Administrative Assistant, Global Campus Programs

Employer
Wake Forest University
Location
Winston Salem, NC
Closing date
Oct 23, 2021

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Administrative Jobs
Academic Affairs, International Programs, Institutional & Business Affairs, Clerical & Administrative Support

Job Details

Job location: Winston Salem, NC


Employment Type: Full-time
Posted data: 2021-07-28
Req: R0003571
Please note:
  • Additional documentation must be added at the bottom of the third screen under the "My Experience."
  • Internal candidates must apply via the internal career portal. Do not proceed with your application from this website.
  • DO NOT complete the application without the required attachments as you will be unable to edit your application.
** Cover letter required for all positions and optional for facilities, campus services, and hospitality positions unless otherwise specified.

Job Description Summary

Provides administrative support for the Center for Global Programs & Studies and ensures outstanding, responsive customer service. The Administrative Assistant is the first point of reception for all constituents visiting, calling, making inquiries to the Center, and coordinates the workflow in our high-volume office environment.

Job Description

Essential Functions:

  • Provides primary administrative support for the Center for Global Programs & Studies (GPS). Greets all visitors upon entry, determines needs, and directs accordingly.
  • Answers main telephone line, responds to questions, schedules appointments via phone/email/walk-ins, maintains office calendar.
  • Processes a high-volume of incoming materials related to study abroad, international student & scholar services, and global programs. Responsibilities include data entry, filing, scanning, copying, general mailings, etc.
  • Responds to daily, general inquiries received via GPS office email account.
  • Schedules reservations for GPS conference room and other meeting spaces, provides set-up prior to meetings, and completes basic cleaning/straightening after meetings.
  • Maintains inventory of GPS office supplies and materials. Maintains reception & supply areas in an organized manner.
  • Improves office systems to ensure efficient operations and delivery of outstanding customer service to all constituents.
  • Assists with international travel forms for University constituents (faculty, staff, students). Process forms, enter data, communicate frequently with constituents regarding follow-up steps, etc.
  • Assists with intake & retrieval of immigration documents for international students, faculty, and staff.
  • Assists with logistics and planning for departmental meetings and events.
  • Other duties as assigned.

Required Education, Knowledge, Skills, Abilities:

  • Bachelor’s degree or an equivalent combination of education & experience, plus three years of related work experience.
  • Knowledge of superior customer service standards, with the ability to maintain composure & effectiveness when faced with difficult situations
  • Ability to prioritize duties in a multi-tasking, fast-paced professional environment.
  • Ability to work efficiently and effectively to organize information and maintain attention to detail.
  • Excellent verbal and written communication skills in person, via email, and by phone.
  • Demonstrated capacity to develop & maintain effective working relationships with constituents reflecting a broad range of identities, perspectives, and experiences.
  • Ability to maintain knowledge on changing regulations, requirements, and procedures across the department and related entities.
  • Proficiency using web-based software applications (i.e. Microsoft Suite, Google Applications, internet browers).
  • Ability to learn and utilize new web-based software solutions.
  • Ability to work on multiple projects simultaneously and meet deadlines.

Preferred Education, Knowledge, Skills, Abilities:

  • Experience working with college students, in an educational context.
  • Experience working with students and individuals from different cultural backgrounds.
  • International travel experience.
  • Proficiency using software applications: WordPress, Terra Dotta, Workday.
  • Notary Public.

Accountabilities:

  • Responsible for own work.
  • May assist in providing direction and problem-solving assistance for student workers.

Additional Job Description

*Applications for this position will be accepted through 11:59 p.m. EST on August 4, 2021.

Time Type Requirement

Full timeNote to Applicant:This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by his/her supervisor.

In order to provide a safe and productive learning and living community, Wake Forest University conducts background investigations and drug screens for all final staff candidates being considered for employment.

Wake Forest seeks to recruit and retain a diverse workforce while promoting an inclusive work environment committed to excellence in the spirit of Pro Humanitate. In adherence with applicable laws and as provided by University policies, the University prohibits discrimination in its employment practices on the basis of race, color, religion, national origin, sex, age, sexual orientation, gender identity and expression, genetic information, disability and veteran status and encourages qualified candidates across all group demographics to apply.

Company

Wake Forest University, formed in 1834, has experienced decades of growth and innovation.  WFU is a distinctive university that combines a liberal arts core with graduate and professional schools and innovative research programs.  The University embraces the teacher-scholar ideal, which prizes the personal interaction between students and faculty.  It is a place where exceptional teaching, fundamental research and discovery, and the engagement of faculty and students in the classroom and the laboratory are paramount.

Wake Forest University is a community that seeks the enlightenment and freedom which come through diligent study and learning. Its higher goal, however, is to give life to the University motto "Pro Humanitate," as members translate a passion for knowledge into compassionate service. The community shares a tradition that embraces freedom and integrity and acknowledges the worth of the individual. The heritage, established by the school's founders and nurtured by succeeding generations, promotes a democratic spirit arising from open-mindedness and discourse. Wake Forest fosters compassion and caring for others. Its collective strength and character are derived from the values and distinctive experiences of each individual; therefore, it affirms the richness of human intellect and culture and its contribution to knowledge, faith, reason, and dialogue. Furthermore, it strives toward a society in which good will, respect, and equality prevail. To that end, Wake Forest University rejects hatred and bigotry in any form and promotes justice, honor, and mutual trust.​

The University is comprised of:  the undergraduate college, Graduate School of Arts and Sciences, School of Business, School of Divinity, School of Law, and School of Medicine (located on the Bowman Gray campus with Wake Forest University Baptist Medical Center) and today enrolls about 4,846 undergraduates and 2,823 students in graduate programs at its principal location, the Reynolda campus.  Students at Wake Forest University enjoy a great deal of access to and interaction with world-class faculty both in and out of the classroom setting with a student-faculty ratio of 11:1.  Wake Forest employs approximately 2,772 full and part-time faculty and staff.

Wake Forest is a collegiate university offering a vibrant, intellectual community with a rich cultural life, an impressive array of facilities, and a strong athletics program competing in the fifteen-team Atlantic Coast Conference (ACC).  Since its founding, the university has adopted the motto “pro humanitate,” which is exemplified by a deep institutional commitment to public service and engagement with the world. Wake Forest has a strong commitment to holistic, eight-dimensional well-being for students, faculty and staff as evidenced in the Thrive initiative.

Winston-Salem, NC

Wake Forest is located in Winston-Salem, NC, a beautiful, mid-sized city centrally located in the Piedmont-Triad region of North Carolina.  Winston-Salem is a family-friendly city with high quality schools, numerous outdoor recreational activities and events, and is known for its vibrant and thriving arts scene.

Winston-Salem residents enjoy close proximity to the beautiful Blue Ridge Mountains (1.5 hours) and Atlantic beaches (4 hours), a moderate climate with four distinct seasons, a very reasonable cost of living, and an eclectic variety of restaurants, wine bars, and breweries for dining with friends and family.  Winston-Salem offers many of the amenities of a large city but with the sense of community and quality of life of a smaller town (www.visitwinstonsalem.com).

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