OFFICE SUPPORT ASSISTANT IV

Employer
University of Missouri
Location
Columbia
Closing date
Jul 29, 2021

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Administrative Jobs
Institutional & Business Affairs, Clerical & Administrative Support

Job Details

Job Title: OFFICE SUPPORT ASSISTANT IV
Location: Columbia
Full/Part Time: Full-Time
Job ID: 37604
Hiring Department

Residential Life

Job Description

Manage the room move request process including but not limited to communication, problem-solving with resident and professional staff within Residential Life.

Maintain understanding and working knowledge of department processes/procedures to provide the best residential experience for residents.

Manage the summer housing process; including but not limited to: applications, contracts, assignments, room moves and other ancillary tasks related to summer residents.

Primary liaison for the department with a variety of University departments, such as Cashiers, Admissions, Financial Aid, Registration, International Center and various other administrative departments.

Collaborate with various members within Residential Life team to achieve optimal occupancy and satisfaction for residents.

Ensure department data integrity with regards to capacity and occupancy.

Have a full and clear understanding of data to assist with generating and summarizing ad hoc reports.

Greet guests, answer departmental phone, route calls to appropriate person(s), answer department inquiries from interested parties (prospective and current students, parents) and other general questions.

Understand and infer urgency and utilize appropriate tone when communicating.

Involvement with other duties and responsibilities is expected in order to serve the customer and maintain our Residential Life and Student Affairs mission.

Salary

Salary Range: $13.27 - 14.50/hr depending on experience

Grade: GGS 006

University Title: Office Support Assistant IV

Internal applicants can determine their university title by accessing the Talent Profile tile in myHR.

Shift

Monday - Friday

8:00 a.m. - 5:00 p.m. (some nights and weekends, as needed)

Minimum Qualifications

High School Diploma or an equivalent combination of education and experience and at least 5 years of experience from which comparable knowledge and skills can be acquired is necessary.

Preferred Qualifications

Office experience is preferred.

Directly related education or training may be substituted for experience.

Strong customer service skills.

Interpersonal communication skills are necessary.

Outstanding collaboration as a member of a team and positive attitude

Ability to type proficiently.

Competency to utilize computer-based office software and web-based applications, including excel database

Ability to understand complex systems, perform multiple tasks using multiple procedures at the same time.

Other important characteristics include a strong work ethic, personal integrity, and a commitment to the mission and values of the University of Missouri.

Application Materials

Completed online applications and resumes' will be accepted until position is filled.

Benefit Eligibility

This position is eligible for University benefits. The University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, and educational fee discounts. For additional information on University benefits, please visit the Faculty & Staff Benefits website at http://www.umsystem.edu/totalrewards/benefits

Diversity Commitment

The University of Missouri is fully committed to achieving the goal of a diverse and inclusive academic community of faculty, staff and students. We seek individuals who are committed to this goal and our core campus values of respect, responsibility, discovery and excellence.

Equal Employment Opportunity

Equal Opportunity is and shall be provided for all employees and applicants for employment on the basis of their demonstrated ability and competence without unlawful discrimination on the basis of their race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity, gender expression, age, disability, protected veteran status, or any other status protected by applicable state or federal law. This policy shall not be interpreted in such a manner as to violate the legal rights of religious organizations or the recruiting rights of military organizations associated with the Armed Forces or the Department of Homeland Security of the United States of America. For more information, call the Vice Chancellor of Human Resource Services/Affirmative Action officer at 573-882-4256.

To request ADA accommodations, please call the Disability Inclusion and ADA Compliance Manager at 573-884-7278.

EEO IS THE LAW

To read more about Equal Employment Opportunity (EEO) please use the following links:

Organization

Working at University of Missouri

The University of Missouri was founded in 1839 in Columbia, Mo., as the first public university west of the Mississippi River and the first state university in Thomas Jefferson's Louisiana Purchase territory. Today, MU is a $2.1 billion enterprise and an important investment for the state and nation.

MU provides all the benefits of two universities in one: It's a major land-grant institution with a statewide mission of service to citizens and Missouri's largest public research university. Considered one of the nation's top-tier institutions, Mizzou is the flagship campus of the four-campus University of Missouri System. It is one of only 34 public universities, and the only public institution in Missouri, to be selected for membership in the Association of American Universities.

The state’s most comprehensive university, MU offers more than 300 degree programs through 19 colleges and schools and is one of only five universities nationwide with law, medicine, veterinary medicine and a nuclear research reactor on one campus.

Mizzou has a diverse enrollment with 35,000 students from every county in Missouri, every state in the nation and 120 countries. The favorite classroom for the best and brightest, Mizzou attracts more valedictorians, Curators Scholars and Bright Flight Scholars than any other college or university in Missouri. Twenty-six percent of MU freshmen come from the top 10 percent of their high school classes.

MU’s nationally prominent faculty bring discoveries into the classroom, publish more than 1,600 books and scholarly articles each year and spend about $235 million annually on scientific research; they account for 70 percent of the research dollars flowing to Missouri public universities. Ninety-two percent of full-time, ranked faculty hold doctorates or the highest degree in their field.

MU students are uniquely prepared for success in life as global citizens. For example, Mizzou is nationally known for its campus writing program, learning communities and first-year experiences. The National Science Foundation has recognized MU as one of the top-10 universities in the country for undergraduate research opportunities. In fact, experiential learning is an essential part of an MU degree. Real-world media experience, or the Missouri Method, in journalism and a problem-based curriculum in medicine are two examples. Students also participate in Missouri’s largest study abroad program and contribute 180,000 hours of community service each year.

Mizzou graduates more than 8,000 students annually, granting 25 percent of all bachelor's degrees, 23 percent of master’s degrees and sixty-five percent of all doctoral degrees earned at Missouri's public universities. Roughly one in three degrees are in math, engineering, information technology, health and other science fields.

Designated a botanic garden, MU’s 1,262-acre main campus features more than 42,000 plants and trees and is an important outdoor laboratory for 10 academic programs. Many university buildings are listed on the National Register of Historic Places.

Popular media consistently call Columbia, Mo., one of America’s best places to live because of its excellent quality of life. Mizzou is by far the largest employer in the area with more than 13,000 full-time employees.

Citizens across the state connect with Mizzou by participating in Extension programs in every county, visiting MU Health Care specialists, competing in state competitions in MU facilities and cheering on the Missouri Tigers at athletic events. A member of the Southeastern Conference, Mizzou's NCAA Division I athletic program has 20 sports, many ranked in the top 25 nationally.

Careers at Mizzou

You've come to the right place to find your new career or to make the leap to the next level. Whether you are just starting out or a seasoned professional in your field, and no matter what kind of job you are looking for, chances are that we have the right opportunity for you.

Why? Because Mizzou is not just a world-renowned educational and research institution, The University of Missouri is also one of the biggest, most versatile employers in Columbia, MO. And we don't just have first-rate faculty and students, we have first-rate staff too! Whether you are a finance professional, a plumber, a research scientist, a preschool teacher, a food services worker, a custodian, a graphic designer, or a swimming coach, working at MU means you know you are a part of something big — you're making a difference in the world.

We have it all: challenging and engaging work, a wide variety of jobs to fit your career goals, great benefits, career development and training, work-life fit, beautiful surroundings, a rich tradition and history, a sense of community and belonging, and a proven commitment to diversity in the workplace.

Here are some resources to familiarize yourself with Columbia, Mo., if you are relocating to the area:

 

 

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