Operations Manager

Job Details

University of Colorado Denver l Anschutz Medical Campus

Colorado School of Public Health | Rocky Mountain Public Health Training Center

Operations Manager

Position: 749108 – Requisition: 22109

* Applications are accepted electronically ONLY at www.cu.edu/cu-careers *

The Rocky Mountain Public Health Training Center has an opening for a full-time University Staff (unclassified) Operations Manager position.

Position Information

The University of Colorado Anschutz Medical Campus is a public education, clinical and research facility serving 4,500 students, and a world-class medical destination at the forefront of life-changing science, medicine, and healthcare. CU Anschutz offers more than 42 highly rated degree programs through 6 schools and colleges, and receives over $500 million in research awards each year. We are the single largest health professions education provider in Colorado, awarding nearly 1,450 degrees annually. Powered by our award-winning faculty, renowned researchers and a reputation for academic excellence, the CU Anschutz Medical Campus drives innovation from the classroom to the laboratory to the delivery of unparalleled patient care. Read CU Anschutz Quick Facts here.

The Colorado School of Public Health (ColoradoSPH) is a unique and collaborative graduate school that combines the collective expertise of three Colorado universities: the University of Colorado Anschutz Medical Campus (CU Anschutz) in Aurora, Colorado State University (CSU) in Fort Collins, and the University of Northern Colorado (UNC) in Greeley, Colorado. The Colorado School of Public Health is the only accredited school of public health in the Rocky Mountain Region, attracting top tier faculty and students from across the country, and providing a vital contribution towards ensuring our region’s health and wellbeing. The school’s faculty, staff, and students work together to reach underserved populations, share knowledge, and conduct innovative research and community service to actively address public health issues including chronic disease, access to healthcare, environmental threats, emerging infectious diseases, costly injuries, and more.

As the School of Public Health located within the University of Colorado on the Anschutz Medical Campus, we are committed to diversity, equity, and inclusive excellence in education and employment, by recruiting and supporting a diverse student body, faculty, and administrative staff. We strive to promote a culture of inclusiveness, respect, communication, and understanding; and encourage applications from, racial and ethnic groups, persons with disabilities, and veterans, ensuring a safe and secure environment for our faculty, staff, students, and visitors.

This position is with the Rocky Mountain Public Health Training Center (RM-PHTC) housed within the Center for Public Health Practice (CPHP) at the Colorado School of Public Health (ColoradoSPH). The Operations Manager will work collaboratively with the RM-PHTC team and external partners to coordinate the development and implementation of (primarily distance-based) trainings for professionals addressing public health issues. The RM-PHTC serves the states of Colorado, Montana, North and South Dakota, Utah, and Wyoming and our primary audience includes professionals from local, state, and tribal health departments, and community-based organizations. The trainings we develop range in topics from community engagement and coalition building, to equity, to evidence-based public health, to systems thinking, to policy engagement, and substance misuse prevention. Our approach to training is learner-centric and focuses on engaging, distance-based learning using bidirectional video technology (e.g., Zoom). The majority of our trainings are live, facilitated, interactive workshops and multi-week courses. These are complemented by a smaller offering of in-person trainings, self-paced online learning modules, and virtual conferences. Read more about the work we do and the values we hold at: www.rmphtc.org.

The Operations Manager is a member of the Leadership Team of RM-PHTC and will manage a team of five staff conducting project coordination, evaluation, and operations logistics and support. They will play an integral role coordinating communication across the broader RM-PHTC team which includes instructional designers and leadership staff to accomplish training deliverables. The Operations Manager will bolster partnerships between the RM-PHTC team and external subject matter experts and training development partners. The Operations Manager will also take the lead on communication to partners and learners about our training opportunities. As the RM-PHTC coordinates the delivery of 100+ learning opportunities of varying types and complexities per year, the Operations Manager must be adept at working on multiple concurrent projects.

Responsibilities of the Manager include managing timelines; supporting the communication between internal and external Operations partners; utilizing online project management and communication tools and effective interpersonal skills to ensure RM-PHTC maintains a successful, robust and diverse portfolio of learning opportunities for public health professionals; strategic planning and budget oversight for our training portfolio.

Under the supervision of the Associate Director, the Operations Manager will manage the positions of Project Coordinator (1), Senior Project Coordinators (2), Principal Evaluator (1), and Senior Operations Coordinator (1). As such, the Operations Manager will serve as a member of RM-PHTC’s five-person leadership team  Leadership Team members are expected to model RM-PHTC’s values of collaboration, equity, excellence, expertise, impact, and innovation (read further descriptions here: www.rmphtc.org/values/) and help advance RM-PHTC’s diversity, equity, and inclusion work. At the Rocky Mountain Public Health Training Center, we believe health is a human right. We envision a world that is just, equitable and inclusive, ensuring all people and communities have the opportunity to reach their full potential. We believe that structural drivers of inequity, especially racism, negatively impact communities, are significant barriers, and lead to profound health disparities. Our role in bringing this vision about is to leverage our expertise in public health and training pedagogy to design and deliver learning that advances public health professionals in eliminating racism and dismantling the structural drivers of inequity.

The Operations Manager will be part of a fast-paced workplace and diverse multidisciplinary team, requiring effective communication skills. The ideal candidate takes personal initiative to be highly organized and adept at implementing and following processes, while exceling in a dynamic environment that requires flexibility and adaptability. The ideal candidate has experience managing timelines, working effectively with a team, building and maintaining relationships. The Operations Manager will be expected to use project management, sharing, and communication tools including Smartsheets, Google Drive, Constant Contact, Slack, Outlook, and RM-PHTC internal training registration system. Though not expected to be a technology expert, the ideal candidate enjoys learning new technology, becoming proficient, and supporting the use of these tools among staff.  

Examples of Work Performed

Development of Learning Opportunities 

  • Serve as a thought partner and strategic thinker with RM-PHTC’s Leadership Team to work with partners at state and local health departments or other community groups to determine how best to meet the professional development needs of public health professionals in a six-state region.
  • Facilitate communication between with RM-PHTC’s instructional design team, RM-PHTC’s project coordinators, and external partners to identify goals, timelines, budgets, deliverables, and individual roles and responsibilities for each learning opportunity.
  • Identify, and support project coordinators in identifying and reaching out to subject matter experts within the public health and related fields to help develop the training content and/or serve as presenters.
  • Collaborate with internal and external stakeholders/partners to develop and monitor Operations timelines. Work effectively and independently with internal and external partners to keep project on task and make course corrections, as needed.
Promotion of Learning Opportunities

  • Oversee the set up and management of registration pages for each learning opportunity using RM-PHTC’s online registration system, and support project coordinators in this process.
  • Develop and implement a promotional plan to market upcoming learning opportunities to appropriate audiences using tools such as Constant Contact (or similar), and relationships with public health and partners to leverage their networks.
  • Oversee registration logistics and communication, adjust promotional efforts as needed, and support project coordinators in this process. 
  • Ensure appropriate registration information is captured and managed for funder and reporting requirements, supporting the evaluator and project coordinators in this process.
Implementation of Learning Opportunities

  • Coordinate effective communication between Instructional Design, Implementation, and Evaluation Teams throughout the Operations process so that team members are kept up to date and are brought into the process at the appropriate time. Currently, this includes leading a weekly “scrum” meeting that brings together all RM-PHTC staff involved with a specific training to walk through details, roles, and timelines.
  • Implement and refine existing processes that support successful implementation of learning opportunities including scheduling of session support for live trainings, confirmation of logistics for in-person trainings and conferences, creation and sharing of “run-of-show” documents for all involved parties, communication of registrants for the purposes of attendance, tracking, and evaluation. 
  • Ensure compensation for subject matter experts is set up and paid out appropriately and that external partners are invoiced for RM-PHTC services, when appropriate, supporting project coordinators and operations support staff in this process.
  • Participate in post-training follow-up, including review of evaluation results and debriefing with RM-PHTC team and external training partners.

  • Work collaboratively with RM-PHTC Team to engage in continuous quality management and improvement.
  • Ensure accurate training data are tracked and reported to funders.
  • Develop a deep understanding of RM-PHTC and its approach to distance training. Represents RM-PHTC in the community.
  • Participate in the RM-PHTC leadership team. Supports strategic planning and implementation of the Diversity, Equity, and Inclusion plan for the RM-PHTC.
  • Monitor scopes of work with external partners to ensure accurate billing and compensation for subject matter experts, completion of deliverables, and timeline. Support project coordinators and operations support staff in this work.
  • Participate in regional or national workforce development workgroups, or committees, as appropriate.
  • Perform miscellaneous job-related duties as assigned.

Minimal Qualifications

  • A bachelor’s degree in public health, education, social sciences, public administration, or a directly related field from an accredited institution.
  • Substitution: A combination of education and related work experience may be substituted for the bachelor’s degree on a year for year basis.
The position requires extensive, diverse and progressively responsible experience at the management level, including direct responsibility for project management for RM-PHTC’s trainings (including managing timelines; tracking; communication between instructional design, evaluation, and implementation teams within RM-PHTC) and communication and promotion of trainings to public health professionals.

Preferred Qualifications

  • 3 or more years of professional experience working in public health or a related field such as behavioral health, social work, or education for a governmental, non-profit, or academic institution.
  • 3 or more years of program management experience (including managing training development, managing program implementation, budgets, timelines, partnership building, and/or reporting).
  • 2 or more years of supervisory experience (including managing paid staff or volunteers).
  • High proficiency utilizing multiple types of computer programs and technology.
  • Experience working in a fast-paced environment, engaging with multiple projects or priorities.
  • Experience working on projects or initiatives to advance diversity, equity, or inclusion.
  • Ability to actively problem-solve, employing proactive, positive action steps.
  • Commitment to continued learningAbility to work in a team, as well as independently and to establish and maintain cooperative and supportive relationships with internal staff and external partners.

    Ability to communicate effectively, both in writing and orally.Ability to establish and maintain effective working relationships with internal/external partners.Outstanding customer service skills.Demonstrated commitment and leadership ability to advance diversity and inclusion.Strong critical analysis, problem solving, detail orientation and organizational skills.Ability to prioritize and meet deadlines.
  • Ability to manage a number of projects at once.
  • Excellent written and oral communication skills.
  • Ability to thrive in a varied, highly collaborative work environment.
Salary and Benefits:

The salary range (or hiring range) for this full-time position has been established at $70,000 to $75,000.  This position is NOT eligible for overtime compensation.

The salary of the finalist(s) selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training.

The above salary range (or hiring range) represents the University’s good faith and reasonable estimate of the range of possible compensation at the time of posting.

Your total compensation goes beyond the number on your paycheck. The University of Colorado provides generous leave, health plans and retirement contributions that add to your bottom line.

Benefits: https://www.cu.edu/employee-services/benefits

Total Compensation Calculator: http://www.cu.edu/node/153125

Job Category: Academic Services
Primary Location: Aurora
Schedule: Full-time
Posting Date: Jul 15, 2021
Unposting Date: Aug 5, 2021, 11:59:00 PM

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