Ticket Sales Representative, Ticket Sales

The University of Tennessee, Knoxville
Knoxville, TN
Closing date
Oct 22, 2021

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Administrative Jobs
Institutional & Business Affairs, Arts & Museum Administration

Job Details

Ticket Sales Representative, Ticket Sales

Regular, Full-time - MR06

The Ticket Sales Representative’s focus is to provide first-class customer service to the Tennessee Volunteers fan base. The Representative will generate revenue primarily by creating relationships via outbound/inbound phone calls and face-to-face meetings with a concentration on season football ticket sales with a secondary focus on the season, single game, mini-plan, and group sales for all ticketed sports. These calls will be supplemented using emails and other marketing efforts.


  • Sell a full menu for all Tennessee ticketed sports including; season ticket sales, mini-plan sales, group sales, and individual game sales to include: Football, Men’s Basketball, Volleyball, Women’s Basketball, Baseball, and Softball.
  • Make a set number of calls a day as determined by Associate AD & Associate Director.
  • Accepts telephone orders, enters ticket and donor information relating to each order into the computer ticketing system for season, single and post-season tickets for all sporting events.
  • Build relationships with current fans and prospects to determine the best ticket plan for the customer needs.
  • Generates daily edits of all entries, verifies the accuracy of the entries, and posts the entries.
  • Assists with security measures in the ticket office by following applicable policies and procedures related to security and accountability of tickets and/or revenue.
  • Other duties or special projects may be assigned at the Department management team’s discretion.

Required Qualifications:

Bachelor’s Degree required; One year of experience in sales (can include internships, graduate positions, etc.)

  • Ability to build relationships with people and natural customer service instincts as well as a positive team centric attitude with a professional demeanor is essential to this position.
  • Strong critical thinking, problem-solving, and conflict resolution skills as well as excellent written and verbal communication skills are necessary.
  • The ability to work a non-standard work schedule which will include nights, weekends, holidays and the potential for overnight travel is mandatory.
Preferred Qualifications:

Master’s degree preferred; Knowledge of using a ticketing system

Job: Other Admin Asst/Secr/Clerical
Primary Location: US-Tennessee-knoxville
Organization: Athletic Dept Administration
Schedule: Full-time
Job Posting: Jul 13, 2021, 8:20:06 AM


Working at The University of Tennessee, Knoxville

Founded in 1794, the University of Tennessee is one of the nation’s oldest and most storied public universities. Based in Knoxville, Tennessee’s flagship land-grant institution includes the statewide Institute of Agriculture and the Space Institute in Tullahoma. The university embodies excellence in teaching, discovery, scholarship, research, creative activity, outreach, and engagement. Known as the Volunteers, we lead with a spirit of selflessness, empathy, and courage, and strive to be champions for diversity, equity, and inclusion

UT Knoxville is a Research 1 university with 11 academic colleges and more than 900 programs of study. With an enrollment of more than 30,000 students, our academic programs are repeatedly ranked top in their class. The university co-manages Oak Ridge National Laboratory, the country’s most prominent national lab, driving innovation in advanced manufacturing and materials, national security, and more. We are closely connected with our communities through outreach and extension efforts across Tennessee and through partnerships with non-profits, corporations, and industries—regionally, nationally, and around the globe.

The city of Knoxville is nestled in the foothills of the Great Smoky Mountains. The modern, thriving community is surrounded by gorgeous lakes and hundreds of miles of walking, hiking, and biking trails. Situated along the banks of the Tennessee River, our beautiful features an eclectic music scene, internationally recognized festivals, unique restaurants, and a robust offering of diverse cultural activities. Knoxville is located within a day’s drive of Atlanta, Nashville, Asheville, Charlotte, Louisville, Cincinnati, Memphis, Chicago, and Washington D.C.

Knoxville and the surrounding counties have a population of more than 850,000 people. The region houses many leading corporations and organizations, including Oak Ridge National Laboratory, Pilot/Flying J, the Tennessee Valley Authority, and Regal Cinemas, along with HGTV, Food Network, and other networks owned by Discovery Inc.

As a member of the UT family, you will be surrounded by top-notch faculty, staff, and students from around the world. You will be part of a diverse campus community that is passionate about changing the world and cheering for the Vols on game day.

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