This job has expired

Full-Time Veteran Services And Special Populations Coordinator

Employer
Northern Essex Community College
Location
Haverhill, MA
Closing date
Jul 27, 2021
You need to sign in or create an account to save a job.

Job Details

Category:: Professional
Department:: Veterans Services
Locations:: Haverhill, MA
Posted:: Jul 13, 2021
Closes:: Jul 27, 2021 - 11:59 PM EDT
Type:: Full-time
Position ID:: 133541


Job Description:


POSITION: FULL-TIME VETERAN SERVICES AND SPECIAL POPULATIONS COORDINATOR: Special Programs Coordinator; Student Affairs; MCCC/MTA Unit Professional Position; 37.5 hours per week; Pay grade 4


Summary: Reporting to the Director of Special Populations and International Student Support, the Veteran Services and Special Populations Coordinator is responsible for holistically assisting veteran and military service, international, DACA and adult learners with college procedures, programs and services pertaining to enrollment, retention and student success. This position will serve as a point of contact for veteran and military students, while supporting and assisting our other special populations. The Veteran Services and Special Populations Coordinator will also assist with the development and implementation of events and workshops geared toward student success and retention of these populations.


RESPONSIBILITIES:


  • Provide information, assistance and guidance to current and prospective students regarding college programs, financial services, program intake processes, student support services, and advising processes such as course registration and transfer.
  • Serves as a resource for veterans and military connected families
  • Assist with coordinating VA benefits and monitor interventions for at-risk veterans
  • Serve as an advocate to veteran, international, DACA and adult students providing admissions, financial aid, registration guidance, and works closely with the academic advising team
  • Attends on and off campus meetings related to special populations, as required
  • Assists with verifying and processing veteran and international student's enrollment paperwork
  • Maintain current understanding of all pertinent federal/state regulations, and assists in implementing these guidelines to ensure NECC's compliance
  • Participate in college activities aimed at improving the campus climate for special populations - including veteran friendly services and an increased awareness on campus of the educational challenges and needs of veteran students
  • Responsible for accurately responding to inquiries about the services from students, staff and the community in a courteous and professional manner through telephone, email, social media, and/or personal communication and schedule appointments as appropriate.
  • Offer students solutions to overcome barriers to retention and/or registration.
  • Promote the use of student portal by guiding program participants through its various uses such as registration, payments, financial aid tracking status and student academic statuses
  • Resolve participant challenges by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions to aid with persistence; escalating unresolved problems.
  • Serve as a liaison to faculty, staff, and community members in response to challenges with Special Populations students
  • Develop, assess and facilitate co-curricular programming including leadership, social, and educational programs
  • Collaborate with all departments to ensure a seamless placement and support process for all special population students.
  • Assist in implementing retention activities such as emailing or making phone calls to current or prospective students, collecting or reviewing data to inform retention strategies.
  • Maintain files and records
  • Actively use student success management systems such as Banner, Navigate, Zogotech, etc.
  • Performs other duties as assigned
  • The Classification Specifications can be found at: https://www.mass.edu/shared/classificationspecs/specsmccc/Special Programs Coordinator - HB 1112.doc


Requirements:


MINIMUM QUALIFICATIONS:


  • Bachelor's degree in appropriate field
  • 2-3 years' experience and/or training involving area of assignment, which may include college registration, academic advisement, career development, career experience, training, program/project management or administrative work in academic environment/ or an equivalent combination of education, training or experience.
  • Experience working with veteran and service member needs and supports in a higher education setting
  • Knowledge of and experience in leadership, policy development, programming and events management will be important.
  • Strong analytical skills and the ability to assess and negotiate complex, highly sensitive situations
  • Experience successfully planning, executing and evaluating programs and initiatives.
  • Excellent written and verbal communication skills required.
  • Commitment to providing excellent customer service.
  • Creative problem-solving abilities.

PREFERRED QUALIFICATIONS:


  • Master's Degree in Student Affairs or related field
  • Banner Student Information Systems experience preferred.
  • Knowledge of immigration regulations
  • Experience working in community college.
  • Bilingual or Bicultural (Spanish and English).
  • Experience working with and supporting a culturally diverse, population in a Hispanic-Serving Institution.


Additional Information:


SALARY: Anticipated starting salary range is $52,754- $62,718 annually with complete fringe benefit package including competitive health insurance, free dental insurance, basic life insurance, long-term disability insurance, paid sick and personal leave, educational benefits for employee/spouse/dependents, and excellent retirement benefits; Actual salary calculated in compliance with MCCC/MTA classification system; Paygrade 4.


ANTICIPATED START DATE: August 2021



Application Instructions:


TO APPLY: To be considered for this position you must submit a cover letter & resume online.


DEADLINE: July 27, 2021


Northern Essex Community College is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, creed, religion, color, gender, gender identity, sexual orientation, age, disability, genetic information, maternity leave, military service and national origin and any other protected class in its education programs and activities as required by Title IX of the Educational Amendments of 1972, the American with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statues and college policies. The College prohibits sexual harassment, including sexual violence. The following person has been designated to handle inquiries regarding Americans with Disabilities Act, the Rehabilitation Act and related statutes and regulations, Affirmative Action, non-discrimination policies, and Title IX compliance/sexual harassment: Assistant Director of Human Resources, Elizabete Trelegan B-219,
978-556-3928/ [email protected] Inquiries or complaints concerning discrimination, harassment, retaliation or sexual violence shall be referred to the College's Affirmative Action Officer/Title IX Coordinator, the Massachusetts Commission Against Discrimination, the Equal Employment Opportunities Commission or the United States Department of Education's Office for Civil Rights.


Prospective employees are encouraged to review the College's Annual Security Report (ASR), in compliance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, which can be found on the disclosure page of the College's website at: http://www.necc.mass.edu/clery


Company

Northern Essex Community College, with campuses in Haverhill

and Lawrence, Massachusetts, was designated as New England’s

first Hispanic Serving Institution in 2001. We serve approximately

5,000 students each semester in the beautiful, historic Merrimack

Valley region of northeast Massachusetts.

Our suburban Haverhill campus sits on over a hundred pastoral

acres near Kenoza Lake and features the David Hartleb Technology

Center, the award-winning Behrakis Student One-Stop Center,

and more than $20 million in recent classroom and student area

renovations.

Our urban Lawrence campus is centered around the new, stateof-

the-art $27 million El Hefni Health and Technology Center, as

well as the recently renovated Dimitry classroom building, the

Haffner-Fournier Education Center, and “The Hub,” home to our

“Communiversity” partnerships and Revolving Test Kitchen for

aspiring restauranteurs.

NECC has also recently completed construction of the Lupoli

Family Hospitality and Culinary Arts Institute at the The Heights

in downtown Haverhill, manages the MassHire Merrimack Valley

Career Centers, and, through our NECC Police Academy, has

become one of the largest providers of police education and

training in Massachusetts.

Both campuses are a short drive to Boston and to the beaches and

state parks along the coast and to nearby mountains, lakes, and ski

resorts in Maine and New Hampshire.

NECC is a college with an organizational culture that prizes

initiative and innovation, and seeks to identify and develop the

strengths in students, faculty, staff, and programs in order to grow

and improve. We are also committed to using evidence to guide

our planning and decision-making, and to closing equity gaps in

student success, wherever they exist.

These values are reflected in our Equity Imperative, the most

important of our strategic plan goals; in the creation of our new

Center for Equity and Social Justice; in decade-long affiliation

as a leader college with Achieving the Dream; in our work using

Appreciative Inquiry for planning; and in the recent successful

completion of our ten-year NECHE comprehensive self-evaluation

for accreditation.

NECC offers comprehensive programs of study leading to an

associate in arts degree, an associate in science degree, an

associate in applied science degree and certificates of program

completion. Students can select from over 60 different academic

programs of study and a wide array of non-credit corporate and

community education offerings.

Find Us
Location
United States
You need to sign in or create an account to save a job.

Get job alerts

Create a job alert and receive personalised job recommendations straight to your inbox.

Create alert