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User eXperience Lab (UXL) Manager, Center for Information and Communication Studies

The University of Tennessee, Knoxville
Knoxville, TN

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UXL Manager, Center for Information and Communication Studies

Regular, Full-time - MR08


The User eXperience Lab (UXL) at the University of Tennessee-Knoxville and offers a full range of UX research services for university, government, and private organizations. The UXL provides the expertise and tools to examine how people interact with technology and guidance on what can be done to improve those interactions.


The UT UXL Lab Manager is responsible for overseeing management and development of the UT User eXperience Lab (UXL) and Message Effects Lab. They will play a pivotal role in the coordination of activities in the Lab and conducting qualitative and quantitative user research studies using a variety of research methods in the lab, remotely, and in the field. The UXL is a fee-for-service facility and as such, a primary responsibility for this position is to proactively identify, incubate, and accelerate new business opportunities. This FT position is based at the UT Knoxville campus and could require occasional travel.



  • Building and nurturing partnerships with internal and external stakeholders
  • Facilitating client meetings, workshops, and other collaborative working sessions
  • Facilitating internal process development efforts
  • Supporting business development efforts with documentation, scoping, and pitching
  • Conducting qualitative and quantitative user research studies using a variety of research methods in the lab, remotely, and in the field
  • Training faculty, staff, and students on the lab equipment
  • Maintaining lab equipment
  • Managing lab schedules
  • Providing tours of the lab(s) for visitors, current students, and future students
  • Collaborating and interacting with CICS team activities

  • is a business savvy strategic and creative thinker.
  • gets excited by entrepreneurial opportunities.
  • likes to develop and manage relationships both internally and externally.
  • is passionate about usability (UX) and genuinely interested in ensuring that users’ needs are at the forefront of development and design.
  • is comfortable engaging with diverse audiences to promote UX research and testing and market UXL services.
  • has knowledge of research analysis methods, UX design and research techniques, and statistical analysis packages.
  • has great written and oral communication skills and more importantly, likes to implement these skills!
  • can interpret results and translate into recommendations.
  • isn’t afraid of working independently, but is an active team player.
  • is well organized and has a systematic approach.

Required Qualifications: 

Bachelor's Degree in Information Sciences or a related area.  New grads encouraged to apply.

Ability to develop and manage relationships both internally and externally

 Ability to market the labs to the right audiences

Excellent communication skills, including the use of information and communication technologies and web-based collaborative tools

Ability to compile information into report form

Ability to successfully work as a member of a team

Job: Research Professional
Primary Location: US-Tennessee-knoxville
Organization: Ctr For Info Studies
Schedule: Full-time
Job Posting: Jul 22, 2021, 3:01:52 PM


Working at The University of Tennessee, Knoxville

Founded in 1794, the University of Tennessee is one of the nation’s oldest and most storied public universities. Based in Knoxville, Tennessee’s flagship land-grant institution includes the statewide Institute of Agriculture and the Space Institute in Tullahoma. The university embodies excellence in teaching, discovery, scholarship, research, creative activity, outreach, and engagement. Known as the Volunteers, we lead with a spirit of selflessness, empathy, and courage, and strive to be champions for diversity, equity, and inclusion

UT Knoxville is a Research 1 university with 11 academic colleges and more than 900 programs of study. With an enrollment of more than 30,000 students, our academic programs are repeatedly ranked top in their class. The university co-manages Oak Ridge National Laboratory, the country’s most prominent national lab, driving innovation in advanced manufacturing and materials, national security, and more. We are closely connected with our communities through outreach and extension efforts across Tennessee and through partnerships with non-profits, corporations, and industries—regionally, nationally, and around the globe.

The city of Knoxville is nestled in the foothills of the Great Smoky Mountains. The modern, thriving community is surrounded by gorgeous lakes and hundreds of miles of walking, hiking, and biking trails. Situated along the banks of the Tennessee River, our beautiful features an eclectic music scene, internationally recognized festivals, unique restaurants, and a robust offering of diverse cultural activities. Knoxville is located within a day’s drive of Atlanta, Nashville, Asheville, Charlotte, Louisville, Cincinnati, Memphis, Chicago, and Washington D.C.

Knoxville and the surrounding counties have a population of more than 850,000 people. The region houses many leading corporations and organizations, including Oak Ridge National Laboratory, Pilot/Flying J, the Tennessee Valley Authority, and Regal Cinemas, along with HGTV, Food Network, and other networks owned by Discovery Inc.

As a member of the UT family, you will be surrounded by top-notch faculty, staff, and students from around the world. You will be part of a diverse campus community that is passionate about changing the world and cheering for the Vols on game day.

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