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Learning Management System Coordinator

Employer
Texas A&M University - Central Texas
Location
Killeen TAMUCT

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Job Details

Job location: Killeen TAMUCT


Employment Type: Full-time
Posted data: 2021-07-14
Req: R-039710
Job Title

Learning Management System Coordinator

Agency

Texas A&M University - Central Texas

Department

Technology Enhanced Learning

Proposed Minimum Salary

$3,375.00 monthly

Job Location

Killeen, Texas

Job Type

Staff

Job Description

The Learning Management System Coordinator, under general supervision, manages support and processes in the use of the adopted Learning Management System (LMS). Coordinates special projects and initiatives related to the LMS. Develops and performs assessment of effective third party educational technology integrations in the LMS.

Essential Duties and Responsibilities

  • Manages LMS support personnel in providing effective technical support in the use of the LMS and third party applications.
  • Liaises with LMS vendors to pursue functional improvement and technical issues with the system. Liaises with third party vendors to optimize LMS integrations and resolve issues in a timely manner.
  • Collects and analyzes customer feedback and follows-up where appropriate to ensure end user satisfaction with the LMS and third party applications. Communicates LMS issues and updates to end users.
  • Attends to escalated LMS and third party application technical issues. Utilizes prior knowledge gained from incidents to process documentation, and shares/communicates with the Helpdesk and faculty as appropriate.
  • Performs proactive ongoing evaluations of LMS and related processes to identify areas in need of improvement.
  • Assists/leads special projects related to the LMS or third party integrated educational technology (i.e., content repository, University portal, etc.).
  • Develops and coordinates first level and trains trainers in initial rollouts of new LMS functionality and new third party LMS integrations.
  • Assists with the setup of courses in preparation for new academic terms.
  • Coordinates assisting Student Access and Success with student support questions related to the LMS.

Minimum Requirements

Education - Bachelor's degree in Educational Technology or equivalent combination of education and experience.
Experience - Three years of related experience in managing technology resources related to learning management systems, including evaluating effectiveness for end users and planning for future improvements.
Knowledge of- Knowledge of word processing, spreadsheet, and database applications. Knowledge of learning management systems and third party teaching and learning tools.
Ability to - Ability to multitask and work cooperatively with others. Excellent written communication, analytical, interpersonal, and organizational skills. Ability to analyze information, document conclusions, and develop recommendations. Ability to collaborate with technical and non-technical personnel. Strong attention to detail and accuracy. Ability to present information clearly and concisely.
Licensing I Professional Certification - None.
Physical Requirements - Ability to exert light force.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check.

Equal Opportunity/Affirmative Action/Veterans/Disability Employer committed to diversity.

Company

Read our Diversity Profile Texas A&M University-Central Texas offers a unique and exciting opportunity to be part of a growing and vibrant institution!  We are a military friendly, upper level institution offering 24 Bachelor’s and 16 Graduate degrees.  The university prepares students for lifelong learning through excellence in teaching, service, and scholarship.  Our campus is located at State Highway 195 and 201 in Killeen, 1001 Leadership Place.TAMUCT bldg [square]

The student population at A&M-Central Texas is diverse and growing, currently serving over 2,600 students. Classes are offered at our beautiful new campus, online, and at several convenient sites; including Fort Hood and Hutto in order to accommodate both full-time and part-time students. The University serves the entire Central Texas region, providing a wide-range of distinguished academic programs that foster excellence and achievement through lifelong learning and civic engagement. For more information about our Warrior Nation, visit www.tamuct.edu.

TAMUCT students in labThank you for your interest in employment with Texas A&M University-Central Texas. We are committed to providing prompt, courteous and friendly service. Explore these exciting opportunities available at Texas A&M University-Central Texas.

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