Audio Visual Technician - Intermediate Location:
UWG Recruiting Location Regular/Temporary:
Regular Full/Part Time:
Full-Time Job ID:
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The Deparment of Academic Technology Services of ITS provides a variety of Audio Visual and Multimedia Services to the University of West Georgia. Classroom emergencies and maintenance as well as AV design and installation is managed by our Academic Technology Support Team. Equipment checkout, special event support and graphic services are handled by our Multimedia Services Team.
Creation of visual aids such as on-screen presentations are very helpful for integrating technology in the classroom and conference room. The Multimedia area offers graphic design, video and audio editing, text and image scanning, photo editing, conversion of video or audio to computer formats, and CD/DVD burning/duplicating. Customer should provide their own media storage (CDs, DVDs, Flash Drive, Hard Drive, etc).
This is an Academic Technology Services position that will provide core IT technical support and Event Support services. Core support includes troubleshooting, repair, quoting, and training for computer and base AV components and systems. Activities include research, quote, install, maintain, repair, train customers, and coordinate with vendors. Event support includes overseeing circulation equipment and supporting events across campus and occasionally off campus. Customers include Academic and Administrative Services utilized by administrators, faculty, staff, students and guests. The position also delivers high level IT related customer service.
Provides high level event support for UWG VIPs on and off campus. Candidate should have understanding of audio visual systems including projectors and microphones. Candidate will work with on-campus and off-campus partners to plan and execute audio/visual needs for VIP users while maintaining high customer skills and professionalism.
Flexible schedule required allowing some special evening and weekend support as needed.
Standard work week may include Saturday support.
Operations - 60
Technical (includes) Troubleshooting, Repair, Quoting, Installation, Maintaining, Imaging, Demonstrated skill level & knowledge, understanding of all phases of the job, problem-solving, making timely and practical decisions, timely communications and updating of data base, meeting preparation and participation, deliver on assignments and results, providing technical expertise.
Customer Service - internal and external customers (includes) professionalism, listening, expressing ideas, adherence to service level agreements (SLA), providing relevant & timely information, responsiveness, courtesy, work effectively in teams, deliver on assignments and results, provide training, and effective vendor relations.
Administrative - 20
General (includes) time management, planning, organizing, promoting innovation, budget compliance, independent actions, personal goal accomplishment, as well as compliance with University and departmental mission, vision, and values.
Project Management - 5
Project Management (includes) timely communications and updating of the data base, meeting preparation and participation, deliver on assignments and results and providing technical expertise.
Research & Self Development - 10
Research & self development (includes) personal development, work relevant training and certifications, remaining current on new processes and industry trend, researching new technologies, trends, and processes.
Other duties - 5
Other duties as assigned by the supervisor based on business need.
Other Required Qualifications
OR High School Diploma and 3 years' demonstrated experience in technology related position with training in technology-related installations, trouble-shooting hardware and software in a networked environment; OR a combination of education and demonstrated experience.
1 (or more) years of demonstrated experience in technology related position with training in technology related installations, trouble-shooting hardware and software in a networked environment.
Industry certifications for computer, audio visual, network, service desk. Demonstrated experience with Active Directory administration; server administration; or database administration.
Knowledge, Skills, & Abilities
Knowledge of basic software (e.g. MS Office, Adobe Suites and Antivirus). Knowledge of basic PC and Mac hardware and configurations. Knowledge of basic audio visual components and interconnections. Excellent communication skills and the ability to relate to a diverse constituency.
Conditions of Employment
Offers of employment are contingent upon completion of a background investigation including a criminal background check demonstrating your eligibility for employment with the University of West Georgia, as determined by the University of West Georgia in its sole discretion, confirmation of the credentials and employment history reflected in your application materials and, if applicable, a satisfactory credit check. Applicants may be subject to a pre-employment drug test. Offers are made expressly subject to the applicable federal and state laws, to the statutes, rules and regulations of this institution and to the Bylaws and Policies of the Board of Regents (BOR) of the University System of Georgia (USG), which are available for your inspection upon request.
Equal Employment Opportunity
It is the policy of the University of West Georgia to follow federal law in regards to affirmative action and equal opportunity. The University of West Georgia.s affirmative action program and related policies are developed in compliance with Executive Orders 11246 and 11375, as amended; Title VII of the Civil Rights Act of 1964; the Rehabilitation Act of 1973 (Sections 503 & 504) and the Americans with Disabilities Act of 1990 (Title II) and their implementing regulations; the Age Discrimination in Employment Act of 1967; and the Vietnam Era Veterans Readjustment Assistance Act of 1974, as it amends 38 U.S.C. 4212.
Special Applicant Instructions
Please be advised that should you be recommended for a position, the University System of Georgia Board of Regents policy requires the completion of a background check as a prior condition of employment.