IT Support Computing Analyst II

University of Arizona
Tucson, AZ
Closing date
Oct 22, 2021

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Institutional & Business Affairs, Clerical & Administrative Support

Job Details

Posting Number:



College of Nursing

Department Website Link:


Greater Phoenix Area


Phoenix, AZ USA

Position Highlights:

The Office of Learning & Healthcare Technology Innovations (LHTI) is seeking an IT Support Computing Analyst II to join its technology services team. Based at our expanding Gilbert University Center (GUC), you will be part of a dynamic team responsible for providing college-wide computing and technology support services, including high-tech simulation-based training activities. This position will generally have a regular Monday through Friday work schedule, however, some flexibility is required to accommodate special events/projects and unexpected system outages. Occasional in-state travel to the University of Arizona’s Phoenix Biomedical Campus (PBC) and to the Arizona Health Sciences Center in Tucson will be required. If you enjoy interacting with people and technology, problem solving, and helping others succeed through the effective use of technology; please consider being a part of our team

Outstanding UA benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; UA/ASU/NAU tuition reduction for the employee and qualified family members; state and optional retirement plans; access to UA recreation and cultural activities; and more!

The University of Arizona has been recognized for our innovative work‐life programs. For more information about working at the University of Arizona and relocations services, please click here.

Duties & Responsibilities:

Duties &Responsibilities:

    Acceptand prioritize technical issues via phone, chat, and in person. Document allinteractions, troubleshooting steps, and resolutions in the College’s ITService Management tool.
  • Analyze, troubleshoot, diagnose, and resolvereported problems with software, equipment, and network connections.
  • Deliver,set up, and configure Windows and Mac computers and peripherals, mobile devices,and other technology items.
  • Assistfaculty and staff with using audio visual systems in conference rooms, classrooms,and specialized simulation-learning spaces.
  • Coordinaterepair of audio visual and healthcare simulation equipment.
  • Regularlytest and apply patches/updates to operating systems, applications, and hardwarefirmware.
  • Ensurethat network-attached devices such as desktops, laptops, mobile devices and printersare in compliance with university, college, and other applicable IT securitypolicy standards.
  • Createand maintain documentation of system configuration and changes, operationalprocedures, and other processes to assist team members and technology users.
  • Perform system performance tuning, hardwareupgrades, and resource optimization.
  • Manage user accounts, groups, and accesspermissions for various University and cloud hosted systems/applications.
  • Takepart in the designing, planning, and completion of various infrastructureoptimization projects.
  • Participate in internal and external specialinterest groups to enhance knowledge and collaborate on IT initiatives relevantto the college and position.

Knowledge,Skills, & Abilities:

  • Knowledge of audio-visual equipment, computers,wired/wireless networking, and IT troubleshooting techniques.
  • Ability to set up, use, and troubleshootWindows and Mac computers in a Windows Active Directory domain.
  • Ability to work effectively as a positive andengaged member of a high performing and collaborative team of professionals.
  • Strong communication and writing skills, withthe ability to interact professionally with all levels of administrators,faculty, staff, and students.
  • Strong analytical skills with the ability to helpplan, coordinate, and carry out complex technology-based projects.
  • Ability to quickly learn and master diverse and emergingtechnologies and techniques.
  • Ability to exercise sound judgment in complex,fast-paced situations.
  • Ability to lift up to 50 lbs.
  • Desire to continuously learn and improve skillsand abilities related to the position.

Minimum Qualifications:

  • Bachelor's degree or equivalent advancedlearning attained through professional level experience required.
  • Minimum of 3 years of relevant experience,including 1 year of customer service experience required.

Preferred Qualifications:

*Prior experience working in a healthcare simulation center.*Prior work experience with the installation, usage, and support of desktop applications such as Microsoft Outlook, Word, Excel, and PowerPoint, Adobe Acrobat, EndNote, SPSS/STATA, Sophos Endpoint, and Zoom.*Experience with software updating, remote support, and mobile device management technologies.• Experience supporting research investigators, including the support of specialized equipment, software, and sensitive data.• Knowledge of information security best practices and regulatory compliance areas such as FERPA and HIPAA, and how they affect the installation, configuration, use, and support of information technology resources.• Passion for sharing information and new technology with others.



Full Time/Part Time:

Full Time

Number of Hours Worked per Week:


Job FTE:


Work Calendar:


Job Category:

Information Technology

Benefits Eligible:

Yes - Full Benefits

Rate of Pay:


Compensation Type:

hourly rate



Career Stream and Level:


Job Family:

IT Support

Job Function:

Information Technology

Type of criminal background check required::

Fingerprint criminal background check (security sensitive due to title or department)

Number of Vacancies:


Target Hire Date:

Expected End Date:

Contact Information for Candidates:

Peg Kearney | [email protected]

Open Date:


Open Until Filled:


Documents Needed to Apply:

Resume, Cover Letter, and One Additional Document

Special Instructions to Applicant:

Please attach a document with a list of at least three professional references (at least one should be a prior supervisor).

Diversity Statement:

At the University of Arizona, we value our inclusive climate because we know that diversity in experiences and perspectives is vital to advancing innovation, critical thinking, solving complex problems, and creating an inclusive academic community. As an Hispanic-serving institution and a Native American/Alaska Native-serving institution, we translate these values into action by seeking individuals who have experience and expertise working with diverse students, colleagues, and constituencies. Because we seek a workforce with a wide range of perspectives and experiences, we provide equal employment opportunities to applicants and employees without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or genetic information. As an Employer of National Service, we also welcome alumni of AmeriCorps, Peace Corps, and other national service programs and others who will help us advance our Inclusive Excellence initiative aimed at creating a university that values student, staff and faculty engagement in addressing issues of diversity and inclusiveness.


As Arizona’s First University, founded in 1885, the University of Arizona now serves nearly 46,000 students, from undergraduates to doctoral candidates. A public land grant university, we work together to expand human potential, explore new horizons, and enrich life for all.

We constantly strive to be a best-in-class place to learn, research, and work. We educate innovative, adaptive learners and problem solvers who are prepared to lead meaningful lives and improve society in the Fourth Industrial Revolution Economy. Our Strategic Plan details how we intend to drive social, cultural, and economic impact, in Arizona and across the world.

As a Research I university and member of the Association of American Universities, the University of Arizona hosts two medical schools as well as the only veterinary college in Arizona. More than 16,500 faculty, staff, and graduate students produce over $687 million in research annually, ranking us among the top 20 public research universities in the nation.

Transdisciplinary research excellence – the true seamless integration across disciplinary university-community boundaries – is an undergirding philosophy deeply rooted in our history. Notably, our BIO5 Institute brings together scientists from agriculture, medicine, pharmacy, basic science, and engineering to treat disease, feed humanity, and preserve livable environments.

We strive for excellence in all our 200-plus undergraduate majors and 150 graduate programs. Our faculty are renowned for ground-breaking research in astronomy and planetary sciences; climate, environment, and solar energy; cancer and biotechnology; optical sciences; electrical and computer engineering; and management information systems. Research us yourself on our interactive FactBook.

As Arizona public employees, we enjoy comprehensive benefits. Among these are a choice of retirement plans, high-quality medical insurance subsidized at 85% of cost; and dental, vision, short- and long-term disability, and life insurance plans. An unusually generous qualified tuition reduction program is one of the benefits our employees, their spouses or domestic partners, and children value most.

Who We Are

Our core values proclaim who our Wildcat community is and what we stand for:

Integrity: Be honest, respectful, and just.

Compassion: Choose to care.

Exploration: Be insatiably curious.

Adaptation: Stay open-minded and eager for what’s next.

Inclusion: Harness the power of diversity.

Determination: Bear down! (Yes, there’s a story here.)

Where We Are

Our Main and Health Sciences campuses are located near downtown Tucson. In addition, we operate a College of Applied Science & Technology in southeastern Arizona, a Biomedical Campus in Phoenix, a Veterinary College north of Tucson, and extension offices in every Arizona county. Despite a metro population of 1 million people, Tucson retains the feel of a small town where everyone knows one another. Ringed by mountains, blessed with abundant sunshine, and recognized as a bicycle-friendly city, Tucson is ideal for outdoor exploration. The second largest city in Arizona also offers cultural, artistic, and social amenities to feed your insatiable curiosity. Emblematic of the desert Southwest, the Sonoran Desert is a region steeped in Native American and Latina/o culture.

Diversity Profile

Our Commitment to Inclusive Excellence

The University of Arizona sits on the homeland of the Tohono O’odham, the Desert People. In 1775, the Spanish Presidio San Agustín de Tucsón displaced the Native people from the floodplain of the Santa Cruz River. With Mexican Independence in 1821, Tucson became part of the Mexican state of Sonora, and might still be so but for the 1853 Gadsden Purchase.

The University of Arizona takes advantage of our unique location and history through initiatives from cross-border collaborative research in arid lands and water management to workshops for women entrepreneurs in Sonora.

The Native Peoples Technical Assistance Office serves as a liaison between Native nations and the research arm of the university, focused on building capacity and research support for tribal community development.

The university of Arizona is proud to be a federally designated Hispanic Serving Institution and one of 9 US institutions to receive the inaugural Seal of Excelencia for demonstrating positive Latina/o student outcomes. We rank No. 1 for the number of doctoral degrees awarded to Native American students, and No. 9 for the number awarded to Latina/o students.

Student success, particularly educational equity for historically underserved groups, is an institutional priority. We have more than 10,000 First Cats (first-generation college students). The Strategic Alternative Learning Techniques (SALT) Center is nationally recognized for its innovative and successful academic support programs for students with learning and attention challenges.

The University of Arizona has many student cultural clubs and organizations. View the list on the Equity, Inclusion, and Title IX website.

These are some of our cutting-edge centers and programs:

Arizona Hispanic Center of Excellence (AZ-HCOE) works to increase the number of Latina/o physicians, enhance health research serving Latinas/os, and improve the cultural competency of health care services in Latina/o communities.

Binational Migration Institute (BMI) is an association of US and Mexican scholars researching the consequences of immigration enforcement policies on Latina/o communities.

Institute for LGBT Studies develops curriculum, promotes research, and presents public programming addressing the histories, politics, and cultures of lesbian, gay, bisexual and transgender people.

Institute for the Study of Religion and Culture (ISRC) serves as a research and outreach center focused on the role of religion in international politics.

Native American Research and Training Center (NARTC) conducts health-related research and training projects to help improve quality of life for Native Americans.

Native Nations Institute (NNI) conducts policy analysis and research dedicated to building capable Native nations.

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