continue the legacy that began in 1795 when the University first opened its doors to students.

Here, in one of America's most beautiful college settings, we offer exceptional careers in richly diverse fields. Come explore what UNC-Chapel Hill has to offer you.


Undergraduate Enrollment: 19,117

Graduate/Professional Enrollment: 10,894

Total Student Enrollment: 30,011

Founded: 1789, as the first state university in the United States

Type of Institution: Public, four-year

Undergraduate Admission: 15,961

Graduate/Professional Enrollment: 10,039

Total Student Enrollment: 26,000

Faculty: 3,000

Percentage of faculty who hold Ph.D.s or the highest degrees in their field: 94 percent

Faculty/student ratio: 1/14

Location: UNC is located in the heart of Chapel Hill, the best college town in America! It's a friendly town of about 40,000 in the geographical center of North Carolina. Chapel Hill is at the western point of the Research Triangle, an area of about one million people, comprised of Chapel Hill, the cities of Durham and Raleigh, and the Research Triangle Park, home of many corporate offices and scientific research centers. Carolina is about 30 miles from the state capital, Raleigh, and 20 minutes from Raleigh-Durham International Airport.

Chapel Hill's main street, Franklin Street, borders the campus and offers shops, coffee houses, cafés, movie theaters and houses of worship. The town has a historic district, museum, library, parks, malls, and many recreational facilities.

Origins of Carolina's students: 82 percent of UNC's freshmen are from North Carolina and 18 percent are from out-of-state. Our students come from 42 different states and our international students represent 37 countries.

Size of freshman class: Approximately 3,400

Class size: Barely five percent of undergraduate classes contain more than 100 students; two-thirds of undergraduate classes have fewer than 30 students. Forty-one percent have fewer than 20 students, including First Year Seminars, in which first-year students work closely with professors.

Sports and athletic programs: UNC is an NCAA Division I school with 28 varsity teams. Carolina is the proud home of the Dean Smith Center, Kenan Stadium, Carmichael Auditorium, Koury Natatorium, and many other fine athletic facilities. Students join more than 60 intramural and club sports, which include baseball, bowling, crew, golf, lacrosse, rock climbing, rugby, tae kwon do, and ultimate frisbee. The Student Recreation Center offers weight training, aerobics, stair machines, and all the equipment you would expect to find at a great health club! Carolina offers a newly renovated outdoor pool and indoor pools, a golf course, tennis courts, and the longest zipline in America!

Number of residence halls: Incoming undergraduates will live in one of Carolina's 29 residence halls, which are wired for Internet access and cable television. housing.unc.edu

Scholarships and financial aid: About 40 percent of UNC-Chapel Hill students receive scholarships and/or some form of financial aid. studentaid.unc.edu

Special research institutes: Institute for Research in Social Science, Institute of Outdoor Drama, Morehead Planetarium, Kenan Institute of Private Enterprise, Institute of Government, Institute of African American Research.

Career services: On-campus counseling, job fairs, résumé writing service, internships, placement services. www.unc.edu/depts/career

Technological facilities: Students find multiple uses for Carolina's state-of-the-art technological resources. They can access Carolina's computer services through Academic Technology and Networks, which manages academic computing, e-mail, microcomputing labs, interactive media presentation, video and classroom support, and a help desk. The MetaLab oversees the development of SunSITE, one of the world's busiest digital library and electronic publishing projects.

Students may open e-mail accounts, and many use campus computer resources to construct personal Web pages. Students in residence halls have hardwired network connections to the Internet and cable television in their rooms. At the ATN Training center, students may take classes on software packages and utilities. Computer labs are available for student use all over campus.

Carolina Computing Initiative: Beginning with the freshman class of 2000, undergraduates must purchase laptop computers. The University has arranged for IBM to offer computers at excellent prices. Students, faculty, and staff will enjoy cost savings, higher quality compatible equipment, and better technical support through CCI. www.unc.edu/cci

The Study Abroad program allows students to live and learn in Europe, the Middle East, Asia and the Pacific Rim, Africa, and the Americas. www.unc.edu/depts/abroad

The Honors Program offers special seminars, research programs, and the chance to design your own independent studies. www.unc.edu/depts/honors

Carolina students spend time in public service through student organizations, the Campus Y, the Carolina Center for Public Service, and courses that incorporate community service.

UNC's chapter of Phi Beta Kappa, a national collegiate honor society, is the oldest in North Carolina, dating from 1904. There are many other honorary societies at Carolina.

UNC offers ROTC programs in all branches of national military service.

Through the First Year Seminars program, first year students will understand what it means to study at a premier research university. They will learn from faculty members and share in their research in seminars of no more than 20 students.

Life outside the classroom: More than 370 clubs, teams, and student organizations offer something for everyone! You can choose from among musical and dramatic performing groups, publications, ethnic and religious clubs, the Campus Y and other service organizations, fraternities and sororities, and pre- professional organizations. Whatever your interests, you will find others at Carolina who share them! www.unc.edu/depts/union/student/listintr.htm

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