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Store Manager, Volshop

The University of Tennessee, Knoxville
Knoxville, TN
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Job Details

Store Manager, Volshop (Commons & Cumberland)

Regular, Full-time - MR08

Manager of both the Commons VolShop store and the Cumberland VolShop store. Responsible for the operations of both stores, providing direction and leadership to the staff for both locations. Hires, trains, and evaluates student staff. Ensures both locations are merchandised well, are well-maintained and communicates with VolShop on-campus locations. Monitors and evaluates store financial reports. Provides feedback on store operations and opportunities.



Provides direction and leadership to two retail stores for the VolShop; the University Commons VolShop and the Cumberland Ave. VolShop. Responsible for all operational aspects of store management; hires, trains, evaluates and schedules up to 20 student staff for both stores. Works with supervisor to acquire card/key access for store entry by staff, communicating with HR manager for employee hires and terminations. Provides direction and implementation of daily tasks for staff. Works with supervisor to establish store sales goals, monitoring and controlling expenses, and managing staffing in relation to sales patterns. Trains and role models exceptional customer service. Resolves customer complaints and requests. Coordinates and communicates with Student Union VolShop and exceptional organizational skills and excellent communication.

Reconciles daily sales processes with VolShop Accounting for accuracy and cash control. Resolves all cashiering transaction errors and is accountable for providing documentation to VolShop Accounting staff and University Accounting. Responsible for the merchandising layout of both stores; working with the merchandise buyers to ensure appropriate merchandise assortments for both stores. Transfers merchandise as needed for online orders and coordinates and coordinates merchandise needs in other stores. Responsible for loss prevention best practices; investigating and reporting inventory shortages. As needed, transfers merchandise from store locations to order fulfillment. Coordinates merchandise delivery with distribution center.

As needed, opens and closes stores daily, ensures stores are neat, clean, and organized. Works with Marketing manager on updated signage needs and participates in monthly marketing planning. Ensures all store information on website is accurate and up to date. Participates in annual physical inventory of stores. May work non-traditional campus hours, including nights and weekends. Must work all home football games. Responsible for covering staff shortages.



Associate’s degree

3-5 years experience supervising 10 or more employees

3 years experience working in a fast-paced retail environment

3-5 years experience with point of sale, cash handling, and customer service

Ability to work nights and weekends and all home football games for the University of TN


Bachelor’s degree

Multi-store supervision experience

Knowledge of the college market

Job: Other Admin Asst/Secr/Clerical
Primary Location: US-Tennessee-knoxville
Organization: Volshop
Schedule: Full-time
Job Posting: Jul 13, 2021, 7:54:58 PM


Working at The University of Tennessee, Knoxville

Founded in 1794, the University of Tennessee is one of the nation’s oldest and most storied public universities. Based in Knoxville, Tennessee’s flagship land-grant institution includes the statewide Institute of Agriculture and the Space Institute in Tullahoma. The university embodies excellence in teaching, discovery, scholarship, research, creative activity, outreach, and engagement. Known as the Volunteers, we lead with a spirit of selflessness, empathy, and courage, and strive to be champions for diversity, equity, and inclusion

UT Knoxville is a Research 1 university with 11 academic colleges and more than 900 programs of study. With an enrollment of more than 30,000 students, our academic programs are repeatedly ranked top in their class. The university co-manages Oak Ridge National Laboratory, the country’s most prominent national lab, driving innovation in advanced manufacturing and materials, national security, and more. We are closely connected with our communities through outreach and extension efforts across Tennessee and through partnerships with non-profits, corporations, and industries—regionally, nationally, and around the globe.

The city of Knoxville is nestled in the foothills of the Great Smoky Mountains. The modern, thriving community is surrounded by gorgeous lakes and hundreds of miles of walking, hiking, and biking trails. Situated along the banks of the Tennessee River, our beautiful features an eclectic music scene, internationally recognized festivals, unique restaurants, and a robust offering of diverse cultural activities. Knoxville is located within a day’s drive of Atlanta, Nashville, Asheville, Charlotte, Louisville, Cincinnati, Memphis, Chicago, and Washington D.C.

Knoxville and the surrounding counties have a population of more than 850,000 people. The region houses many leading corporations and organizations, including Oak Ridge National Laboratory, Pilot/Flying J, the Tennessee Valley Authority, and Regal Cinemas, along with HGTV, Food Network, and other networks owned by Discovery Inc.

As a member of the UT family, you will be surrounded by top-notch faculty, staff, and students from around the world. You will be part of a diverse campus community that is passionate about changing the world and cheering for the Vols on game day.

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