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Manager of IT Operations

Employer
Washington State University
Location
Pullman, WA
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Job Details

Employment Type: Full-time
Posted data: 2021-07-15
Req: R-1800

Title:

486CS-NN - IT Customer Support - Manager

Business Title:

Manager of IT Operations

Location:

Employee Type:

Classified

Job Family:

Civil Service - Not OT Eligible

Position Details:

Summary of Duties:

This position will provide leadership and oversight across several key areas of IT Operations at WSU Everett. Specifically, this position will oversee the IT Service Center, IT Systems, IT Infrastructure, IT Development/Architecture for WSU Everett. This position is the Area Technology Officer for WSU Everett and the Everett University Center and will engage all areas of the WSU system in matters of IT governance and leadership. This position will be the face of IT at the WSU Everett Campus/Everett University Center. This position is also responsible for developing and managing budgets, including lifecycle management of IT hardware/software, the management of an IT service center, and handling position and personnel duties. Additionally, this position will assist the Chancellor of WSU Everett in capital planning, space management, and any other areas of IT Operations and ongoing projects as necessary. This position will work with the Chancellor, Staff, and Faculty to grow and sustain the programs and services within IT Operations.

WSU Everett is a small but growing campus. The WSU Everett campus is also home to the Everett University Center (EUC), which offers programs from Western Washington University (WWU), Eastern Washington University (EUC), and University of Washington – Bothell (UW-Bothell). The WSU Everett IT department currently consists of 1.0 FTE permanent IT staff, and three to four part-time student workers throughout the year. This position is hands on and will be the second FTE permanent IT staff. This position will be expected to provide back up to the desktop support role when necessary. This position will serve as the point of contact for Network related issues.

This position leads, directs, and oversees the highly technical and complex tasks associated with the enterprise level services, including the design, implementation, day-to-day operations, and monitoring of technical data, desktops, laptops, phones, tablets, video conferencing and related hardware and applications. Provides frequent and regular reports to leadership teams to verify compliance with accepted Service Level Agreements. Manages IT infrastructure resources appropriately to ensure enterprise systems are functioning appropriately and being implemented in a secure manner according to industry-recognized best practices. Creates and manages individual projects as necessary. Manages team activities such as developing, designing, implementing, testing, and maintaining small- and large-scale technical systems or projects. Conducts annual reviews of assigned services and functions, and initiates new or revised IT policies, procedures, methods, and SLAs. Establishes tactical and operational priorities.

Required Qualifications:

  • Bachelor’s degree in a related technology field plus six years of information technology experience; OR equivalent education/experience.
  • The six years of IT experience should include at least two years of experience in a leadership role.


Preferred Qualifications:

  • Professional experience reviewing, testing, designing, building and delivering endpoint and video conferencing services in a large, complex, and diverse enterprise environment.
  • Working knowledge and understanding of Windows, IOS, and Linux, and associated scripting tools.
  • Working knowledge of Palo Alto Global Protect VPN.
  • Working knowledge and understanding of networking.
  • Experience with enterprise configuration management solutions.
  • Experience in Distance Learning systems (e.g. Canvas).
  • Working knowledge of Microsoft Active Directory environment, Microsoft Operating Systems and Office 365 applications to include Teams and OneDrive.
  • Working knowledge of Networks to include VOIP devices.
  • Experience supervising, mentoring, and developing staff.
  • Exposure to project management practices (either Agile or PMP) and the demonstrated ability to follow project management guidelines to complete projects successfully.
  • Demonstrated ability to work as both a member and the leader of a team.
  • Ability to convey technical information to a diverse audience through written documents and oral presentations.
  • Public speaking experience, e.g., presentations, training.
  • Experience with Polycom and Zoom classroom endpoints.
  • Experience developing and managing budgets.
  • Experience developing and managing technical systems or projects.
  • Experience managing Windows Servers and Virtual Machines.
  • Management of Cisco Networks both wired and wireless, Meraki experience a plus, ONT to the desktop.
  • Experience with enterprise virtualization and data storage technologies and tools.
  • Experience with enterprise configuration management solutions such as SCCM.
  • Experience with system restore software, Deep Freeze experience a plus.
  • Industry certifications (Network+, CCNA, Security+, MS MCSA).
  • Experience with Apple products including iPads.
  • Experience with digital signage such as BrightSigns.
  • Experience with troubleshooting tools such as Splunk.

Additional Information:

Area/College: WSU Everett
Department Name: WSU Everett IT
City, State, Zip: Everett, WA 98201
Department Link: https://everett.wsu.edu/
Monthly Salary: $7,123 +DOE
FTE: 100%
Permanent/Temporary: Permanent
Screening Begin Date: This recruitment has been reposted and will remain open until filled. Screening will begin on July 22, 2021
Background Check: This position has been designated by the department to require a background check.
Application Instructions:

Applicants must attach the following documents to their online application: 1) resume and 2) cover letter.

Application materials should clearly communicate how the applicant meets all required qualifications and additional requirements.
Required Documents: Resume and Cover Letter

Time Type:

Full time

Position Term:

12 Month

WASHINGTON STATE UNIVERSITY IS AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EDUCATOR AND EMPLOYER. Members of ethnic minorities, women, special disabled veterans, veterans of the Vietnam-era, recently separated veterans, and other protected veteran, persons of disability and/or persons age 40 and over are encouraged to apply.

WSU employs only U.S. citizens and lawfully authorized non-U.S. citizens. All new employees must show employment eligibility verification as required by the U.S. Citizenship and Immigration Services.

WSU is committed to providing access and reasonable accommodation in its services, programs, activities, education and employment for individuals with disabilities. To request disability accommodation in the application process, contact Human Resource Services: 509-335-4521 (v), Washington State TDD Relay Service: Voice Callers: 1-800-833-6384; TDD Callers: 1-800-833-6388, 509-335-1259(f), or hrs@wsu.edu.

Company

Working at Washington State University

Founded as the people’s university, WSU embraces its land-grant heritage, seeking to transform lives through education, research, and community engagement and service. The University has been delivering life-changing knowledge and discoveries to the state, region, nation, and the world for nearly 130 years. WSU enjoys productive partnerships with major industries in the state, including agribusiness, aerospace, health care, software, technology, and construction. The colleges at WSU Health Sciences Spokane have formed robust partnerships across the state of Washington, both with large medical centers and hospitals, as well as a variety of rural and community hospitals and clinics.

WSU is Washington’s land-grant university with campuses located statewide in Everett, Pullman, Spokane, Tri-Cities, Vancouver, and online through the Global Campus. WSU also has research centers located throughout the state and extension offices in every county. Learn about WSU’s statewide reach.

WSU employees promote academic excellence and innovative research with nationally recognized academic programs, renowned professors, students who make a difference, and vibrant communities.

WSU offers staff and faculty a comprehensive benefits package as well as professional development and a host of work/life quality programs. Explore WSU’s benefits.

Review the application instructions for instructions and tips on using the WSU Jobs site and applying for jobs at WSU.

WSU is Washington’s land-grant university with campuses located statewide in Everett, Pullman, Spokane, Tri-Cities, Vancouver, and online through the Global Campus. WSU also has research centers located throughout the state and extension offices in every county. Learn about WSU’s statewide reach.

WSU employees promote academic excellence and innovative research with nationally recognized academic programs, renowned professors, students who make a difference, and vibrant communities.

WSU offers staff and faculty a comprehensive benefits package as well as professional development and a host of work/life quality programs. Explore WSU’s benefits.

Review the application instructions for instructions and tips on using the WSU Jobs site and applying for jobs at WSU.

Diversity Profile: Washington State University

As a land-grant institution, diversity, equity, and inclusion serve as core values and beliefs of Washington State University (WSU). At the university, college, or department level, WSU is committed to fostering open, proactive dialogue to create a more inclusive culture at all its locations including the five physical campuses and its online Global Campus, as well as its 39 Extension offices, four research centers, and 25 small business development centers.

Core Belief

WSU is committed to achieving an ethical and socially just society for all. Instituting social change on a large scale begins at home with system-level policies that actively promote equity. The University is committed to diversity, equity, and inclusion throughout every aspect of its statewide system. We strive to create a climate that enables underrepresented students, faculty, and staff to thrive in communities that foster a sense of belonging in a culture of inclusion. The ultimate goal? Creation of institutional culture in which inclusion and equity are the norms, a model that helps move the world toward a place in which all people are treated with dignity and respect.

Core Value

Equity, diversity, inclusion, and belonging. Promotion of an ethical and socially just society through an intentional commitment to equity, diversity, and inclusion.

WSU’s core ideology can be found in its System Strategic Plan. 

WSU’s Student Body

WSU's student body statewide is ethnically diverse: 31 percent of our students are underrepresented minorities, and first-generation students represent nearly 33 percent of the total enrollment. About 15 percent of WSU students hail from outside the state of Washington and about 7 percent are international students. System-wide enrollment reached a record 31,607 students in fall 2019.

Associate Vice Provost for Inclusive Excellence Recently Announced

Dr. Lisa Guerrero was recently named associate vice provost for inclusive excellence. Guerrero has been an active advocate for diversity and inclusion since joining the WSU faculty in 2004. She is currently a professor of Comparative Ethnic Studies in WSU’s School of Languages, Cultures, and Race. She will maintain her faculty position, while serving as associate vice provost in a half-time appointment.

Dr. Guerrero will provide leadership to academic affairs in implementing WSU’s commitment to equity, diversity, and inclusion. She will help to identify and implement best practices and evidence-based approaches in faculty hiring, tenure and promotion, research support, faculty retention, teaching and mentoring, and curriculum planning. One of her first areas of responsibility will be to oversee the Racism and Social Inequality in the Americas faculty cluster hire program for Fall 2021.

Representative Affinity Groups

Representative affinity groups within the Washington State University system include the following:

WSU Resources and Offices

WSU Human Resource Services supports a climate of integrity and equity that actively reflects open, respectful dialog. Additional resources are available on the Human Resource Services website.

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