To advance the college’s mission, vision, principles, values and strategic initiatives through continuous improvement decisions. GENERAL JOB SUMMARY:
Under limited supervision, this person will be responsible for student inquiries, processing registrations and providing general continuing education learner support. Will field college-related questions, perform miscellaneous data entry and clerical tasks, and other duties as assigned. UNIVERSAL CORE COMPETENCIES: Advocate for Continual Improvement- empowering each other to identify opportunities for excellence.Collaborate with Mutual Accountability- working together with a willingness to take ownership and account for our actions. Champion Service- anticipating needs and create a welcoming, diverse, and inclusive environment. Perseverance- commitment to excellence even in the face of adversity or delay in achieving success. Lead- regardless of title, through positive influence.
Maintain knowledge of continuing education programs.Answer inbound student calls in order field questions and process registrations for continuing education classes.Place outbound calls to communicate changes to class schedules.Answer and/or re-direct basic inquiries from internal and external customers either via phone calls, email or in person. Data entry into Learning Management SystemPerform various office clerical duties including filing, typing, scanning, maintaining copiers and other equipment, ordering supplies, sorting/distributing mail, etc.Assist with department activities and events.Perform other related work duties as assigned. PERFORMANCE EXPECTATIONS:Be able and willing to represent the College in the most positive manner with prospective, former and current students, clients, suppliers and the community we serve. Must enjoy working with other people and the public and exhibit skill in working accurately with complex details.Must remain calm when confronted with many competing demands for attention.Must develop a comprehensive knowledge of the college’s organization and personnel.Must have thorough knowledge of students information systemsMust be a positive individual and possess excellent customer services skills.Be able to handle confidential information in a professional manner.Welcome, value, and nurture people of all backgrounds, perspectives, and experiences, as well as support and promote an environment that accepts differences. The statements contained herein reflect general details as necessary to describe the essential job duties/responsibilities and performance expectations of the job, which should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned.
PHYSICAL ACTIVITIES WITH/WITHOUT REASONABLE ACCOMMODATION:
Position involves sitting most of the time in an office setting. Occasional (10-33%) stooping, kneeling, crouching, grasping and walking. Frequent (34-66%) viewing computer and other close visual work and repetitive motion in using the computer to perform job-related functions. Constant (67-100%) communication: talking and listening, either face-to-face or via the telephone.MINIMUM QUALIFICATIONS:High school diploma or equivalency required. Must have at least one year experience using word processing and computer equipment. One-year customer service and data entry experience.EEO AA/STATEMENT:
Kirkwood Community College shall not engage in nor allow unlawful discrimination against any employee or applicant for employment. This includes all employment practices, hiring practices, and unwelcome harassment of applicants or employees based on race, color, national origin, creed, religion, sex, sexual orientation, gender identity, age, disability, genetic information or actual or potential parental, family, marital status or veteran status. If you have questions or complaints related to compliance with the policy please contact the Vice President of Human Resources at Kirkwood Community College, 313 Kirkwood Hall, 6301 Kirkwood Blvd., SW, Cedar Rapids, IA 52404, Telephone: 319-398-5572, Email: [email protected]
or the Director of the Office for Civil Rights U.S. Department of Education, Citigroup Center, 500 W. Madison St., Suite 1475, Chicago, IL 60661-7204, Telephone: 312-730-1560, Fax: 312-730-1576, Email: [email protected]