STUDENT SUPPORT SPECIALIST II Location:
Columbia Full/Part Time:
Full-Time Job ID:
STUDENT SUPPORT SPECIALIST II
School of Health Professions
University of Missouri - Columbia
Job Description Summary:
Coordination of front office functions for School of Health Professions Academic Advising, Student Recruitment, Student Career Services, and Experiential Learning.
- Serve as primary point of contact for prospective and current students, their families, faculty and staff, and other visitors to The School of Health Professions. Develop a student-centered, friendly, resourceful, and positive culture to represent the School and effectively manage the check-in and greeting process.
- Answer and facilitate inquiries (phone calls, in person, email) from students, faculty, staff, and visitors to the school. Appropriately support students in distress or who have complex issues; helping student directly or referring them elsewhere. Communicate with staff in academic advising, career services, recruitment, and experiential learning if appointments are delayed or special circumstances arise. Develop working knowledge of academic programs within School, as well as offices and academic divisions and offices across campus that support student recruitment and retention. Appropriately follow FERPA guidelines, and use tact and discretion when working with confidential student information.
- Evaluate transfer and readmission applications in accordance with SHP standards; forward applicant information when appropriate and manage correspondence regarding decisions as well as keep corresponding records; manage MU Connect advising referrals; assist with evaluating advising caseloads and assign advisors continually to students who enter the School; update student records as appropriate (academic actions, graduation date changes, graduation honors, etc.). Coordinate advising evaluations (approximately 500-700 evaluations) and student correspondence, including collection, data entering, and report formatting for use by each advisor, the Director, and school and campus leadership. Generate permission numbers, respond to students and faculty on time sensitive enrollment needs, assist with SHP scholarships as needed, and communicate with other campus offices on matters related to SHP.
- Along with Director, coordinate commencement ceremony, including attending campus commencement meetings, execute ceremony logistics, communicating with event facilities staff, facilitating special requests from guests and graduates, ordering honors cords, coordinating gonfalon use for awards season (arranging placement/pick-up and drop off), developing ceremony instructions for student services staff, contacting signers and singer for ceremony, ordering and coordinating delivery of regalia for speaker, and overseeing reader cards and platform party cards.
- Managing appointment check ins for Academic Advising, Recruitment, Career Services, and Experiential Learning; continually evaluate and enhance current office procedures to provide the best options for both students and staff; provide ongoing supervision and training to student staff on office procedures and customer service skills; direct supervisor of student workers.
- Managing e-files for academic advising, including overseeing the scanning, storing, and archiving of files based on UM System records guidelines. Use multiple student information systems, including: myZou (PeopleSoft); SIS database, Cognos, MU Connect, Perceptive Content, etc. Compile data and reports on an ongoing basis for various constituents.
- Other job-related duties and projects as assigned.
Salary Range: $15.29 - $26.11 per hour
Grade: GGS 007
University Title: Student Support Specialist II
Internal applicants can determine their current grade and university title by accessing the Job Information page through the Additional Employee Info tile in myHR.
Monday - Friday
8:00 a.m. – 5:00 p.m.
A Bachelor’s degree or an equivalent combination of education and experience from which comparable knowledge and skills can be acquired is necessary.
Experience in an educational setting working with students.
Completed online application, cover letter, and resume.
Applications should be submitted on-line through the University of Missouri website: https://hrs.missouri.edu/find-a-job/staff (search for Job Opening 37562.)
Applications will be reviewed until well-qualified applicants are identified to advance to the interview process.
The MU School of Health Professions (SHP) is the University of Missouri system’s only school of health professions and the state’s only public health program located on a health sciences campus. Its mission is to improve the health and well-being of others. Every day, SHP faculty, staff, and students work towards changing lives through the integration of teaching, service and discovery. https://healthprofessions.missouri.edu/about/
With programs in rehabilitation, diagnostic and imaging sciences, public health. and social work, graduates of the School of Health Professions fill critical roles in health care. The school is comprised of seven departments and 13 disciplines, each with their own specialized accreditation processes. The school also hosts a satellite program of the University of Missouri-Kansas City College of Pharmacy.
Health professions account for more than 60 percent of the total U.S. health care workforce. Jobs in health professions are projected to grow at least through 2026, according to the Bureau of Labor Statistics. The school is an important member of the University of Missouri Health System. Other members include the Sinclair School of Nursing, the School of Medicine, University Hospitals and Clinics and University Physicians.
Columbia Missouri Information
Columbia, Mo., is known as an ideal college town, combining small-town comforts, community spirit and low cost of living with big-city culture, activities and resources. Home to nationally renowned public schools and other colleges and educational centers, Columbia is packed with restaurants and entertainment venues and hosts more than a dozen annual cultural festivals.
This position is eligible for University benefits. The University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, and educational fee discounts. For additional information on University benefits, please visit the Faculty & Staff Benefits website at http://www.umsystem.edu/totalrewards/benefits
The University of Missouri is fully committed to achieving the goal of a diverse and inclusive academic community of faculty, staff and students. We seek individuals who are committed to this goal and our core campus values of respect, responsibility, discovery and excellence.
Equal Employment Opportunity
Equal Opportunity is and shall be provided for all employees and applicants for employment on the basis of their demonstrated ability and competence without unlawful discrimination on the basis of their race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity, gender expression, age, disability, protected veteran status, or any other status protected by applicable state or federal law. This policy shall not be interpreted in such a manner as to violate the legal rights of religious organizations or the recruiting rights of military organizations associated with the Armed Forces or the Department of Homeland Security of the United States of America. For more information, call the Vice Chancellor of Human Resource Services/Affirmative Action officer at 573-882-4256.
To request ADA accommodations, please call the Disability Inclusion and ADA Compliance Manager at 573-884-7278.
EEO IS THE LAW
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