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IT Support Technician 1 - Generalist

Employer
Lynn University
Location
Boca Raton, Florida
Closing date
Jul 31, 2021

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Administrative Jobs
Technology, IT Support & Training
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Job Details

Summary
Lynn University is an innovative, global and personalized college based in Boca Raton, Florida. Our 3,000 students are from approximately 100 countries. Our NCAA Division II Fighting Knights athletics program has won 25 national championships (and counting!)

Lynn is one of the top colleges to work for in the nation, according to a survey by the Great College to Work For program. We are an Honor Roll institution with accolades in 10 categories, including compensation and benefits, confidence in senior leadership, job satisfaction and support, and teaching environment.

As a Lynn employee, you will help us build a better world with our students. Lynn is currently accepting applications for the position of IT Support Technician 1 - Generalist. All technical support professionals in the IT Support Technician I role are considered generalists that must be familiar with all Lynn University's systems, hardware and applications. The professional will respond to issues escalated by the IT contact center and the IT customer service desk or resolve incidents and fulfill service requests. The technician must have strong troubleshooting ability and be knowledgeable in Windows OS and MacOS. Responsibilities include moves, adds or changes to hardware or other parts of the IT environment as well as event support. The support technician focus is mainly on operations while participating in some project-related activities.

Essential Duties and Responsibilities

Support IT related hardware and software residing on the desktop. This includes, but is not limited to phones, computers, wiring, and accessories.

Responsible for sending Adobe Creative Cloud invitations to Lynn University students and employees.

Provide initial troubleshooting and diagnosis of printer issues and escalate printer hardware issues to the printer vendor.

Create, maintain, edit, and validate accurate and thorough documentation of processes and procedures based on responsibilities, and expertise.

Responsible for imaging both Windows and Mac OS computers using SCCM and Jamf.

Responsible for locating user devices in Cisco ISE and clearing them according to the network usage policies.

Use Desktop Authority and Group Policy Objects (GPO) to make bulk changes to computers at logon and logoff.

Follow the IT department project management guideline to update and complete tasks assigned within Jira Software application.

Deploy and support thin clients for events and PCI workstations by adding users to AD groups and performing basic troubleshooting for the N-Computing environment.

Install, move and relocate desk phones, and administer phone applications.

Follow the IT department guidelines for creating content and perform trainings for IT provided services, applications, and hardware to the Lynn community.

Support university hosted events with setup and teardown of equipment and provide technical assistance, as needed.


Minimum Qualifications

Two years experience with audio visual systems

Comp TIA A+

MacOS Support Essentials


Preferred Knowledge, Skills, Certifications and Abilities

Apple 2019 Service Fundamentals

Apple Certified iOS Technician - ACiT

Microsoft Technology Associate - MTA Exam 98-349

JAMF 100

Apple Certified Mac Technician - ACMT

Beyond Trust

MacOS Deployment Essentials

AVIXA - CTS - Certified Technology Specialist

Integrate and Maintain Crestron Systems

Comp TIA A+

Comp TIA Security +


Accreditation and equal opportunity


Lynn University does not discriminate on the basis of race, color, gender, religion, sexual orientation, national origin, disability, genetic information, age, pregnancy, parenting status, veteran status or retirement status in its activities and programs. In accordance with Title IX of the Education Amendments of 1972, Lynn University does not discriminate on the basis of sex. Inquiries concerning the application of the non-discrimination policy may be directed to the Lynn University Compliance Officer/Title IX Coordinator at 3601 N. Military Trail, Boca Raton, FL 33431, [email protected], or +1 561-237-7727; or to the U.S. Department of Education Office for Civil Rights.

Lynn University is accredited by the Southern Association of Colleges and Schools Commission on Colleges to award baccalaureate, master's and doctoral degrees. Contact the Commission on Colleges at 1866 Southern Lane, Decatur, Georgia 30033-4097 or call +1 404-679-4500 for questions about the accreditation of Lynn University. 2020 Lynn University

Americans with Disabilities Act


Please notify us at least five days in advance if a reasonable accommodation for a disability is needed by calling +1 561-237-7639.

The Annual Security and Fire Safety Report


In compliance with the Clery Act, the University annually provides a report to each student and current employee, as well as to prospective employees and students, that provides a detailed disclosure of information regarding campus security practices (including Emergency Response Plan, Timely Warnings, Emergency Warnings, Missing Persons, fire safety policies, fire prevention data, and Crime Log policies), as well as crime and fire-related incident statistics for the preceding year. The Annual Security and Fire Safety Report is available online at lynn.edu/securityreport

For your health, Lynn University is now smoke- and tobacco-free.

 

 

 


For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.

 

https://www.applicantpro.com/j/1868694-38095

Organization

Working at Lynn isn't just a job ... it's a mission.

Our people are talented enough to do anything, but they choose to work at Lynn because they believe that they are contributing to something important. 

Our top priority is to support our students as they achieve their dreams—and we pride ourselves on finding intellectually fearless people who enable us to constantly improve and adapt. We embrace new ideas, and we continually challenge ourselves to be better, faster, first. Here, you’ll be free to think differently. We celebrate innovation and we don’t let bureaucracy get in the way of a good idea. The words "we've always done it this way" are never uttered.

Most importantly, Lynn employees go above and beyond for our students, parents, alumni and supporters. We’re available and responsive, and we learn from them just as much as they learn from us.

Recognition

Lynn University has been recognized by The Chronicle of Higher Education as a "Great College to Work For" in the areas of:

  • Respect and appreciation
  • Work/life balance
  • Compensation and benefits
  • Collaborative governance
  • Confidence in senior leadership
  • Facilities, workspace and security
  • Job satisfaction
  • Supervisor/department chair relationship

Culture and Community

Our employees enjoy lots of events aimed at reducing stress, encouraging a healthy lifestyle and creating a strong sense of community. These events include cooking lessons, Lunch 'n Learn workshops and 5Ks, as well as festivities like Furry Friend Friday and Bring Our Daughters and Sons to Work Day.

We also promote community involvement, and traditionally have taken part in events such as:

  • The Corporate Run
  • Gift drives for underprivileged children
  • Food drives
  • Fundraising for a variety of local and national charitable organizations

View our online photo album to see more events that Lynn employees take part in.

Mission and vision

Mission

The mission of Lynn University today is the same mission that has defined the institution through its first 50 years and that will continue to define it in the future.

Our mission is to provide the education, support and environment that enable individual students to realize their full potential and to prepare for success in the world.

Vision

Lynn’s vision is to be recognized as one of the most innovative, international and individualized small universities in America. Lynn University will capitalize on its youth, location and close student and faculty bonds to become a forerunner institution, a different kind of learning center, an independent, innovative 21st century university that is unusually devoted to preparing young persons for America’s and the world’s future. To do so, Lynn will:

  1. Remain relatively small, with approximately 2,400 undergraduate and 600 graduate students, and 500 or more adults enrolled annually in continuing education courses and institutes. A multi‐faceted, coeducational, primarily residential university with a small‐college atmosphere.
  2. Admit a wide array of diverse students, from those with learning differences to the gifted, and those from many countries of the world and states across the nation.
  3. Be grounded in the liberal arts but contain a collection of colleges oriented toward emerging professional opportunities, each of which feature superior teaching, applied learning and international focus and experiences.
  4. Contain a hallmark student development program that discerns each student’s strengths, shortcomings and special needs and works to develop his or her full capabilities.
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