Financial Aid Representative

Employer
Clayton State University
Location
Clayton State University
Closing date
Oct 10, 2021

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Administrative Jobs
Institutional & Business Affairs, Financial Aid

Job Details

Job Title: Financial Aid Representative
Location: Clayton State University
Regular/Temporary: Regular
Full/Part Time: Full-Time
Job ID: 230029
About Us

Located 15 miles southeast of downtown Atlanta, Clayton State University offers employees a diverse environment which fosters both professional and personal development. The university is committed to cultivating an environment of engaged, experienced-based learning, enriched by active community service. Clayton State offers multiple Bachelor and Master Degree programs which currently enrolls over 6,900 students in challenging campus and on-line courses.

The campus is situated just 20 minutes from downtown Atlanta on 214 beautiful acres, making access to the metropolitan area a breeze. We’ve been named a Top Workplace in Atlanta by the Atlanta-Journal Constitution for six consecutive years. And we also were named one of 79 higher education institutions across the nation in The Chronicle of Higher Education’s list of 2017 Great Colleges to Work For.

Job Summary

This position is responsible for the front desk operations for the Office of Financial Aid. As such, this position is the main point of contact for all visitors to this office virtual, in person, by phone, email, and through chat.

Responsibilities
  • Responsible for assisting all virtual or walk-in visitors, answering all phone calls, emails and chats by providing information regarding federal, state, institutional, and departmental regulations covering all federal financial aid, state financial aid, Veterans Education Benefits, scholarship information, account information, etc.
  • Refers students to in-house personnel as well as other departments on campus as appropriate.
  • Reviews verification documents submitted for completion and accuracy. Relays all system comments and messages to students as appropriate including confidential information.
  • Assist students by explaining procedures required to complete all steps in the financial aid process including completing the FAFSA, accepting loans, completing Entrance/Exit Counseling, signing the MPN, requesting SAP Appeals, etc.
  • Assist with logging/imaging documents received via email and fax as needed.
  • Responsible for office social media maintenance and daily postings including but not limited to Facebook and Twitter.
  • Perform other duties as assigned.
Required Qualifications
  • High School Diploma or GED required. Minimum associate's degree preferred.
  • Three years of general office/clerical work experience.
  • Knowledge of general office policies, procedures, and basic office equipment (Microsoft Office products and Banner experience preferred).
  • Effective time management and organizational skills.
  • Ability to interpret complex institutional, state, and federal regulations; exercise independent judgment in making some decisions.
  • Ability to communicate effectively both orally and in writing.
  • Excellent interpersonal and teamwork skills.
  • Ability in providing excellent customer service in a high traffic area while providing information that may not be well-received.
Conditions of Employment

Offers of employment are contingent upon completion of a background investigation including a criminal background check demonstrating your eligibility for employment with Clayton State University, as determined by Clayton State University in its sole discretion, confirmation of the credentials and employment history reflected in your application materials and, if applicable, a satisfactory credit check. Applicants may be subject to a pre-employment drug test.

Offers are made expressly subject to the applicable federal and state laws, to the statutes, rules and regulations of this institution and to the Bylaws and Policies of the Board of Regents (BOR) of the University System of Georgia (USG), which are available for your inspection upon request.

Equal Employment Opportunity

Clayton State University is an equal employment, equal access, and equal educational opportunity and affirmative action institution. It is the policy of the University to recruit, hire, train, promote and educate persons without regard to race, color, national or ethnical origin, age, disability, gender, religion, sexual orientation, gender identity or veteran status as required by applicable state and federal laws (including Title VI, Title VII, Title IX, Sections 503, and 504, AREA, ADA, E.O. 11246, and Rev. Proc. 75-50). Clayton State University is an Affirmative Action/Equal Opportunity Institution. For questions or more detailed information regarding this policy please contact the Clayton State University Office of Human Resources at (678) 466-4230. Individuals requiring disability related accommodations for participation in any event or to obtain print materials in an alternative format, please contact the Disability Resource Center at: (678) 466-5445.

Organization

As an outstanding comprehensive metropolitan university located 15 miles southeast of downtown Atlanta, Clayton State University has come a long way since its inception 40 years ago.clayton_state_university1.jpg

The University first opened in September 1969 as Clayton Junior College with Dr. Harry S. Downs as founding president and an enrollment of 942 students. The Board of Regents of the University System of Georgia elevated it to baccalaureate status as Clayton State College in 1986 and university status as Clayton College & State University in 1996. The school’s current designation as Clayton State University was approved in 2005.

clayton_state_university2.jpgSince Downs’ retirement in January 1994, the University has had two presidents; Dr. Richard A. Skinner, who took office upon Downs’ retirement, and Dr. Thomas K. Harden, who took office in June 2000. When Harden was named chancellor of the University of Wisconsin Green Bay, Dr. Thomas J. "Tim" Hynes, Jr., was appointed interim president, starting on May 18, 2009. The current enrollment is in excess of 6,000 students and the school provides a multitude of undergraduate degree credit programs that—in the words of the university’s mission statement—provides "career-oriented education with a solid liberal arts foundation."

In addition to more than doubling its undergraduate degrees over the past 10 years, Clayton State also has added seven graduate programs in the past three years. The first, the Master of Arts in Liberal Studies, began in 2006. Since then, the Master of Science in Nursing, the Master of Health Administration and the Master of Business Administration all began in 2007, and the Master of Arts in Teaching (MAT) programs, MAT - English and MAT - Mathematics, in 2009. The Master of Archival Studies is scheduled to begin in 2010.

The past five years at Clayton State have also been highlighted by the establishment of the first joint state and federal archives facilities adjacent to campus, the institution of a comprehensive strategic planning process, the reaffirmation of the University’s accreditation by the Commission on Colleges of the Southern Association of Colleges and Schools and the opening of the Clayton State – Fayette instructional site in Peachtree City. In a six week period between August and October 2008, the University dedicated three new buildings; the University’s first student housing, the Student Activities Center and a new building for the AACSB-accredited School of Business.

clayton_state_university3.jpg

Clayton State is also home to Spivey Hall, the finest small performance facility in the Southeast. First opened in 1991, Spivey Hall is known locally, nationally and internationally for presenting the best in jazz and classical music as well as an education outreach program that serves tens of thousands of school children from throughout metro Atlanta annually.

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