Public Safety Telecommunicator - Journey

East Carolina University
Greenville, NC
Closing date
Aug 2, 2021

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Administrative Jobs
Institutional & Business Affairs, Safety & Security

Job Details

Job Title:

Public Safety Telecommunicator - Journey

Position Number:


Vacancy Open to:

All Candidates



Department Homepage:

Advertising Department:



Administration & Finance

Classification Title:

15826 Public Safety Telecommun

Competency Level:

2 - Journey

Working Title:

Public Safety Telecommunicator

Number of Vacancies:


Full Time Equivalent (FTE):


Full Time or Part Time:

Full Time

Recruitment Range:

$31,200 - $40,883

Anticipated Hiring Range:

$31,200 - $31,290

Salary Grade Equivalency:


Work Schedule:


Work Hours:

(3) 12-hour shifts and (1) 8-hour shift

Position Location (City):


Job Category:

Staff - Service

Organizational Unit Overview:

The purpose of the East Carolina University Police Department is to provide the campus community with a safe and orderly environment conducive to the educational mission of East Carolina University. To accomplish this, the police department protects lives and property, investigates crimes, presents programs to deter crime and enforces federal, state and local laws and/or policies. The East Carolina University Police Department consists of the following divisions: Patrol Operations (Bicycle Patrol, Foot Patrol and Vehicle Patrol), Investigations, Crime Prevention, Telecommunications & Records, & the Office of the Chief.

Job Duties :

The primary purpose of a Police Telecommunicator is to operate the Telecommunications Office at the East Carolina University Police Department 24 hours a day, seven days a week. It is essential for the Telecommunicator to possess the ability to multi-task and to possess critical thinking skills during his or her shift. The Telecommunicator will monitor and operate all communication equipment, maintaining contact with all field personnel and other enforcement agencies by means of radios, telephone systems, computer terminals and face-to-face contact. This will keep the flow of communications between the general public, departmental employees, and other law enforcement agencies running smoothly and swiftly.

The selected candidate will be responsible for operating a communications center. Duties of this position consist of operating a two-way radio; monitoring and operating multiple telephone lines; operating a Computer- Aided Dispatch (CAD) computer station; monitoring and operating fire, intrusion, and panic alarm systems; monitoring security cameras; communicating effectively with the public; and typing and filing reports. The ECU Police Department is a 24-hour, 365 days-per-year operation.

Candidates will work with a diversified community; communicate effectively with those who may be irate; make effective decisions in emergency life and death situations; prioritize calls and identify potential dangers; and work as a member of a team and interact favorably with all students, staff, faculty, and visitors. The selected candidate will be able to work 12-hour rotating shifts.
Prefer DCI Certification, but will consider uncertified candidates. If not certified, the selected candidate must, within 45 days of hire, attend a four- day class in the operation of a police computer and successfully pass a test for certification.

Minimum Education/Experience:

High School diploma and sufficient experience to demonstrate ability to work under pressure. Additional Education and Experience will be necessary for progressive steps (Journey and Advanced). Requires certification as a Division of Criminal Information computer operator or the ability to achieve certification within 45 days of employment. May require Basic Telecommunicator Certification in accordance with the provisions of the North Carolina Criminal Justice Training and Standards Commission or the ability to achieve certification within one year of employment. All degrees must be received from appropriately accredited institutions.

License or Certification required by statute or regulation:


Preferred Experience, Skills, Training/Education:

Candidate must undergo an extensive background investigation including, but not limited to, psychological evaluation, medical exam, and drug screen.

License or Certification required by the Department:

DCI certification.

Special Instructions to Applicant:

* Please ensure your full range of knowledge, skills, abilities, experience and education are listed on your application. Do not write ‘see resume’ on your application when completing the job duties section. * If you answer the questions at the end of the application, please ensure your application reflects the knowledge, skills, abilities and experiences to support your answers (see job duties section of previous employment). * Failure to answer the questions at the end of the application will not preclude your application from being considered but may result in your application not receiving full consideration of your knowledge, skills, and abilities. * Applicants must be currently authorized to work in the United States on a full-time basis.

Job Open Date:


Job Close Date - Positions will be posted until 11:59 p.m. EST on this date; If no closing date is indicated, the position will be posted until filled and may close at any time after the recruitment has been completed. :


Open Until Filled:


Quick Link for Direct Access to Posting:

Alternate option:

If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.


East Carolina University is an equal opportunity and affirmative action employer and seeks to create an environment that fosters the recruitment and retention of a more diverse student body, faculty, staff and administration. We encourage qualified applicants from women, minorities, veterans, individuals with a disability, and historically underrepresented groups. All qualified applicants will receive consideration for employment without regard to their race/ethnicity, color, genetic information, national origin, religion, sex, sexual orientation, gender identity, age, disability, political affiliation, or veteran status.

Individuals requesting accommodation under the Americans with Disabilities Act Amendments Act (ADAAA) should contact the Department of Human Resources at (252) 737-1018 (Voice/TTY) or [email protected].

Eligibility for Employment:

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. ECU participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. If highest degree earned is from an institution outside of the U.S. and its territories, final candidates are required to have their degree validated as equivalent to the degree conferred by a regionally accredited college or university in the U.S.

Office of Human Resources Contact Information:

If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at (252) 328-9847 or toll free at 1-866-489-1740 or send an email to [email protected] Our office is available to provide assistance Monday-Friday from 8:00-5:00 EST.


ECU offers a challenging academic environment and an energetic campus life. We are committed to excellence through a talented and diverse faculty and staff. One of the perks of working at ECU is that you can take up to 9 credit hours of classes per year at no cost to you. There is also a textbook loan program in place available to permanent ECU staff and faculty, or their eligible dependent children or spouse. ECU also offers excellent benefits, including health care and retirement plans, and generous leave time.

Scholarship. Discovery. Service. Leadership.

Here, those values are more than just buzzwords. They indicate the wealth of opportunity that ECU students experience while engaging in the rigorous pursuit of knowledge. They define the many ways in which students innovate and forge new paths. They encompass the life lessons our students learn while serving others and improving communities. They emphasize the encouragement our students receive to stand up and lead the way into a brighter tomorrow.

To be a national model for student success, public service and regional transformation, East Carolina University:

  • Uses innovative learning strategies and delivery methods to maximize access;
  • Prepares students with the knowledge, skills and values to succeed in a global, multicultural society;
  • Develops tomorrow's leaders to serve and inspire positive change;
  • Discovers new knowledge and innovations to support a thriving future for eastern North Carolina and beyond;
  • Transforms health care, promotes wellness, and reduces health disparities; and
  • Improves quality of life through cultural enrichment, academics, the arts, and athletics.

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