HOPE Initiative Navigator (Senior Special Programs Coordinator)-extended

Bunker Hill Community College
Boston, MA
Closing date
Aug 16, 2021

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Job Details

Category:: Professional Staff
Department:: Academic Support & College Pathway Programs
Locations:: Boston, MA
Posted:: Jul 14, 2021
Closes:: Aug 16, 2021 - 11:59 PM EDT
Type:: Full-time
Ref. No.:: UNP, Grant-funded
Position ID:: 133577

About Bunker Hill Community College:

Bunker Hill Community College (BHCC) is a multi-campus institution with vibrant, urban campuses in Boston, Massachusetts, in nearby Chelsea, Massachusetts, and at several satellites and instructional sites throughout the Greater Boston area. The largest of the 15 community colleges in Massachusetts, BHCC serves some 18,000 students annually, focusing on holistic student services to ensure student retention and persistence. The College offers certificates and associate degrees, early college and dual enrollment, non-credit community and corporate training, and industry-specific training programs. BHCC is the 8th most diverse higher education institution in the United States, and is an Asian American and Pacific Islander Serving Institution. Bunker Hill is also a Hispanic Service Institution, defined as an institution that has an enrollment of undergrad full-time equivalent students that is at least 25 percent Hispanic students. Approximately 1000 international students attend from 100 countries, speaking more than 75 languages.

Job Description:

Reporting to the Director of the HOPE Initiative, the HOPE Initiative Navigator (Senior Special Programs Coordinator) is responsible for coordinating all aspects of the HOPE Initiative's ongoing student success efforts. The HOPE Initiative Navigator will focus on eliminating barriers to success for Black and Latino Male students at Bunker Hill Community College, making appropriate referrals where necessary and playing a central role in guiding and empowering students to access resources and services, as well as to plan and implement their education and career objectives. Through individualized and collective approaches to empower students to effectively use available BHCC tools/services that facilitate academic success and overall self-efficacy, the HOPE Initiative Navigator will promote a student-centered, asset-based learning/working environment for the campus community that centers cultural wealth.

Duties and Responsibilities:

  • Empower and guide students through the enrollment process with a special focus on both new and returning students.
  • Proactively identify, track and monitor Black and Latino male student populations and identify strategies to address issues hindering student success.
  • Provide referrals and facilitate smooth connections ("Warm Handoffs") for students to resources, departments, and support services throughout their BHCC experience.
  • Maintain student documentation to ensure that students needs are met throughout their time at the college
  • Collaborate with the HOPE Initiative Professional Development Coordinator to work with faculty and staff to ensure that student centered, asset-based components are integrated throughout the curriculum.
  • Collaborate with HOPE Leadership Team and other campus departments (including but not limited to AANAPISI, CECW, LSSI, HSI) as applicable.
  • in the design, marketing, implementation and assessment of co-curricular programming, including but not limited to: academic support workshops, Welcome Days, Student Celebration events, and Student Dialogue Series Discussions.
  • Manage logistics of HOPE Ambassador program, including but not limited to: training, selection, and evaluation.
  • Assess student needs through HOPE Dialogue series, student surveys (in collaboration with the Office of Institutional Effectiveness), and one-on-one interactions.
  • Coordinate outreach strategy and program to faculty/staff/administrators in recruitment of prospective mentors and mentees
  • Implement programs and activities designed to improve academic success and self-efficacy (i.e. College visits, Cultural Trips, and Networking opportunities.)
  • Serve as liaison to the Center for Equity and Cultural Wealth Steering and Institute committees.
  • Demonstrate multicultural competence (including an awareness and understanding of best practices in working with Black and Latinx students) and maintain an educational and work environment that affirms commitment to equity, diversity, and inclusion.
  • Provide consistent and accessible case management support to retain students. Serve as a department resource and liaison who works effectively and equitably by acting as a support for students. Build relationships with students and staff to support the student's movement along their educational pathway through direct referrals, progress checks, and proactive intervention programs.
  • Collaborate with academic, career and transfer advisors to develop and implement innovative retention activities.
  • Assist students in clarifying education and career goals; help students to develop individualized success plans.
  • Work closely with HOPE leadership team and Institutional Research to gather, analyze, and interpret data to monitor students' progress.
  • Collaborate with HOPE Ambassadors to answer student questions and provide self-service assistance via WebEx.
  • Provide support for new student on-boarding by providing transition to college workshops.
  • Maintain a clear understanding of programs of study, requirements, and aid eligibility.
  • Participate in college meetings, community engagement, and outreach activities as needed.


  • Masters degree in Education, Counseling, Psychology or a closely related field and three years of full-time experience in an advising setting within an institution of higher education; or an equivalent combination of education, training and experience.
  • Proficient knowledge of remote learning platforms and Microsoft Office, specifically experience creating & editing documents, spreadsheets, and presentations and social media.
  • Excellent organizational, interpersonal, verbal, written communication and presentation skills.
  • Demonstrated experience teaching and/or implementing cultural wealth, equity-minded, and/or culturally relevant practice
  • Must be a team player/leader, and place a high priority on creative outreach and building relationships.
  • Ability to establish and maintain effective working relationships with students, staff and faculty.
  • Ability to represent the college positively and professionally, while using tact, discretion, and courtesy.
  • Ability to maintain confidentiality, think critically, and exercise independent judgment.
  • Ability to multi-task, prioritize, and balance a heavy workload.
  • Experience giving oral presentations in a group setting. Excellent, demonstrated written communication skills.
  • Ability to multi-task, prioritize, and balance a heavy workload in a fast-paced environment.
  • Demonstrated experience successfully managing programs with deadline dependent tasks.
  • Demonstrated experience in understanding, interpreting and applying systemic change from quantitative and qualitative data collection.
  • Demonstrated experience working with persons from diverse backgrounds such as sexual orientation, racial, ethnic, religious, linguistic, gender, age, socio-economic, physical and learning abilities, and a commitment to an inclusive and equitable working/learning environment.

Preferred Qualifications:

  • Experience managing and supervising staff/students.
  • Experience working with underrepresented groups.
  • Experience developing and implementing training programs.
  • Experience in nonprofit, community college and/or community-based organizations.

Additional Information:

Salary range: $59,244.00 - 65,000.00 *Actual salary will be commensurate with education and experience in accordance with MCCC/MTA Collective Bargaining Agreement.

*This position is Grant funded through June 2022 with continuation pending availability of funds.

Grade: 5, Unit-Professional position

Review Date: To ensure consideration all application materials must be received by August 16, 2021

Application Instructions:

To be considered for this position please upload the following documents to your account:

  • Resume
  • Cover Letter

Please be sure to address the Required Qualifications in your documents.

If you need assistance applying through this website please contact our online Help Desk HERE


Bunker Hill Community College (BHCC) is a multi-campus urban institution, its main campus situated in the historic Charlestown neighborhood of Boston, Massachusetts. A second campus is located in nearby Chelsea, Massachusetts; five satellites are located in the local communities of Cambridge, Chinatown, Revere, Somerville and Boston’s South End.

Founded in 1973 by the Commonwealth of Massachusetts, BHCC enrolls more than 8,100 students in day, evening, weekend, web-based and distance learning courses and programs. The College offers more than 68 associate degree and certificate programs that prepare students for successful employment and transfer to four-year universities. Internationally recognized for development of individualized and alternative methods of instruction, BHCC is a leader in distance-learning technologies that enhance and strengthen the learning environment. The College also has expansive course offerings in English as a Second Language and Adult Basic Education.

One of the largest colleges in the state’s community college system, BHCC incorporates multi cultural and international perspectives in its courses, programs and institutional climate. With students from 90 countries, and students of color comprising more than half of the student’s population, BHCC is one of the more diverse and cosmopolitan colleges in New England. The average age of students is 28, nearly two-thirds are women and the majority of students work while attending college. An expansive array of student services supports the varied needs of the BHCC students.

A leader in workforce education, the College’s academic and technical programs offered at two campuses, five satellites and through distance learning models, reflect the workforce of the local and regional economy. The additional resources of the Workforce Development Center and ACT Center further support the Greater Boston communities’ employment training needs. 

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