Admissions Services Assistant

Angelo State University
San Angelo, TX
Closing date
Oct 21, 2021

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Administrative Jobs
Institutional & Business Affairs, Admissions & Enrollment

Job Details

Job Title:

Admissions Services Assistant

Position Number:






Job Summary/Description:

Under minimum supervision, performs support for the Office of Admissions. Responsibilities include maintaining a welcoming atmosphere for prospective students, families and visitors. Deliver friendly, efficient customer service by phone, email and system interactions. Trains student assistants and provides support for the department.

Typical Duties/Job Duties:

1. Provides phone and face-to-face office support in order to ensure efficiency and effectiveness within the Office of Admissions by:
• Serving as initial contact person for callers and visitors to the Office of Admissions; greeting students, faculty, staff and other visitors in a professional, service-oriented manner
• Answering incoming calls on multi-line telephone; determining the needs of callers and routing questions to the appropriate person; works closely with university departments.
• Answering a wide variety of questions about admission requirements, application status, general ASU inquiries and providing information about application procedures and deadlines
• Manages and maintains data collection of the Admissions Counselors contacts. Trains and assist with scheduling of student assistants.
• Tracks and monitors reports and data for the Admissions Assistants.
• Download, process, maintain and monitor files from 3rd party software.
2. Maintains accurate and complete records in various database systems by:
• Understanding and conforming to policies and procedures set forth by the ASU Office of Admissions and the ASU Data Standards Committee for data entry of prospective students and applicants
• Updating prospective student and applicant files following policies and procedures for change to admission status, addresses, majors, and other academic information as it becomes available; logging all student interactions accurately and in a timely manner
• Efficiently managing interactions in database system.
• Assisting with data entry as needed: such as entering fee waivers and high school transcripts.
3. Responsible for cash management and reconciliation by:
• Receiving, processing and receipting cash, check or credit card payments for admissions application fees
• Verifying receipt of proper fee amounts, preparing receipts for fees received, maintaining daily application fee receipt logs, balancing checks received with receipts issued, depositing funds as directed by Student Accounts/Bursar’s Office
• Returning checks written with incorrect fee amounts; maintains daily application fee receipt records; balances checks received with receipts issued; make deposits
• Responsible for all application fee refunds of the Office of Admissions.
• Complying with cash handling regulations established by ASU and the Texas Tech University System
4. Contributes to team effort by:
• Attending training, seminars and other meetings, as needed
• Manages all facility request.
• Maintaining office equipment inventory
• Provides support to Admissions Assistants, Assistant Director of Admissions and Admissions Counselors as needed
• Assisting with the preparations for and participates in campus visit and orientation programs designed to recruit and retain students
5. Performs other duties as assigned.

Knowledge, Skills and Abilities:

• Knowledge of general office procedures and practices; including strong organizational and communication skills; knowledge of spelling, grammar and punctuation; knowledge of word processing, spreadsheet applications and database software.
• Skill in the operation of a personal and on-line computer, as appropriate to the assignment; skill in oral and written communication; skill in interpersonal relations.
• Ability to perform basic mathematical calculations; ability to organize and complete tasks in an accurate and timely manner; ability to perform work requiring accuracy and attention to detail; ability to operate a variety of office equipment.

Minimum Qualifications:

• Possession of a high school diploma or equivalent. Some college education preferred.
• Three years experience working in an office environment with extensive customer service operations.
• Personal computer, spreadsheets; calculator; fax machine; photocopier; multi line phone system experience.

Physical Requirements:

Ability to work and thrive in an interactive environment.
Ability to work sitting or standing for long periods of time, with intermittent bending and standing; medium level manual dexterity is required.
Occasional lifting up to 5 lbs.
Some weekends required.

EEO Statement:

Angelo State University is an equal opportunity employer and is committed to promoting and ensuring equal employment opportunity for all individuals without regard to race, color, religion, sex, national origin, age, sexual orientation, disability, or veteran status. In compliance with the Americans with Disabilities Act (ADA), Angelo State University is committed to providing reasonable accommodations to ensure equal access to employment opportunities for qualified individuals with disabilities. We are committed to ensuring that a qualified individual with a disability has the same rights and privileges in employment as non-disabled employees. If an accommodation is requested for the job application process, please contact our office at (325) 942-2168 or email us at [email protected].

Posting Number:


Open Date:


Open Until Filled:



Working at Angelo State University

Located in the heart of Texas, Angelo State University is a dynamic institution of higher education, and the second largest campus in the Texas Tech University System. A regional comprehensive institution granting master's level degrees and one doctorate, Angelo State University has been recognized by The Princeton Review as one of the nation's "Best Colleges" since 2010 and by the Chronicle of Higher Education in 2017 as one of the "Great Colleges to Work For." Serving more than 10,000 students, ASU offers more than 100 majors and concentrations through our six colleges.

As more than half of ASU's graduates annually are first generation college students, they bring the motivation and work ethic that complement the commitment of ASU's faculty to teaching and scholarship. ASU's community of professionals is dedicated to preparing students to strive for success in their lives, in the growth of their communities, whether local or global, and in the pursuit of the common good of society.

ASU's 19:1 student-faculty ratio provides for personalized learning and results in accomplished graduates. The success of ASU alumni in graduate and professional school is superb and best exemplified by the average acceptance rate of more than 50 percent for medical school, compared to the statewide average of 35 percent.

Angelo State is an NCAA Division II and Lone Star Conference member with highly competitive men's and women's teams in 13 sports. The ASU women's track and field team won the 2010 NCAA Division II National Championship, the fourth national title in school history.


San Angelo is at the center of a thriving community of 100,000 people in west central Texas. San Angelo straddles the boundary between the Texas Hill Country and West Texas and offers the amenities of both, including rivers and lakes and boundless skies with dramatic sunsets. Situated on the banks of the Concho, San Angelo today is an artists' haven that supports public art common and the San Angelo Museum of Fine Arts. The city boasts a symphony orchestra whose annual Independence Day Concert, celebrated a day early on July 3, attracts as many as 35,000 visitors to the outdoor stage downtown on the Concho River.

The city has commuter air service from American Airlines and is within comfortable driving distance of Dallas, Fort Worth, Austin, San Antonio and Lubbock. San Angelo offers the amenities of big city living with the slower pace, affordable cost of living and friendliness of a small town. With a host of shopping, restaurants, arts, culture, movies, outdoor recreation and family-oriented events, San Angelo has something for all tastes and interests.


The institution was founded in 1928 as a community college. By an act of the 58th Session of the Texas Legislature, the institution was designated as Angelo State College in 1965, the year it became a four-year, state-supported institution. The name was changed to Angelo State University in 1969. On Sept. 1, 2007, Angelo State University became a member of the Texas Tech University System.

ASU has a proud history of diversity, accepting Hispanics, who today make up more than 25 percent of the student population, from the very beginning. The institution enrolled African-Americans prior to Brown vs. Board of Education and one student broke the color barrier in Texas Intercollegiate football in 1953.


Angelo State offers courses through six colleges: Arts and Humanities; Business; Education; Health and Human Services; Science & Engineering; and Graduate Studies. The university is recognized for its strong undergraduate programs overall. For example, ASU's Physics Department has been recognized as one of the top undergraduate programs in the country. The university supports a young and vibrant Honors Program and continues a long tradition, begun in 1948, of encouraging international studies.

The university is also known for incorporating research into many undergraduate offerings. One recent bachelor's degree recipient, for instance, received the McClung Award for the Best Paper published in the BIOS, the official publication of Beta Beta Beta Biology Honor Society. Another was one of eight graduate students nationally to earn a U.S. Department of Energy Advanced Fuel Cycle Initiative Fellowship to support his graduate research.


Angelo State University's campus is situated on 268 acres in the center of San Angelo. The campus is lined with native live oak and pecan trees as well as imported palm trees. In addition to being one of the prettiest campuses in the region, it is one of the safest in Texas. The campus has ultramodern facilities with state-of-the-art technology support. ASU is home to the State of Texas Data Center, one of the state's two such facilities, which provide sophisticated computer processing and disaster recovery services for agencies and universities. Additionally, the university operates a 6,000-acre farm with a Management, Instruction and Research Center that includes a state-of-the-art meat laboratory.

Working at Angelo State University

Community is a term often used to describe Angelo State University. This applies to the work culture where core values such as a strong work ethic, communication, caring, loyalty, teamwork and integrity permeate the organization of approximately 1,800 employees. While traditions exist at ASU, so does vision, vision to improve programs and to adapt to society's needs.

Angelo State University offers comprehensive benefits, retirement and work life programs designed to meet the needs of employees and their families. Employee amenities include fitness and dining facilities, tuition fee reimbursement for staff, dependent scholarships, and free Internet access service.

Angelo State University offers job opportunities in teaching, information technology, athletics, student programs, and administrative support, to name a few. The university's employee community is dedicated to preparing and supporting students to discover the potential in their lives and their communities. ASU invites interested individuals to search for job opportunities at

 Angelo State University is an equal opportunity employer and seeks to build a diverse workforce community.

Find Us
2601 W. Avenue N
San Angelo
United States

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