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STUDENT SUPPORT SPECIALIST II

Employer
University of Missouri
Location
Columbia

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Job Details

Job Title: STUDENT SUPPORT SPECIALIST II
Location: Columbia
Full/Part Time: Full-Time
Job ID: 37562
Hiring Department

STUDENT SUPPORT SPECIALIST II
Student Services
School of Health Professions
University of Missouri - Columbia

Job Description

Job Description Summary:
Coordination of front office functions for School of Health Professions Academic Advising, Student Recruitment, Student Career Services, and Experiential Learning.

Job Responsibilities:

  • Serve as primary point of contact for prospective and current students, their families, faculty and staff, and other visitors to The School of Health Professions. Develop a student-centered, friendly, resourceful, and positive culture to represent the School and effectively manage the check-in and greeting process.
  • Answer and facilitate inquiries (phone calls, in person, email) from students, faculty, staff, and visitors to the school. Appropriately support students in distress or who have complex issues; helping student directly or referring them elsewhere. Communicate with staff in academic advising, career services, recruitment, and experiential learning if appointments are delayed or special circumstances arise. Develop working knowledge of academic programs within School, as well as offices and academic divisions and offices across campus that support student recruitment and retention. Appropriately follow FERPA guidelines, and use tact and discretion when working with confidential student information.
  • Evaluate transfer and readmission applications in accordance with SHP standards; forward applicant information when appropriate and manage correspondence regarding decisions as well as keep corresponding records; manage MU Connect advising referrals; assist with evaluating advising caseloads and assign advisors continually to students who enter the School; update student records as appropriate (academic actions, graduation date changes, graduation honors, etc.). Coordinate advising evaluations (approximately 500-700 evaluations) and student correspondence, including collection, data entering, and report formatting for use by each advisor, the Director, and school and campus leadership. Generate permission numbers, respond to students and faculty on time sensitive enrollment needs, assist with SHP scholarships as needed, and communicate with other campus offices on matters related to SHP.
  • Along with Director, coordinate commencement ceremony, including attending campus commencement meetings, execute ceremony logistics, communicating with event facilities staff, facilitating special requests from guests and graduates, ordering honors cords, coordinating gonfalon use for awards season (arranging placement/pick-up and drop off), developing ceremony instructions for student services staff, contacting signers and singer for ceremony, ordering and coordinating delivery of regalia for speaker, and overseeing reader cards and platform party cards.
  • Managing appointment check ins for Academic Advising, Recruitment, Career Services, and Experiential Learning; continually evaluate and enhance current office procedures to provide the best options for both students and staff; provide ongoing supervision and training to student staff on office procedures and customer service skills; direct supervisor of student workers.
  • Managing e-files for academic advising, including overseeing the scanning, storing, and archiving of files based on UM System records guidelines. Use multiple student information systems, including: myZou (PeopleSoft); SIS database, Cognos, MU Connect, Perceptive Content, etc. Compile data and reports on an ongoing basis for various constituents.
  • Other job-related duties and projects as assigned.
Salary

Salary Range: $15.29 - $26.11 per hour
Grade: GGS 007
University Title: Student Support Specialist II
Internal applicants can determine their current grade and university title by accessing the Job Information page through the Additional Employee Info tile in myHR.

Shift

Monday - Friday
8:00 a.m. – 5:00 p.m.

Minimum Qualifications

A Bachelor’s degree or an equivalent combination of education and experience from which comparable knowledge and skills can be acquired is necessary.

Preferred Qualifications

Experience in an educational setting working with students.

Application Materials

Completed online application, cover letter, and resume.
Applications should be submitted on-line through the University of Missouri website: https://hrs.missouri.edu/find-a-job/staff (search for Job Opening 37562.)

Application Deadline

Applications will be reviewed until well-qualified applicants are identified to advance to the interview process.

Other Information

The MU School of Health Professions (SHP) is the University of Missouri system’s only school of health professions and the state’s only public health program located on a health sciences campus. Its mission is to improve the health and well-being of others. Every day, SHP faculty, staff, and students work towards changing lives through the integration of teaching, service and discovery. https://healthprofessions.missouri.edu/about/

With programs in rehabilitation, diagnostic and imaging sciences, public health. and social work, graduates of the School of Health Professions fill critical roles in health care. The school is comprised of seven departments and 13 disciplines, each with their own specialized accreditation processes. The school also hosts a satellite program of the University of Missouri-Kansas City College of Pharmacy.

Health professions account for more than 60 percent of the total U.S. health care workforce. Jobs in health professions are projected to grow at least through 2026, according to the Bureau of Labor Statistics. The school is an important member of the University of Missouri Health System. Other members include the Sinclair School of Nursing, the School of Medicine, University Hospitals and Clinics and University Physicians.

Columbia Missouri Information

Columbia, Mo., is known as an ideal college town, combining small-town comforts, community spirit and low cost of living with big-city culture, activities and resources. Home to nationally renowned public schools and other colleges and educational centers, Columbia is packed with restaurants and entertainment venues and hosts more than a dozen annual cultural festivals.

Benefit Eligibility

This position is eligible for University benefits. The University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, and educational fee discounts. For additional information on University benefits, please visit the Faculty & Staff Benefits website at http://www.umsystem.edu/totalrewards/benefits

Diversity Commitment

The University of Missouri is fully committed to achieving the goal of a diverse and inclusive academic community of faculty, staff and students. We seek individuals who are committed to this goal and our core campus values of respect, responsibility, discovery and excellence.

Equal Employment Opportunity

Equal Opportunity is and shall be provided for all employees and applicants for employment on the basis of their demonstrated ability and competence without unlawful discrimination on the basis of their race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity, gender expression, age, disability, protected veteran status, or any other status protected by applicable state or federal law. This policy shall not be interpreted in such a manner as to violate the legal rights of religious organizations or the recruiting rights of military organizations associated with the Armed Forces or the Department of Homeland Security of the United States of America. For more information, call the Vice Chancellor of Human Resource Services/Affirmative Action officer at 573-882-4256.

To request ADA accommodations, please call the Disability Inclusion and ADA Compliance Manager at 573-884-7278.

EEO IS THE LAW

To read more about Equal Employment Opportunity (EEO) please use the following links:

Organization

Working at University of Missouri

The University of Missouri was founded in 1839 in Columbia, Mo., as the first public university west of the Mississippi River and the first state university in Thomas Jefferson's Louisiana Purchase territory. Today, MU is a $2.1 billion enterprise and an important investment for the state and nation.

MU provides all the benefits of two universities in one: It's a major land-grant institution with a statewide mission of service to citizens and Missouri's largest public research university. Considered one of the nation's top-tier institutions, Mizzou is the flagship campus of the four-campus University of Missouri System. It is one of only 34 public universities, and the only public institution in Missouri, to be selected for membership in the Association of American Universities.

The state’s most comprehensive university, MU offers more than 300 degree programs through 19 colleges and schools and is one of only five universities nationwide with law, medicine, veterinary medicine and a nuclear research reactor on one campus.

Mizzou has a diverse enrollment with 35,000 students from every county in Missouri, every state in the nation and 120 countries. The favorite classroom for the best and brightest, Mizzou attracts more valedictorians, Curators Scholars and Bright Flight Scholars than any other college or university in Missouri. Twenty-six percent of MU freshmen come from the top 10 percent of their high school classes.

MU’s nationally prominent faculty bring discoveries into the classroom, publish more than 1,600 books and scholarly articles each year and spend about $235 million annually on scientific research; they account for 70 percent of the research dollars flowing to Missouri public universities. Ninety-two percent of full-time, ranked faculty hold doctorates or the highest degree in their field.

MU students are uniquely prepared for success in life as global citizens. For example, Mizzou is nationally known for its campus writing program, learning communities and first-year experiences. The National Science Foundation has recognized MU as one of the top-10 universities in the country for undergraduate research opportunities. In fact, experiential learning is an essential part of an MU degree. Real-world media experience, or the Missouri Method, in journalism and a problem-based curriculum in medicine are two examples. Students also participate in Missouri’s largest study abroad program and contribute 180,000 hours of community service each year.

Mizzou graduates more than 8,000 students annually, granting 25 percent of all bachelor's degrees, 23 percent of master’s degrees and sixty-five percent of all doctoral degrees earned at Missouri's public universities. Roughly one in three degrees are in math, engineering, information technology, health and other science fields.

Designated a botanic garden, MU’s 1,262-acre main campus features more than 42,000 plants and trees and is an important outdoor laboratory for 10 academic programs. Many university buildings are listed on the National Register of Historic Places.

Popular media consistently call Columbia, Mo., one of America’s best places to live because of its excellent quality of life. Mizzou is by far the largest employer in the area with more than 13,000 full-time employees.

Citizens across the state connect with Mizzou by participating in Extension programs in every county, visiting MU Health Care specialists, competing in state competitions in MU facilities and cheering on the Missouri Tigers at athletic events. A member of the Southeastern Conference, Mizzou's NCAA Division I athletic program has 20 sports, many ranked in the top 25 nationally.

Careers at Mizzou

You've come to the right place to find your new career or to make the leap to the next level. Whether you are just starting out or a seasoned professional in your field, and no matter what kind of job you are looking for, chances are that we have the right opportunity for you.

Why? Because Mizzou is not just a world-renowned educational and research institution, The University of Missouri is also one of the biggest, most versatile employers in Columbia, MO. And we don't just have first-rate faculty and students, we have first-rate staff too! Whether you are a finance professional, a plumber, a research scientist, a preschool teacher, a food services worker, a custodian, a graphic designer, or a swimming coach, working at MU means you know you are a part of something big — you're making a difference in the world.

We have it all: challenging and engaging work, a wide variety of jobs to fit your career goals, great benefits, career development and training, work-life fit, beautiful surroundings, a rich tradition and history, a sense of community and belonging, and a proven commitment to diversity in the workplace.

Here are some resources to familiarize yourself with Columbia, Mo., if you are relocating to the area:

 

 

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