Req ID: req9694 Position Title: Patient Service Representative-Internal Medicine Position Type: Staff Full-Time Position Number: 631563 OSU Campus: Center for Health Sciences - Tulsa Department: Department of Medicine Location Address:
1111 W. 17th St.
Tulsa, Oklahoma, 74107
United States Hiring Supervisor: Hiring Range:
(Contingent upon available funding): 11.80 - 13.15, Hourly Work Schedule: Typically 8 hours/day, 5 days/week Faculty Appt Period: Job Summary: Job Summary:
The Patient Service Representative is primarily responsible for ensuring high quality customer service and continuation of care. The Patient Service Representative is utilized in performing typical front office functions and referrals. The Patient Service Representative is under the overall on-site supervision of the Practice Administrator.
Patient Service Representative must have knowledge of all areas related to insurance and front office work. Excellent customer service skills and good communication skills. Ability to multi-task while providing good patient care. Good computer skills and ability to learn new computer systems as needed. Primary skills include verbal and written communication with patients to promote continuity of care and follow-up as well as daily retrieval and scanning/filing of clinical encounter forms and reports for use by clinic staff during patient care activities. Environmental Hazards:
Possible exposure to hazardous material, hot and cold, blood borne pathogens.
Ability to lift and carry 8-10 pounds, stoop, reach, stand, walk, finger, grasp, feel, talk, hear, see, and perform repetitive motions with or without reasonable accommodations.
Special Instructions to Applicants IMPORTANT!APPLICANTS PLEASE READ
For full consideration, please ensure all employment history is correct and complete.An Edit button (on the right) is available which allows you to add information.In addition, OSU Medicine’s Customer Service Philosophy is:“We enrich lives by providing compassionate care and amazing service to every life we touch.”
We achieve our service standards with employee behaviors centered on safety
, and efficiency
is: -Be aware of environment
-Be intentional in your actions
-Mitigate potential hazards Courtesy
is:-Welcome and actively engage in a friendly and respectful manner
-Be responsive, polite, and helpful
-Demonstrate care and concern
-Show appreciation and say “Thank You” Presentation
-Have a clean and neat appearance
-Maintain a clean and organized work area
-Remember what you represent at all times Efficiency
is:-Respond to needs in a timely manner
-Organize and prioritize your work
-Be available and respect others’ time
Education & Experience
Position Qualifications: Requirements:
-High School Diploma/GED
-Six (6) months related job experience in a medical office or equivalent
-Strong interpersonal and communication skillsPreferred:
-Experience working with computers and software, performing data entry, answering the telephone, and scheduling appointments
-Ability to take telephone messages and have an understanding of medical terminology
-Experience with Electronic Medical Records; EPIC highly desirable Oklahoma State University, as an equal opportunity employer, complies with all applicable federal and state laws regarding non-discrimination and affirmative action. Oklahoma State University is committed to a policy of equal opportunity for all individuals and does not discriminate based on race, religion, sex, color, national origin, marital status, sexual orientation, gender identity/expression, disability, or veteran status with regard to employment, educational programs and activities, and/or admissions. For more information, visit http://eeo.okstate.edu.
Oklahoma State University (OSU) strives to provide a safe study, work, and living environment for its faculty, staff, volunteers and students. To support this environment and comply with applicable laws and regulations, OSU conducts pre-employment background checks on final candidates. Offers of employment are contingent upon the successful completion of a background check. The type of background check conducted varies by position and can include, but is not limited to, criminal (felony and misdemeanor) history, sex offender registry, motor vehicle history, financial history, and/or education verification. Background checks will be conducted when required by law or contract and when, in the discretion of the university, it is reasonable and prudent to do so.