Salesforce CRM Essentials Instructor
University of California Los Angeles
UCLA Extension is considered one of the top programs of its kind, offering to more than 35,000 students per year approximately 4,500 classes and non-degree certificate programs to meet the professional development, continuing education and personal enrichment needs of the full spectrum of nontraditional students as well as companies and organizations throughout and beyond the Los Angeles region.
Today's professionals often have complex contact and follow-up requirements along with a continuously growing contact list itself. Customer relationship management in recent years for well over 100,000 companies has relied on Customer Relationship Management (CRM) software with Salesforce.com, the dominant CRM provider. Customers may be internal organization contacts of each senior executive as well as external clients, VIP's, and other key contacts/relationships. Even if the organization employs an alternative to Salesforce.com, this course will prepare students to obtain substantial organization specific benefits and teaches the student the power and applications of any comprehensive CRM system although it is Salesforce.com-specific. For those students employed in a rapidly growing small/medium sized business, those employed by a global organization, or those working with a nonprofit with many individual relationships, a CRM system education and training will be crucial for both executive and marketing support. With this course, working professionals
should significantly enhance their career prospects and day-to-day effectiveness.
General Job Description:
Instructors teach students to understand the fundamentals, technical aspects, and concepts of the subject matter. More importantly they prepare students to utilize this understanding practically in the workforce. In addition to teaching proficiency in technical matters, instructors utilize case studies and real life examples wherever possible to help students take their understanding from the pages of the textbook into the work of the real world.
To accomplish this, instructors foster a collaborative, inclusive learning environment developed to support the success of all UCLA Extension students coming from a wide range of educational, personal, and professional backgrounds.
Develop and/or update course syllabus in consultation with the UCLA Extension Program Director as assigned using approved syllabus template.
Prepare and deliver course materials and learning assessments in assigned format (in-person, online or hybrid).
Utilize the Canvas Learning Management System as the course support.
platform for in-person courses and as the delivery platform for online and hybrid courses.
Communicate teaching objectives and specific learning outcomes to students and clearly outline the grading policies for the course.
Evaluate student achievement of specific learning outcomes and assign grades
Post final student grades to the transcript system in a timely manner no later than 2 weeks after the last date of course meeting.
Respond to student questions and learning needs in a timely manner
Stay current regarding the professional body of knowledge in the relevant field(s).
Complete required administrative tasks in a timely manner including: completing all hiring paperwork;
submitting updated quarterly syllabus; posting bio and photo on the UCLA Extension website; signing quarterly contract; ordering required texts; communicating AV and classroom needs
Employ culturally competent teaching methodologies in the classroom inclusive of both domestic and international student populations
Communicate with Program Staff in a timely manner regarding any issues related to the course and teaching.
Minimum Qualifications: Advanced degree from an accredited institution; MBA, CPA or JD preferred
Current knowledge of and demonstrated proficiency in subject area
College-level teaching experience preferred
Experience designing curriculum and measuring student performance preferred
Must be committed to the highest level of academic standards and integrity
Highly effective oral and written communication skills, including the ability to convey conceptual and complex ideas and information.
Highly effective interpersonal skills
Proficiency in (or willingness to learn) the use of instructional technology and online teaching tools
Current participation in professional associations
To apply, please visit: https://recruit.apo.ucla.edu/JPF06686
The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status. For the complete University of California nondiscrimination and affirmative action policy, see: UC Nondiscrimination & Affirmative Action Policy, https://policy.ucop.edu/doc/4000376/DiscHarassAffirmAction