The IT Campus Partnerships Department provides customer focused support for a wide variety of technology resources campus-wide, at the University of Denver. Through a combination of distributed IT staff, tiered support and a call center, this customer centric department collaborates with campus partners to manage, maintain, and support the infrastructures for the multi-dimensional ways needed to support teaching, learning, events, and the day-to-day business operations at the University.

General Summary

The Support Specialist, under the direction of the Assistant Director of Digital Media Services & IT Field Support, within the IT Campus Partnerships department, provides technology support for the University of Denvers faculty, staff, and students, including computer hardware and software for Windows and Macintosh computers; virtual machines; Active Directory account management; printing solutions; Exchange account management; and other technology support for the University Community, as well as maintaining university owned computers.

Essential Functions

• Gathers, analyzes, interprets and presents information technology and business information for operational purposes.
• Optimizes the performance of various computer systems.
• Performs information technology support activities including networking, printing administration, and workstation/client support.
• The Support Specialist works closely with all members of the IT Campus Partnerships area, other IT departmental staff, and numerous clients to solve tasks and incidents.
• Participates as a member of the IT Campus Partnerships department and Information Technology division.
• Works collaboratively to resolve issues and provides a positive experience for the University community. Researches and contributes ideas for improvement.
• Diagnoses and resolves reported difficulties and/or escalates to appropriate specialists within ITSM system.
• Responds to computer hardware failures, malware and virus threats, software troubleshooting requests, networking issues, system upgrade requests, file permission requests, new software deployments, and other issues as assigned.

Required Qualifications

• Associates degree or equivalent education in related field.
• 1-2 years of information technology experience in workstation/client support.
• Must be able to competently and professionally troubleshoot Windows and Macintosh computers, network issues, and mobile devices in a variety of business settings.

Preferred Qualifications

• Bachelors degree in Information Technology, Management Information Systems, or related field.
• Any of the following certifications: Apple Certified Support Professional (ACSP) certification, Apple Certified Technical Coordinator (ACTC) certification, Apple Certified Macintosh Technician (ACMT) certification, Dell desktop and laptop hardware repair certifications.
• 2-3 years of progressive information technology experience in workstation/client support.
• Familiarity with Microsoft Active Directory, Group Policy, Microsoft Exchange, LDAP authentication, and VMWare VM/VDI deployments.
• Experience in a higher education setting.

Work Schedule
Monday - Friday, 8:00 a.m. - 4:30 p.m.
The position may require working irregular hours including both weekends and evenings.

Application Deadline
For best consideration, please submit your application materials by 4:00 p.m. (MST) on Thursday, July 29th, 2021.

Special Instructions
Candidates must apply online through jobs.du.edu to be considered. Only applications submitted online will be accepted.

Salary Grade Number:
The salary grade for the position is 8.

Salary Range:
The salary range for this position is $50,000-$55,000.

The University of Denver has provided a compensation range that represents its good faith estimate of what the University may pay for the position at the time of posting. The University may ultimately pay more or less than the posted compensation range. The salary offered to the selected candidate will be determined based on factors such as the qualifications of the selected candidate, departmental budget availability, internal salary equity considerations, and available market information, but not based on a candidates sex or any other protected status.


Benefits:
The University of Denver offers excellent benefits, including medical, dental, retirement, paid time off, tuition benefit and ECO pass. The University of Denver is a private institution that empowers students who want to make a difference. Learn more about the University of Denver.

Please include the following documents with your application:
1. Resume
2. Cover Letter

The University of Denver is committed to enhancing the diversity of its faculty and staff. We are an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, religion, sex, sexual orientation, gender identity, disability, military/ veteran status or any other status protected by law.

All offers of employment are based upon satisfactory completion of a criminal history background check.