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Academic Success Coordinator, Senior

Northern Arizona University
Student Learning Initiatives
Closing date
Jul 30, 2021
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Job Details

Job Title: Academic Success Coordinator, Senior
Location: Student Learning Initiatives
Regular/Temporary: Regular
Full/Part Time: Full-Time
Job ID: 605542
Workplace Culture

NAU is a community devoted to student success and sustained by an unshakable commitment to our shared mission, vision, and values. We—faculty, staff, and administrators—thrive by combining our efforts and working side by side to further NAU’s culture of excellence.

Core Values One NAU side by side Student Centered | Integrity | Diversity | Service | Discovery | Excellence Northern Arizona University

Immigration Suppt/Sponsorship

NAU will not provide any U.S. immigration support or sponsorship for this position.

Job Description
    Position Summary

    Participates in the development, implementation and coordination of the Academic Success Programs which contribute to student success and prepare students for the rigors of college coursework. Contributes to the quality of the learning environment by contributing to the educational experience that fosters student success and retention.

    Essential Responsibilities

      Manages daily operations of tutoring at the North and South Academic Success Center, including but not limited to, supervising, training, and scheduling student staff, maintaining tracking database and providing assistance to students in need.Recruits, selects, hires, and trains over 50 student tutors.Acts as a resource for tutors regarding tutoring strategies; meets with tutors as needed.Works in collaboration with other ASC staff to ensure training, processes, and standards are consistent between programs.Supervises the Tutoring Graduate Assistant.Coordinates and facilitates new tutor orientations, tutor trainings, and certification programs throughout the semester.Organizes and oversees the tutor observation and evaluation process.Acts as a resource for tutors and stays up to date on current, theory driven tutoring strategies and best practices for learning center management.Coordinates staffing and supervision at the ASC satellite locations, specifically tutoring at the Native American Cultural Center, the Honors College, and Athletics Study Hall.Sets goals, implements initiatives, and evaluates ASC tutoring services.Develops a positive image of the ASCs through contacts with students, parents, staff and faculty; works with a diverse student and employee population using awareness of multicultural issues to support an effective work and service-oriented environment.Assembles and analyzes a variety of data to ensure effective utilization of resources.Manages tutoring program web presence using content management system, update website as needed and ensure accuracy.Adheres to ASC policies and ensure they are being met and that procedures are followed, both by student staff and students using ASC services.Provides and sets standards for excellent customer service, gives information in response to inquiries in person or by telephone.Responsible for administrative duties such as payroll approval and creating and maintaining student files.Assists with ASC department-wide initiatives such as marketing, representation at events, and cross-departmental trainings.Supports and engages Diversity, Equity and Inclusion practices to make the NASC and SASC welcoming to all students.Other duties as assigned.

    Minimum Qualifications
      Bachelor’s degree AND 3-5 years of relevant experience, ORA combination of related education, experience, and training.

    Knowledge, Skills, & Abilities
      Advanced knowledge and understanding of student persistence, learning capacities, and skill in designing and implementing valid tools to assess those outcomes.Advanced knowledge of higher education in the areas of academic success initiatives or similar administrative or teaching experience.Program planning, development, and implementation.Skill in prioritizing and completing multiple tasks of varying complexity and urgency in a timely and efficient manner.Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).Establishes and maintains effective working relationships.Communicates effectively.Possesses strong problem solving, organizational, and analytical capabilities.Promotes a diverse, inclusive environment.

    Background Information

    This position has been identified as a safety/security sensitive position. Therefore, per AZ Revised Statute, Northern Arizona University requires satisfactory results for the following: a criminal background investigation, employment history investigation, degree verification (in some cases) and fingerprinting.

    If you are applying for a job that requires a CDL, you will be required to register with the Federal Motor Carrier Safety Administration Drug & Alcohol Clearinghouse and adhere to the clearinghouse requirements.

    Additionally, as an employer in the state of Arizona, NAU is required to participate in the federal E-Verify program that assists employers with verifying new employees' right to work in the United States.

    Finally, each year Northern Arizona University releases an Annual Security Report. The report is a result of a federal law known as the Clery Act. The report includes Clery reportable crime statistics for the three most recent completed calendar years and discloses procedures, practices and programs NAU uses to keep students and employees safe including how to report crimes or other emergencies occurring on campus. In addition, the Fire Safety Report is combined with the Annual Security Report for the NAU Flagstaff Mountain Campus and NAU-Fort Defiance as these campuses have on-campus student housing. This report discloses fire safety policies and procedures related to on-campus student housing and statistics for fires that occurred in those facilities.

    If you would like a free paper copy of the report, please contact the NAUPD Records Department at (928) 523-8884 or by visiting the department at 525 E. Pine Knoll Drive in Flagstaff.


    The budgeted salary amount is $47,634.

    **The starting salary will be determined by the qualifications of the selected applicant balanced with departmental budget availability, internal salary equity considerations, and available market information.

    FLSA Status

    This position is exempt from the overtime provisions of the Fair Labor Standards Act (FLSA) and therefore will not earn overtime or compensatory time for additional time worked.


    This is a Classified Staff (CLS) position. NAU offers an excellent benefit package including generous health, dental and vision insurance; participation in the Arizona State Retirement System; paid vacation and 10 holidays per year; and tuition reduction for employees and qualified dependents. More information on benefits at NAU is available on the Human Resources benefits website. Classified Staff employees are in a probationary status for their first six months at NAU.

    NAU is a tobacco and smoke-free campus.

    Employees offered a position will be eligible for state health plans (including NAU's BCBS Plan). New employees are eligible for benefits on the first day of the pay period following their enrollment, after their employment date. Employees will have 31 days from their start date to enroll in benefits. Additionally, new employees will begin participating in the Arizona State Retirement System, and the long-term disability coverage that accompanies it, on the first of the pay period following 6 months after the new employee's start date.

    Learning and Development

    Your career at Northern Arizona University includes the opportunity for professional development. New employee on-boarding training includes courses to be completed within the first 30 days. If your position includes the supervision of a benefit-eligible employee, we offer the NAU Supervisors Academy for you to complete within your first 2 years.

    Application Deadline

    July 28, 2021 at 11:59 p.m.

    How to Apply

    To apply for this position, please click on the "Apply" button on this page. You must submit your application by clicking on the "Submit" button by midnight of the application deadline. If you need assistance completing your application there are instructions available on the Human Resources website or in person in the Human Resources Department located in Building 91 on the NAU Campus - on the corner of Beaver and DuPont Streets.

    If you are an individual with a disability and need reasonable accommodation to participate in the hiring process please contact the Office of Equity and Access at: 928-523-3312/TDD - 928-523-1006 or PO Box 4083, Flagstaff AZ 86011.

    Equal Employment Opportunity

    Northern Arizona University is a committed Equal Opportunity/Affirmative Action Institution. Women, minorities, veterans and individuals with disabilities are encouraged to apply. NAU is responsive to the needs of dual career couples.

    EEO is the Law Poster and Supplements

    NAU is an Employer of National Service. AmeriCorps, Peace Corps, and other National Service alumni are encouraged to apply.


    Northern Arizona University (NAU) is a public university offering undergraduate, graduate, and professional degrees of high quality and societal value.  Students are at the center of the NAU experience, which is guided by a dedicated and distinguished faculty committed to teaching, individual engagement, and research excellence.

    Our educational programs are designed to prepare our students for personal and professional success after graduation.

    Whether they earn their degrees at our historic Flagstaff campus, regionally throughout Arizona, or online, we prepare our students to achieve their human potential in ways that serve the state, the region, the nation, and the world.

    If you can see yourself as part of a university community dedicated to its students and their success, NAU might be the right fit for you.

    Find Us
    PO Box 4113 Flagstaff, AZ 86011
    United States
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