Assistant Dining Services Manager

Employer
University of Puget Sound
Location
Dining & Conference Services
Closing date
Oct 21, 2021

Job Details

Job Title: Assistant Dining Services Manager
Location: Dining & Conference Services
Regular/Temporary: Regular
Full/Part Time: Part-Time
Job ID: 5888
Staff Posting Details Appointment: regular, part-time (.75FTE). Position is 40 hours per week during the academic year and summers off.

Position Summary: Oversees the set-up, service, staffing and cleanup for all meal services for up to 7,000 transactions daily in a residential college environment. Complies with Dining & Event Services (DES) standards and philosophy in performing all key areas of accountability and other essential duties and responsibilities.

Essential Job Functions and Responsibilities:

    Manages daily Diner operations with an emphasis on customer service.Scheduling of staff to ensure continuous coverage throughout service timesDaily supervision of all Diner positionsGeneral oversight of staff membersFollows and adheres to departmental and University protocols, standards, rules and policiesEnsures proper signage for product identification and dietary concernsDrives servery Hazard Analysis for Critical Control Points (HAACP) compliance and general cleanliness
Customer issues/suggestionsHelps resolve immediate customer issues: escalate to Director of Dining and Cafes if unable to resolve within approx. 5 minutesCollaborates on solutions for customer suggestions/requestsLeads and develops regular and student staff members, creating a dynamic staffing environment.Interviews and hires student staff Ensures proper orientations and training of all staff members, including temporary staffProvides continuous customer service trainingAssists the management team in evaluating and developing staff performance Works with supervisor to coach staff on performance issues, taking corrective action as needed Participates in progressive counseling as appropriateCommunicates departmental initiatives and announcements, University events, and other pertinent information to staff membersCommunicates any issues promptly to supervisor. Participates in resolution as appropriateActively participates in venue improvement planning, including new product/menu concepts, marketing and signage, and pricingWorks in a collaborative manner with culinary, conference, catering and purchasing teams, as well as other University groupsCoordinates with catering and other teams on special eventsOccasionally works in diner stations as neededMotivates staff, cultivates team building and problem solvesMaintains comfortable and pleasant environment for guestsPerforms duties in a safe manner and reports all accidents to the immediate supervisorPerforms other duties as assigned by supervisorComplies with Dining & Event Services standards and philosophyAdheres to policies as outlined in the DES HandbookAbility to respectfully work, communicate and provide leadership within a diverse campus communityQualifications:

    Demonstrates time management skills supporting a complex work load; ability to prioritize and manage multiple projectsWell versed in Microsoft Software Suite, Zoom and Google DriveAbility to pass pre-employment background inquiry and testing, including a physical, drug screening, and strength testMust possess a valid Food Worker CardRegular and reliable attendanceAbility to respectfully work, communicate and provide leadership within a diverse campus community
Supervisory Responsibilities

  • Supervises Dining Service Workers
  • Assists Dining Services Managers in personnel functions including hiring, performance evaluations, discipline and scheduling
  • Assures The Diner staff is doing their jobs adequately
  • Manages hours and schedules for all Diner staff members
  • Enforces policies as outlined in the DES Staff Handbook
Education/Experience

    A college or university degree with one or more years of related experience; or an equivalent combination of education, training and experience.
Language Skills

    Must be able to speak clearly, listen attentively, read, write, and understand EnglishAbility to communicate with all levels of staff members in various settings, including one-on-one and small groupsTact in working with professional peers from other departments and all subordinates
Mathematical Skills

Reasonable skill in computing, reporting and working with numbers as it applies to pricing and cashiering; calculating work schedules and time-cards; estimating production needs

Reasoning Ability

    Proven strategic planning skills and a customer focused business approachAbility to think quickly and accurately, showing initiative and sound judgmentAbility to communicate operational challenges, with recommended solutions where possible
Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Regularly required to stand, walk, and reach with hands and armsFrequently required to use hands to finger, handle, or feel; stoop, kneel, crouch, or crawl; talk or hear; and taste or smellRegularly required to lift and/or move up to 30 pounds
Compensation and Benefits: Up to $21.00/hr DOE. Decisions about starting salaries are made based on the extent and relatedness of the candidate's education and experience and on internal equity and market considerations.

Puget Sound offers a generous benefits package. For more information, visit: http://www.pugetsound.edu/about/offices-services/human-resources/overview-of-university-benefit/.

Application Deadline: Search and selection procedures will be closed when a sufficient number of qualified candidates have been identified.

    ResumeLetter of Interest
Applications submitted without the required attachments will not be considered.

All offers of employment are contingent on successful completion of all required background checks and if applicable for the position, drug screen, physical test and functional assessment. All new hires will be required to submit proof of COVID-19 vaccination or approved exemption.

Diversity Statement:

    We acknowledge the richness of commonalities and differences we share as a university community; the intrinsic worth of all who work and study here; that education is enhanced by investigation of and reflection upon multiple perspectives.We aspire to create respect for and appreciation of all persons as a key characteristic of our campus community; to increase the diversity of all parts of our University community through commitment to diversity in our recruitment and retention efforts; to foster a spirit of openness to active engagement among all members of our campus community.We act to achieve an environment that welcomes and supports diversity; to ensure full educational opportunity for all who teach and learn here; to prepare effectively citizen-leaders for a pluralistic world.
Puget Sound is committed to an environment that welcomes and supports diversity. We seek diversity of identity, thought, perspective, and background in our students, faculty, and staff. To learn more please visit: http://www.pugetsound.edu/about/diversity-at-puget-sound/

The University of Puget Sound is an equal opportunity employer.

Company

Working at University of Puget Sound

The University of Puget Sound is an independent residential undergraduate liberal arts college with selected graduate programs building effectively on a liberal arts foundation. The University, as a community of learning, maintains a strong commitment to teaching excellence, scholarly engagement, and fruitful student-faculty interaction.

The mission of the University is to develop in its students capacities for critical analysis, aesthetic appreciation, sound judgment, and apt expression that will sustain a lifetime of intellectual curiosity, active inquiry, and reasoned independence. A Puget Sound education, both academic and co-curricular, encourages a rich knowledge of self and others, an appreciation of commonality and difference, the full, open, and civil discussion of ideas, thoughtful moral discourse, and the integration of learning, preparing the University's graduates to meet the highest tests of democratic citizenship. Such an education seeks to liberate each person's fullest intellectual and human potential to assist in the unfolding of creative and useful lives.

The University of Puget Sound campus offers a unique blend of ingredients for immersing yourself in learning: the unparalleled scenery of the Pacific Northwest, traditional Tudor-Gothic architecture, leafy enclaves for quiet study, and common areas infused with an indisputable energy. The campus is just minutes away from downtown Tacoma, with its revitalized waterfront, thriving arts and culture scene, and an eclectic mix of retail shops and restaurants.

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