OPS/Technical Support Analyst Location:
Tallahassee, FL Regular/Temporary:
Temporary Full/Part Time: Job ID:
University Health Services
Equal Employment Opportunity
An Equal Opportunity/Access/Affirmative Action/Pro Disabled & Veteran Employer.
FSU's Equal Opportunity Statement can be accessed at: https://hr.fsu.edu/sites/g/files/upcbnu2186/files/PDF/Publications/diversity/EEO_Statement.pdf.
•Provides technical direct customer service support for 350+ workstations, desktop systems, software (to include our Electronic Medical Records, Specialized Dental Software, etc), hardware, and network infrastructure.
•Serve as a principal point of contact to answer inquiries and initiate resolution of problems.
•Work orders are received via an internal work request system(JORIS), two-way radio, direct customer contact and phone. Assesses priority and responds and assigns work orders based on acuity. Installs, configures, and trouble shoots mobile devices, workstations, printers, servers and network issues.
•Assists with the training of staff on EMR systems, Microsoft office, application, basic computer functions and other applications.
•Provides vendor support for University Health Services contracted vendors and campus partners.
•Assists with management of inventory and deployment software for all hardware & software products.
High school diploma or equivalency and two years of experience or a combination of post high school education and experience equal to two years.
Ability to demonstrate excellent customer service skills.
Ability to communicate effectively verbally and in writing.
Ability to convey technical information to technical and non-technical users.
Ability to document existing and new processes.
Ability to establish and maintain effective working relationships.
Ability to prioritize, organize and perform multiple work assignments simultaneously.
Knowledge of standard concepts, practices, and procedures for computer support.
Knowledge of applicable computer applications and basic computer functions.
Position requires pre-employment PPD (TB) and successful completion of post hire OSHA training.
One of the nation's elite research universities, Florida State University preserves, expands, and disseminates knowledge in the sciences, technology, arts, humanities, and professions, while embracing a philosophy of learning strongly rooted in the traditions of the liberal arts and critical thinking. Founded in 1851, Florida State University is the oldest continuous site of higher education in Florida. FSU is a community steeped in tradition that fosters research, encourages creativity, and embraces diversity. At FSU, there’s the excitement of being part of a vibrant academic and professional community, surrounded by people whose ideas are shaping tomorrow’s news!
Learn more about our university and campuses.
This is an OPS/temporary Job.
Monday - Friday. 8:00am - 5:00pm
Criminal Background Check
This position requires successful completion of a criminal history background check. The background check will be conducted as authorized and in accordance with University Policy 4-OP-C-7-B11.
How To Apply
If qualified and interested in a specific job opening as advertised, apply to Florida State University at https://jobs.fsu.edu. If you are a current FSU employee, apply via myFSU > Self Service.
Applicants are required to complete the online application with all applicable information. Applications must include all work history up to ten years, and education details even if attaching a resume.
Affordable Care Act
OPS employees are covered under the Affordable Care Act. OPS employees who meet certain criteria will be offered affordable health care coverage. For more information on the Affordable Care Act, please visit the Benefits website and click on Employee Insurance Eligibility.
Tobacco Free Campus
Effective January 1, 2014, tobacco use, including simulated tobacco use, is prohibited on property, interior and exterior, owned or managed by Florida State University. This policy applies to all Florida State University students, employees, consultants, contractors, visitors, and external individuals.